Job summary
We are looking to recruit a forward
thinking and enthusiastic Care Coordinator to support the East Primary Care Network and it's practices in expanding services available to
Warrington patients.
Working for the PCN, the Covid-19 vaccination service and accross GP Practices in:
East PCN - Birchwood Medical Centre, Fearnhead Cross Medical Centre and Padgate Medical Centre
This role will focus
on:
1.
Supporting the PCN to achieve goals within the Investment
and Impact Fund (IIF) and the PCN Directed Enhanced Service (DES)
2.
Supporting the network with
various projects, such as Covid Vaccinations
3.
Managing a caseload of patients
4.
Providing assistance to the PCN Clinical Director
We are
looking for three Network Coordinators, each will be assigned to
administratively support one of our three PCNs as well as assisting the Clinical
Director and PCN Strategic Manager with other projects which may arise, to
ensure the PCN delivers its key performance indicators of the Network Contract
DES
Requirements
of the Role
The ideal
candidate will have or be willing to work towards appropriate training as set
out by the Personalised Care Institute.
Main duties of the job
Whilst working within the PCN team duties will include:
Providing
personal assistance to the Clinical Director
Effective and efficient
electronic diary/inbox management (Outlook)
Handling various telephone
enquiries
Provide
administrative support to a wide range of meetings including the timely preparation
and circulation of agenda packs in readiness for the meetings
Producing clear and accurate
documents
Timely preparation and distribution of
accurate and relevant minutes and action logs and the follow through actions
Exercise judgement and discretion in
the day-to-day handling, monitoring and filtering of appointments and enquiries
Make and receive phone calls, using
initiative and judgement when handling enquiries
Take action and provide feedback as
appropriate, ensuring that messages are relayed and action is taken
Provide admin
duties for the PCNs set by the Clinical Director and Strategic Manager
Build and maintain strong influential
relationships with internal and external stakeholders
Run clinical
searches to support the networks IIF requirements and further data needs
Support PCN
projects to deliver the DES
Organising
PCN patient and staff engagement events
About us
Quay Healthcare started in 2014, as part of the Prime Ministers challenge fund. We are a primary care support organisation, with all the GP practices in Warrington as shareholders. We have seen significant shifts in Primary Care demands and structures, since 2019 and now the amalgamation of Clinical Commissioning Groups into Integrated Care Systems (ICS). As these grow, collaboration between primary care providers and their wider system partners is growing too.
Many primary care providers are taking advantage of the independent layers of scale to deliver for patients, reducing duplication, improving equity of access and delivering the right care at the right time in the right place. There is not a one-size-fits-all model and there is still a long way to go for many primary care providers. But we are beginning to see robust primary care systems that benefit from the different expertise and opportunities available at neighbourhood, place and system.
Quay Healthcare considers primary care to be the front-door for patients. The shareholders of the CIC have agreed to develop a range of innovative services which seek to support primary care, which go far beyond usual traditional GP service.
Currently we work with 4 PCNs in Warrington as well as provision of directly contracted NHS services.
Job description
Job responsibilities
Central
East Warrington PCN provides services to 28,411 patients
across five GP Practices
South
Warrington PCN provides services to 51,763 patients,
across five GP practices.
Across all our
PCNs we have embedded new roles under the Additional Role Reimbursement Scheme
(ARRS) to support and broaden our primary care team which allows us to provide
better care for our patients. These roles include:
* Paramedics
* Mental Health Practitioners
* Social
Prescribing Link Workers
* Health
and Wellbeing Coaches
* First
Contact Physiotherapists
* Care
Coordinators
The PCN is
headed by our committed Clinical Directors, Strategic Manager, PCN Support Team,
Practice Managers and GP members.
In addition to
the PCNs our Practices are also part of Quay Healthcare, a non-profit company
owned by the GP Practices in Warrington. Quay Healthcare provide business and
practical support to the PCNs and deliver additional healthcare services to our
patients. The PCNs contract GP provider services through Quay Primary Healthcare
CIC who are responsible for providing a number of services on behalf of the PCN;
one of these services includes the management of our PCN ARRS staff, therefore
this means that you will work alongside members of the PCN and Practice staff
on a daily basis, with Quay Healthcare as the lead employer.
Job Structure:
With the creation of the 2020/21 Network Direct
Enhanced Service (DES) and the introduction of the NHS Additional Role
Reimbursement scheme for new primary care roles, an opportunity has arisen for Primary
Care Networks (PCNs) to bring in roles that support GP practices, Networks and
elements of the Network DES and this role looks to support this work
administratively, linking the PCN and practices with the wider health care
community, including but not limited to MDTs, social care, community care,
pharmacy teams and care homes.
About the Role
We are
looking to recruit two forward thinking and enthusiastic Care Coordinators to
support the three primary care networks (as detailed above) and its practices
in expanding services available to Warrington patients.
This role will focus on:
1. Supporting the PCN to achieve goals within the Investment and
Impact Fund (IIF) and the PCN Directed Enhanced Service (DES)
2. Supporting the network with various projects, such as Covid
Vaccinations
3. Managing a caseload of
patients
4. Providing assistance to the PCN Clinical Director
We are looking for three Network Coordinators, each will
be assigned to administratively support one of our three PCNs as well as
assisting the Clinical Director and PCN Strategic Manager with other projects
which may arise, to ensure the PCN delivers its key performance indicators of
the Network Contract DES
Requirements of the Role
The ideal candidate will have or be willing to work
towards appropriate training as set out by the Personalised Care Institute.
Network:
Whilst working within the PCN team
duties will include:
* Providing personal assistance to the Clinical
Director
* Effective and efficient electronic diary/inbox management (Outlook)
*Handling various telephone enquiries
*
Provide administrative support to a wide
range of meetings including the timely preparation and circulation of agenda
packs in readiness for the meetings
*
Producing clear and accurate documents
*
Timely
preparation and distribution of accurate and relevant minutes and action logs
and the follow through actions
* Exercise
judgement and discretion in the day-to-day handling, monitoring and filtering
of appointments and enquiries
*
Make
and receive phone calls, using initiative and judgement when handling enquiries
*
Take
action and provide feedback as appropriate, ensuring that messages are relayed
and action is taken
*
Provide admin duties for the PCNs set by the
Clinical Director and Strategic Manager
*
Build
and maintain strong influential relationships with internal and external
stakeholders
* Run clinical searches to support the networks IIF
requirements and further data needs
* Support network communications to PCN staff,
practices and patients
*
Support PCN projects to deliver the DES
*
Organising PCN patient and staff engagement events
Job description
Job responsibilities
Central
East Warrington PCN provides services to 28,411 patients
across five GP Practices
South
Warrington PCN provides services to 51,763 patients,
across five GP practices.
Across all our
PCNs we have embedded new roles under the Additional Role Reimbursement Scheme
(ARRS) to support and broaden our primary care team which allows us to provide
better care for our patients. These roles include:
* Paramedics
* Mental Health Practitioners
* Social
Prescribing Link Workers
* Health
and Wellbeing Coaches
* First
Contact Physiotherapists
* Care
Coordinators
The PCN is
headed by our committed Clinical Directors, Strategic Manager, PCN Support Team,
Practice Managers and GP members.
In addition to
the PCNs our Practices are also part of Quay Healthcare, a non-profit company
owned by the GP Practices in Warrington. Quay Healthcare provide business and
practical support to the PCNs and deliver additional healthcare services to our
patients. The PCNs contract GP provider services through Quay Primary Healthcare
CIC who are responsible for providing a number of services on behalf of the PCN;
one of these services includes the management of our PCN ARRS staff, therefore
this means that you will work alongside members of the PCN and Practice staff
on a daily basis, with Quay Healthcare as the lead employer.
Job Structure:
With the creation of the 2020/21 Network Direct
Enhanced Service (DES) and the introduction of the NHS Additional Role
Reimbursement scheme for new primary care roles, an opportunity has arisen for Primary
Care Networks (PCNs) to bring in roles that support GP practices, Networks and
elements of the Network DES and this role looks to support this work
administratively, linking the PCN and practices with the wider health care
community, including but not limited to MDTs, social care, community care,
pharmacy teams and care homes.
About the Role
We are
looking to recruit two forward thinking and enthusiastic Care Coordinators to
support the three primary care networks (as detailed above) and its practices
in expanding services available to Warrington patients.
This role will focus on:
1. Supporting the PCN to achieve goals within the Investment and
Impact Fund (IIF) and the PCN Directed Enhanced Service (DES)
2. Supporting the network with various projects, such as Covid
Vaccinations
3. Managing a caseload of
patients
4. Providing assistance to the PCN Clinical Director
We are looking for three Network Coordinators, each will
be assigned to administratively support one of our three PCNs as well as
assisting the Clinical Director and PCN Strategic Manager with other projects
which may arise, to ensure the PCN delivers its key performance indicators of
the Network Contract DES
Requirements of the Role
The ideal candidate will have or be willing to work
towards appropriate training as set out by the Personalised Care Institute.
Network:
Whilst working within the PCN team
duties will include:
* Providing personal assistance to the Clinical
Director
* Effective and efficient electronic diary/inbox management (Outlook)
*Handling various telephone enquiries
*
Provide administrative support to a wide
range of meetings including the timely preparation and circulation of agenda
packs in readiness for the meetings
*
Producing clear and accurate documents
*
Timely
preparation and distribution of accurate and relevant minutes and action logs
and the follow through actions
* Exercise
judgement and discretion in the day-to-day handling, monitoring and filtering
of appointments and enquiries
*
Make
and receive phone calls, using initiative and judgement when handling enquiries
*
Take
action and provide feedback as appropriate, ensuring that messages are relayed
and action is taken
*
Provide admin duties for the PCNs set by the
Clinical Director and Strategic Manager
*
Build
and maintain strong influential relationships with internal and external
stakeholders
* Run clinical searches to support the networks IIF
requirements and further data needs
* Support network communications to PCN staff,
practices and patients
*
Support PCN projects to deliver the DES
*
Organising PCN patient and staff engagement events
Person Specification
Experience
Essential
- Evidenced experience of a full range of duties working in an administrative/office environment
- Experience of working as a Personal Assistant (or demonstrable transferrable skill set) including:
Desirable
- Experience and or knowledge of the NHS/GP Practices
- Experience using SystmOne and/or EMIS
- Basic knowledge of project principles
Knowledge and Skills:
Essential
- Experience of working as a Personal Assistant (or demonstrable transferrable skill set) including:
- Prioritisation of work streams and delivery to challenging deadlines
- Effective and efficient electronic diary/inbox management (Outlook)
- Handling various telephone enquiries
- Organise and support various meetings
- Producing clear and accurate documents
- Taking and producing accurate minutes
- Proof-reading skills
- Handling confidential information.
- Understanding of the NHS.
- Ability to work as a team or individually
- Flexible, versatile and self-motivated
- Positive can-do attitude
- Effective communicator at all levels
- Excellent time management and planning skills along with an inquisitive, analytical approach to problem solving
- Proficient Microsoft Office skills, including Excel, PowerPoint and Word
- Take meeting minutes
Qualifications
Essential
- Five GCSE's grade A-C, including Maths and English.
Person Specification
Experience
Essential
- Evidenced experience of a full range of duties working in an administrative/office environment
- Experience of working as a Personal Assistant (or demonstrable transferrable skill set) including:
Desirable
- Experience and or knowledge of the NHS/GP Practices
- Experience using SystmOne and/or EMIS
- Basic knowledge of project principles
Knowledge and Skills:
Essential
- Experience of working as a Personal Assistant (or demonstrable transferrable skill set) including:
- Prioritisation of work streams and delivery to challenging deadlines
- Effective and efficient electronic diary/inbox management (Outlook)
- Handling various telephone enquiries
- Organise and support various meetings
- Producing clear and accurate documents
- Taking and producing accurate minutes
- Proof-reading skills
- Handling confidential information.
- Understanding of the NHS.
- Ability to work as a team or individually
- Flexible, versatile and self-motivated
- Positive can-do attitude
- Effective communicator at all levels
- Excellent time management and planning skills along with an inquisitive, analytical approach to problem solving
- Proficient Microsoft Office skills, including Excel, PowerPoint and Word
- Take meeting minutes
Qualifications
Essential
- Five GCSE's grade A-C, including Maths and English.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
