Service Manager

Job description

Job responsibilities

Hours: 37.5 (Mon-Fri)

Salary: £26,395.88 per annum

Holidays: 25 days per year plus 8 public holidays (pro rata)

Period of Notice: 4 weeks

Based at: Powys

Responsible to: Children & Young Persons Lead

Role Purpose:

Adferiad provides a positive attachment service for individuals with issues relating to young people such as ACES, county lines, bullying, school stress etcFunded by Powys County Council.

The role involves managing the service, liaising with young people, their families, other professionals supporting the young person, being the main point of contact for the project for both statutory and other voluntary agencies, to ensure positive and effective professional working relationships are established and maintained for the staff, and service users, within the project.

To develop the service and to ensure the timely, efficient, and effective management and delivery of support to individuals with attachment, in line with our commitment to principles of empowerment, self-management and recovery and ensuring compliance with internal quality standards.

In addition to managing the project, the Manager may have their own caseload of individuals to support

Main duties/responsibilities:

To work with Commissioners to develop and establish the service in line with the Service Specification and outcomes monitoring for the service.

You will hold responsibility for the day-to-day management of the Powys Positive Attachment Service, regularly reviewing the level and standard of support provided by you and your staff team.

The Service Manager is to take the lead on processing of approved referrals,

Follow procedures for conducting 3 monthly support plans reviews or as and when required due to changes in individuals needs or circumstances, ensuring risk assessments, support delivery plans are kept up to date and are relevant.

Work with service users to achieve their outcomes and the outcomes of the project, employing creative and innovative methods to meet these outcomes and, through their experience and resources, bring added value.

Managing the delivery of a high quality, reliable, cost-effective, person-centred service, providing value for money. The Service Manager & staff team are to ensure that the individuals using the service are at the centre of the assessment and support planning.

Ensuring support is provided based on an individuals needs, desires, and personal preferences to promote wellbeing.

Making sure individuals receiving support are enabled and empowered to exercise informed choices about their lives where possible, to enhance their social skills and encourage participation in the community.

To ensure service users are encouraged to provide their views on the service, evaluation surveys and to be involved in local Service User consultation groups.

Responsibility for the management and co-ordination of the staff team, ensuring flexibility within the teamscapacity to meet the changing needs of the service.

Ensuring client files and records are of a high standard, up to date and always prepared for Funders audits and validation checks.

Manage a Staff Team, including direct management supervision, performance monitoring and appraisal.

Leading on performance of the staff team; allocate tasks, agree objectives, set out plans and work methods following best practice and ensuring the service is accountable.

Identifying and ensuring any training and development needs of staff are met.

Ensure a culture of positive risk taking and promote a reflective and learning culture.

Within this role you may be required to provide hands on support on own or working alongside colleagues, to ensure support calls are delivered.

External Collaboration:

Communicate clearly, effectively and professionally with service users receiving support, Support Workers, Carers, family members, referrers and other Professionals via multiple formats (i.e., face-to-face, telephone, in writing etc.)

Ensure external and internal communication is clear, timely and of high quality.

Signposting/referring on to other specialist/appropriate services in a timely manner.

Data collection and appropriate recording and presentation for monitoring and Quality Assurance reports as directed by the Associate Director, Registered Manager & Commissioners.

Attending training courses and meetings as required by Adferiad and commissioning body.

Create productive working relationships with Adferiad and partners as well as external agencies by developing the trust and support of colleagues and minimising conflict.

Person Specification

Experience

Essential

• Experience of managing a service including managing a staff team
• Experience of providing support to individuals with complex needs
• Experience of managing support services

Skills

Essential

• Organisation and problem-solving skills
• Must be able to establish and maintain constructive relationships with clients and with a wide range of people, including partner providers in external agencies and carers
• Must be able to manage time, maintain own caseload and keep appointments
• Must be able to work on own and use own initiative, and as part of a team
• Competent with IT, report writing and note keeping skills, including maintaining all client records in order to record and maintain accurate data

Desirable

• Welsh language skills

Qualifications

Essential

• NVQ / QCF Level 3 Health & Social Care (minimum)

Desirable

• NVQ Level 3 in Health & Social Care, or other relevant qualification
• Post Graduate Diploma in Counselling

Other Relevant Requirements

Essential

• Full driving licence and full access to a vehicle for work purposes (If you are registered disabled, reasonable adjustments will be considered)

Desirable

• A flexible approach to ensure service users have appropriate access to support when needed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Adferiad Recovery

Address

Fronheulog

Ithon Road

Llandrindod Wells

Powys

LD1 6AS

Employer's website

http://adferiad.org.uk/ (Opens in a new tab)