Female Mental Health Floating Support Worker

Job description

Job responsibilities

Hours: 30 hours per week

Salary: £23,658.53 per annum (Pro rata £18,926.82)

Holidays: 25 days per year plus 8 public holidays (pro rata)

Period of Notice: 1 week during probation; 4 weeks thereafter

Probationary Period: 6 Months

Based at: Barry to work across the County of Vale of Glamorgan

Responsible to: Senior Worker and Senior Service Manager

Interview Date: Wednesday, 31st July 2024

Adferiad Overview

Adferiad Recovery delivers a flexible and coordinated response to the exceptional circumstances faced by people with co-occurring mental health and substance use conditions and related issues. Vulnerable people facing complex life challenges need consistent and seamless support to ensure they remain engaged with vital health and wellbeing services and to prevent them becoming disenfranchised and isolated.

Adferiad Recovery harnesses the talents and experience of long-established and leading Welsh charities CAIS, Hafal and WCADA. Our combined expertise in the fields of substance use, mental health, housing, criminal justice, and employment support enables Adferiad Recovery to meet the needs of our most vulnerable with a single, unified, and comprehensive approach.

Role Purpose:

This service will provide high quality and effective housing related support that focuses on strengths and goals within a framework of reducing harm, achieving tenancy sustainment, and living independently.

The service assists people who are experiencing mental health issues and have housing related support needs that live within the Vale of Glamorgan.

The service provides floating support to individuals in their own home, or wherever they feel appropriate to meet and is tailored to their individual needs. The service provides assistance to individuals to move and settle into the community or provide flexible support to enable people to live independently and remain in their own home.

Staff will be part of a dedicated team who deliver support to individuals across the Vale of Glamorgan. Support will be available between 9.00 am to 5pm Monday to Friday. Staff will be expected to be flexible and work across the hours and days of service delivery.

Responsibilities:

• To have commitment to and demonstrate an undertaking of equality of opportunity and its relevance to different sectors within the community.
• Must demonstrate empathy towards Adferiad Recoverys beneficiaries.
• To carry out all other tasks commensurate with the role.
• To have commitment to and demonstrate an undertaking of equality of opportunity and its relevance to different sectors within the community.
• Must demonstrate empathy towards Adferiad Recoverys beneficiaries.
• Provide a variety of person centred, tailored interventions that support individuals with complex needs to find sustainable accommodation and develop their independent living skills.
• Manage a client caseload, and complete individual needs assessments, risk assessments, support plans and offer practical advice and advocacy to service users.
• Build and maintain positive relationships with individuals with complex needs to ensure successful support, to address the persons accommodation and wider support needs.
• Support service users to exercise informed choices about their lives where possible and to enhance their social skills and participate in their community.
• Support service users to identify the areas of support needed and identify the best option of support based on ongoing needs as outlined in their individual Support Plans.
• Work with service users to achieve their outcomes and the outcomes of the project, employing creative and innovative methods to meet these outcomes and, through their experience and resources, bring added value.
• Liaise with relevant services, organisations and agencies with regards to accessing additional support for service users.
• Practice homeless prevention, tenancy sustainment, Psychologically Informed Approaches, Solution Focus Practice, harm reduction, and co-production.

External Collaboration:

• Communicate clearly, effectively and professionally with service users receiving support, Support Workers, Carers, family members, referrers and other Professionals via multiple formats (i.e., face-to-face, telephone, in writing etc.)
• Signposting/referring on to other specialist/appropriate services in a timely manner.
• Producing reports for internal/external purposes as required.
• Attending training courses and meetings as required by Adferiad and commissioning body.
• Create productive working relationships with Adferiad and partners as well as external agencies by developing the trust and support of colleagues and minimising conflict.

Employee Responsibilities:

• Ensuring data collection and appropriate recording and presentation for monitoring, evaluating the effectiveness of the service and Quality Assurance reports as directed by the Service Manager/ County Manager or other Adferiad Managers.
• Act in accordance with the provisions of the Data Protection Act 1998 and Information Governance Policies.
• Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974.
• To act in accordance with the charitys Health & Safety and Safeguarding policies and to notify the line manager promptly if there are any concerns.
• To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role and your own personal development.
• To work in accordance with the charitys national policies and local operating procedures and those of external regulators or professional bodies

Person Specification

Qualifications

Essential

• There are no specific qualifications at this point but there must be evidence of commitment to personal and career development relevant to the post.

Desirable

• NVQ Level 2/3 in Health & Social Care, Advice & Guidance, or other relevant qualification.

Skills

Essential

• Must be able to establish and maintain constructive working relationships with a wide range of professionals including own.
• Must have well developed inter-personal skills and the ability to relate to individuals with complex needs, families, and carers in a non-judgemental manner.
• Must be able to work independently as well as demonstrate good teamwork.
• Must be able to work flexibly which may include evenings and weekends in line with rota / service requirements.
• Must be able to work dynamically and adapt to change.
• Must be able to establish and maintain constructive relationships with a wide range of people including individual partner providers in external agencies.
• Must have good communication and listening skills.
• Organisation and problem-solving skills.
• Must be able to keep accurate and readable service user and service administration records.
• Competent IT skills in order to record and maintain accurate data.
• Must be able to manage time, maintain own caseload and keep appointments.
• Must be car owner with full license and access to own car for travel for work purposes.

Knowledge

Essential

• Must have sufficient understanding of challenges faced by this client group and the varying service responses and interventions required dependant on background/present situation.
• Must have a sound understanding of the social and emotional needs of individuals with complex needs, specifically those who are or have been homeless or at risk of homelessness.
• Must have a good understanding of the challenges and barriers for individuals with complex needs, their families and care givers in accessing appropriate support services.
• Must be able to establish and maintain constructive relationships with service users and with a wide range of people including partner providers in external agencies and carers.
• Must be able to assess clients needs, produce detailed individual care plans, manage the implementation of this care/support and evaluate its effectiveness.
• Knowledge of, and ability to work with, issues of confidentiality, consent, and capacity.
• Demonstrate knowledge of current issues in health, social care and the voluntary sector.
• Must have understanding of health and safety legislation.
• A sound knowledge of safeguarding adults, children and the protection of vulnerable adults.

Desirable

• Welsh Language.

Experience

Essential

• Experience of providing care and support services to individuals with mental health / complex needs in a community setting (such as those who are homeless/at risk of homelessness, offending behaviour, mental health, domestic abuse, substance misuse).
• Experience of working with individuals experiencing complex challenges.
• Experience of working with and providing support to individuals with complex needs.
• Experience of working with individuals experiencing housing and housing related issues.

Desirable

• Experience of delivering a floating support model of intervention.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Adferiad Recovery

Address

The Business Centre

Priority Business Park

Barry

South Glamorgan

CF63 2AW

Employer's website

http://adferiad.org.uk/ (Opens in a new tab)