Job summary
Adferiad in partnership with St Giles Wise have launched a
finance, debt, and welfare benefit service for people on probation (Male 18+).
Funded by the Ministry of Justice, this exciting service provides exclusive financial
wellbeing support to individuals who have been referred to the service by the
Probation Service.
As our Financial Wellbeing Coach, you will provide holistic money advice to people
referred by the Parole Service who are experiencing financial difficulties. Use your existing
knowledge and expertise to identify and address a range of issues and provide
debt, financial capability and welfare benefit advice and support services to
people on parole. Take on case work when within our
remit on both welfare benefit, debt and financial wellbeing issues. Develop your
knowledge and experience of individuals on parole to set your advice in a
meaningful context. Help clients identify the barriers
that are hindering progress in dealing with their financial difficulties.
Main duties of the job
Provide holistic money advice to people referred
by the Probation Service who are experiencing financial difficulties.
Use your existing knowledge and expertise to
identify and address a range of issues and provide debt, financial wellbeing
and welfare benefit advice and support services to people on probation.
Take on case work when within our remit on both
welfare benefit, debt, and financial wellbeing issues.
Develop your knowledge and experience of
individuals on probation to set your advice in a meaningful context.
Help clients identify the barriers that are
hindering progress in dealing with their financial difficulties.
Provide help, support, and advice to overcome
these barriers.
About us
Adferiad Recovery delivers a flexible and coordinated
response to the exceptional circumstances faced by people with co-occurring
mental health and substance use conditions and related issues. Vulnerable
people facing complex life challenges need consistent and seamless support to
ensure they remain engaged with vital health and wellbeing services and to
prevent them becoming disenfranchised and isolated.
Adferiad Recovery harnesses the talents and experience of
long-established and leading Welsh charities CAIS, Hafal and WCADA. Our
combined expertise in the fields of substance use, mental health, housing,
criminal justice, and employment support enables Adferiad Recovery to meet the
needs of our most vulnerable with a single, unified, and comprehensive
approach.
Job description
Job responsibilities
Work as part of a team to ensure smooth delivery
of the service and excellent client care.
Ensure systems are used in a way that enables
the management to monitor and evaluate the project.
Use your expertise in money advice and
understanding of people on probation to ensure high quality service provision.
Continue to develop your knowledge of financial
wellbeing, welfare benefits and money advice to meet the needs of the service.
Take on feedback from a variety of stakeholders
and contribute to innovative changes and adaptations to service delivery.
Please refer to the attached job description for a full job specification.
Job description
Job responsibilities
Work as part of a team to ensure smooth delivery
of the service and excellent client care.
Ensure systems are used in a way that enables
the management to monitor and evaluate the project.
Use your expertise in money advice and
understanding of people on probation to ensure high quality service provision.
Continue to develop your knowledge of financial
wellbeing, welfare benefits and money advice to meet the needs of the service.
Take on feedback from a variety of stakeholders
and contribute to innovative changes and adaptations to service delivery.
Please refer to the attached job description for a full job specification.
Person Specification
Knowledge
Essential
- Must be familiar with relevant legislation, regulation, guidance, codes of practice and industry standards.
- Wide range of money advice knowledge; budgeting, dealing with priority and non-priority debts, County Court/High Court options, insolvency options and a wide range of welfare benefits.
- Knowledge of telephone systems and options of providing advice remotely.
Desirable
- An understanding of Quality Assurance processes.
Skills
Essential
- Must be proficient, in and have well-developed IT skills comfortable using Microsoft Office packages and bespoke databases such as AdvicePro.
- Must have excellent organisational skills.
- Must be able to ensure accurate and reliable administration of a service.
- Must have a problem-solving approach.
- Must be able to work on own initiative and as part of a team.
- Must be able to prioritise and organise workload.
- Must have the ability to work flexibly, under pressure and to tight deadlines.
Desirable
- An understanding and knowledge of the barriers faced by people with complex and multiple needs as well as relevant specialist support services.
Experience
Essential
- Recent experience providing money and/or welfare benefit advice, either face-to-face or via telephone.
Desirable
- Experience of working with or providing support to people on probation.
Qualifications
Essential
- Evidence of Training in money and/or welfare benefits advice from an accredited training provider.
Desirable
- Higher level certificate in money and/or welfare benefit advice from accredited (e.g., IMA, CPAG, Wiser Advisor) providers is desirable.
Person Specification
Knowledge
Essential
- Must be familiar with relevant legislation, regulation, guidance, codes of practice and industry standards.
- Wide range of money advice knowledge; budgeting, dealing with priority and non-priority debts, County Court/High Court options, insolvency options and a wide range of welfare benefits.
- Knowledge of telephone systems and options of providing advice remotely.
Desirable
- An understanding of Quality Assurance processes.
Skills
Essential
- Must be proficient, in and have well-developed IT skills comfortable using Microsoft Office packages and bespoke databases such as AdvicePro.
- Must have excellent organisational skills.
- Must be able to ensure accurate and reliable administration of a service.
- Must have a problem-solving approach.
- Must be able to work on own initiative and as part of a team.
- Must be able to prioritise and organise workload.
- Must have the ability to work flexibly, under pressure and to tight deadlines.
Desirable
- An understanding and knowledge of the barriers faced by people with complex and multiple needs as well as relevant specialist support services.
Experience
Essential
- Recent experience providing money and/or welfare benefit advice, either face-to-face or via telephone.
Desirable
- Experience of working with or providing support to people on probation.
Qualifications
Essential
- Evidence of Training in money and/or welfare benefits advice from an accredited training provider.
Desirable
- Higher level certificate in money and/or welfare benefit advice from accredited (e.g., IMA, CPAG, Wiser Advisor) providers is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
