Senior Service Manager

Job description

Job responsibilities

Main Duties and Responsibilities:

Team Management

• Manage and support a staff team by using excellent leadership skills, ensuring everyone receives regular direct supervision and performance monitoring.
• Assign work to team members, monitor and supervise the day-to-day delivery and quality standards of work.
• Review incoming referrals and allocate within a timely manner.
• Ensure substance use interventions are delivered with the aim to reduce harms associated with substance use.
• Review Safeguarding concerns within the team and share with appropriate person e.g. safeguarding officer and senior management.
• Ensure the delivery of agreed targets in relation to Service Level Agreements and service contracts.
• Report variances to expected team performance to senior management.
• Work in partnership with colleagues to maintain a high-quality service that reflects the culture and values of Adferiad whilst incorporating the demands of commissioners and those supported.
• Undertake probationary assessments taking appropriate actions in a timely manner.
• Encourage a culture of continuous professional development and performance improvement at individual and service level.
• Carrying out annual appraisals and identifying training needs contributing to the organisations training plan.
• Actively monitor attendance and absences undertaking return to work interviews and implementing absence management procedures as necessary.
• Lead on the performance of the team and the individuals within it by allocating work, agreeing objectives, setting out plans and methods of working, following best practice and ensuring the service is accountable.
• Ensure all colleagues are inducted in line with Adferiads policies and procedures.
• Develop and maintain productive working relationships with Adferiad colleagues.
• Equal Opportunities Policy.

Service Development

• Follow procedures for general record keeping and information collection, saving and archiving adhering to confidentiality and data protection policies.
• Monitor service performance in line with project action plans and funding requirements, in conjunction with the Head of Treatment Services.
• Responsible for developing and maintaining productive working relationships with service commissioners, statutory and 3rd sector agencies.
• Responsible for identifying service user unmet needs, generating ideas/strategies to improve services and work with the team to develop new service delivery initiatives/proposals.
• Identify and support role specific training and the development needs of staff, promoting a learning culture.

Service Delivery

• To ensure service users are aware of their rights and responsibilities and enabled to exercise informed choices about their lives where possible and to enhance their social skills and encourage participation in the community.
• Oversee the management and delivery of group and 1-2-1 services in accordance with contract terms.
• Attend external and internal meetings as required.
• Liaise with partnership organisations in delivery of First Point of Contact Service and provide data.
• Ensure service users involvement and a person-centred approach is embedded within the day-to-day working of the team.
• Ensure all service user activity is recorded on the Case Management System; carrying out monthly case file checks.
• Contribute to the preparation of monitoring reports for submission to the commissioner.
• Agree and implement plans for reaching and maintaining performance standards where appropriate, including capability assessments and disciplinary investigations in accordance with the organisations policy and procedures.
• Liaise with all relevant statutory and voluntary agencies to build and sustain the links necessary for the effective operation of projects.
• Represent Adferiad at events and meetings as agreed with the Head of Treatment Services.
• Ensure positive and appropriate promotion of Adferiad services.

As a Rights Affirming organisation, we actively encourage applications from people where the Person Specification calls for a particular qualification or experience, we will consider waiving these requirements if an applicant who could not achieve them because of a disability can demonstrate he/she would be capable of performing well in the job and fulfils the criteria in other respects.

FOR A FULL PERSON SPECIFICATION, PLEASE GO TO OUR WEBSITE:

http://adferiadrecovery.peoplehr.net/Pages/JobBoard/Opening.aspx?v=66462830-2c74-47e8-81a7-da04db7ed543

Person Specification

Qualifications

Essential

• NVQ level 3 in Health & Social Care and/or relevant professional qualification

Desirable

• NVQ level 4 or QCF level 5 - Competencies in Management would provide some evidence of competence for the post

Experience

Essential

• Must have experience of managing and developing a service and be able to demonstrate the ability to manage a staff team.
• Experience of service development.
• Experience of providing support to individuals with problematic substance use.
• Must have experience of developing and maintaining productive relationships with service commissioners and partners.

Desirable

• Experience of working with socially excluded groups.
• Experience of delivering services to individuals affected by co-occurring issues (mental ill health and substance use)

Knowledge

Essential

• Knowledge of different approaches to working with substance use including harm reduction and the 12 Step Minnesota Model of treatment.
• Knowledge of legislation pertinent to the role, including safeguarding.
• Knowledge of local and national resources.

Desirable

• Knowledge of working with individuals in community and outreach settings.

other relevant requirements

Essential

• full driving licence and full access to a vehicle for work purposes.

Desirable

• welsh language skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Adferiad Recovery

Address

W C A D A

St. James Crescent

Swansea

West Glamorgan

SA1 6DR

Employer's website

http://adferiad.org.uk/ (Opens in a new tab)