Job summary
Family Futures are looking to
recruit a care experienced person to join our team as a Business Support
Apprentice. We welcome applicants from those who have personal experience of
the care system, for example applicants who were a looked after child or who
had a social worker, lived with foster carers, or in a childrens home or with
extended family members rather than their birth parents.
We believe that
care experienced people bring diverse insight, personal experience and
transferable skills to a team as well as being a great advocate and role model
for the children, young people and the families we work with.
Main duties of the job
You will undertake
a number of administrative activities to support the service including diary
management, booking meetings, planning events, organising travel, and preparing
travel itineraries. You will build strong working relationships across the
organisation, develop strong business administration skills and will work
towards a Level 3 in Business Administration.
The course will be delivered by LDN
Apprenticeships LTD.
About us
Family Futures is an adoption support agency and independent fostering agency awarded an Outstanding rating by OFSTED in 2022 for our fourth consecutive inspection. We have a reputation for innovation and offer a high quality service - an integrated multi-disciplinary, assessment, treatment and family-finding service for children who are traumatised or have attachment difficulties.
At Family Futures
our staff are all different as each staff member brings different lived
experiences, unique ways of thinking and ideas to the team to provide an
excellent service. This is one of our greatest strengths and enhances our
agencys culture. Family Futures actively encourages applications from Black,
Asian and minority ethnic groups as they are currently under-represented at our
organisation.
We offer excellent
staff development opportunities and a highly nurturing environment. We are an equal opportunities employer and
committed to creating an inclusive and diverse workforce.
Family Futures is a disability/neurodivergent friendly employer.
Family Futures is committed to safeguarding and promoting the welfare of
children and expects all staff to share this commitment. The organisation
follows safer recruitment practices to protect children and adults at risk of harm
and will require the successful applicant to undertake a standard DBS
disclosure.
You will be working in our new premises located
in Finsbury Park, North London where we operate a hot desk system.
Job description
Job responsibilities
Reports to:
Duration:
- The duration of the contract will be confirmed during the recruitment process. For example, it may typically be 12 18 months.
Salary scale:
Business Support
Main Tasks:
- To assist with case tracking (e.g., regularly auditing Charms accounts and checking they have all of the tracking items like goals, costings etc)
- To support with file checks (case reviews)
- Book non-case related diary bookings (e.g. booking the CEO CVVA meetings or meetings with external people)
- Upload assessment videos to Dropbox
- To support maintenance of an accurate log of life story work, ensuring rolls have been photographed and filed and any no longer needed are returned to the family or disposed of in the confidential waste bin.
Marketing & Communications
To provide aid to the Marketing & Communications Manager, promoting Family Futures work in the following areas:
Relationship building and community fundraising
- To research new opportunities and contacts in the local community to promote the work of Family Futures
- To maintain a database of contacts (currently in Excel) for community fundraising, recruitment of foster carersand other marketing activities
- To correspond with supporters and deal with enquiries, e.g. distributing flyers, sending thank you lettersand answering enquiries
Photo development
- To assist on taking photos of training and events at Family Futures, organise permissions and maintain the shared photo library.
Marketing literature
- Organise stock and displays of flyers, posters and other publicity materials at Family Futures and in the local community. Liaise with printers and suppliers.
Other
- Researching and keeping a calendar of key dates in the year (e.g., national adoption week, anti-bullying etc and also key cultural and religious festivals) to feed into marketing and also team awareness
Events
- To assist with booking speakers and venues for events
- To prepare in advance handouts, handbooks, food and venues for trainings and in-house team meetings and events
- To assist with liaising with external suppliers if any are required for the event
- To host on the day events in collaboration with other members of Family Futures
- Ensure that the premises are properly prepared and that all amenities are available to event participants.
- To have a working knowledge of Family Futures AV equipment.
- To assist in maintaining Family Futures training resources, e.g. the library (adults, children and digital) and ensure that they are properly logged and kept up-to-date
- To assist in researching travel tickets and accommodation for training
- Order training supplies when necessary
Permanency
- To respond to iAdopt and WeFoster initial enquiry emails & add enquirers details to Charms when the lead coordinator is on leave or the team needs more support
Reception
- To cover reception in the absence of the Facilities Coordinator:
- Act as receptionist, greeting families, signing them in and preparing refreshments on arrival as and when needed
- Deal with new contacts initial telephone enquiries and send out relevant packs
- Ensure all visitors sign the Visitors Book, both in and out
- Assist people with car parking spaces
- Organise travel and hotel accommodation for staff and families
- To keep the reception/kitchen area tidy and to load and unload the dishwashers
- Order and sign for food deliveries as well as put the items away
- Ensure that all windows are secure by 5pm
- Order stationery and equipment including art equipment and restock the rooms if supplies are low
- Collect, open, distribute and send out daily post
General
- To carry out any other duties as required by the Directors and other managers
- To assist in the smooth and efficient running of the organisation
Manner of Work
- Adhere to Family Futures policies and procedures in respect of equal opportunities, health & safety, safeguarding children and client service satisfaction.
- Adhere to the regulations and standards for Voluntary Adoption Agencies and Independent Fostering Agencies
- Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and Family Futures confidentiality standards.
Person Specification
Qualifications
Essential
- Have achieved a pass in English and Maths at level 1 or above, GCSEs or equivalent. Please note, level 2 English and Maths will need to be achieved, if not already, prior to taking the end point assessment (EPA) for your apprenticeship.
Desirable
- Typically, candidates would have achieved a grade C or above in at least 5 GCSEs and/or A-levels or equivalent.
They may also have:
- A level 2 apprenticeship
- Other relevant qualifications and experience
Skills and Experience:
Essential
- Willing to learn and master any knowledge, skills or system required for your work
- Build and maintain positive working relationships within the team and across the organisation
- Ability to communicate well both in writing and orally
- Work well with a range of internal and external people including our clients; identify and/or resolve issues for clients and appropriately signpost them to assistance
- Able to work productively and collaboratively with others in different kinds of teams
- Be proactive and enjoy coming up with new ideas and better ways of doing things
Desirable
- Planning, organisation and communication skills:
- Able to work productively in a busy and changing environment.
- Able to manage a demanding workload and handle conflicting priorities
- Able to process large amounts of data appropriately and efficiently
- Able to work productively in a busy and changing environment.
- To be competent in using computers and Microsoft office to a basic level.
- Able to type a minimum of 30 words per minute
- Good Grammar and spelling skills
- An ability to proofread
- Good at relating to children and adults
- Multi-tasking and flexibility
Values:
To show respect and an enthusiasm for the work of Family Futures and its users
To show respect to all staff at Family Futures
To show respect to all clients and staff by following the Equal Opportunities Policy and work in accordance with the Equality Act (2010).
Job description
Job responsibilities
Reports to:
Duration:
- The duration of the contract will be confirmed during the recruitment process. For example, it may typically be 12 18 months.
Salary scale:
Business Support
Main Tasks:
- To assist with case tracking (e.g., regularly auditing Charms accounts and checking they have all of the tracking items like goals, costings etc)
- To support with file checks (case reviews)
- Book non-case related diary bookings (e.g. booking the CEO CVVA meetings or meetings with external people)
- Upload assessment videos to Dropbox
- To support maintenance of an accurate log of life story work, ensuring rolls have been photographed and filed and any no longer needed are returned to the family or disposed of in the confidential waste bin.
Marketing & Communications
To provide aid to the Marketing & Communications Manager, promoting Family Futures work in the following areas:
Relationship building and community fundraising
- To research new opportunities and contacts in the local community to promote the work of Family Futures
- To maintain a database of contacts (currently in Excel) for community fundraising, recruitment of foster carersand other marketing activities
- To correspond with supporters and deal with enquiries, e.g. distributing flyers, sending thank you lettersand answering enquiries
Photo development
- To assist on taking photos of training and events at Family Futures, organise permissions and maintain the shared photo library.
Marketing literature
- Organise stock and displays of flyers, posters and other publicity materials at Family Futures and in the local community. Liaise with printers and suppliers.
Other
- Researching and keeping a calendar of key dates in the year (e.g., national adoption week, anti-bullying etc and also key cultural and religious festivals) to feed into marketing and also team awareness
Events
- To assist with booking speakers and venues for events
- To prepare in advance handouts, handbooks, food and venues for trainings and in-house team meetings and events
- To assist with liaising with external suppliers if any are required for the event
- To host on the day events in collaboration with other members of Family Futures
- Ensure that the premises are properly prepared and that all amenities are available to event participants.
- To have a working knowledge of Family Futures AV equipment.
- To assist in maintaining Family Futures training resources, e.g. the library (adults, children and digital) and ensure that they are properly logged and kept up-to-date
- To assist in researching travel tickets and accommodation for training
- Order training supplies when necessary
Permanency
- To respond to iAdopt and WeFoster initial enquiry emails & add enquirers details to Charms when the lead coordinator is on leave or the team needs more support
Reception
- To cover reception in the absence of the Facilities Coordinator:
- Act as receptionist, greeting families, signing them in and preparing refreshments on arrival as and when needed
- Deal with new contacts initial telephone enquiries and send out relevant packs
- Ensure all visitors sign the Visitors Book, both in and out
- Assist people with car parking spaces
- Organise travel and hotel accommodation for staff and families
- To keep the reception/kitchen area tidy and to load and unload the dishwashers
- Order and sign for food deliveries as well as put the items away
- Ensure that all windows are secure by 5pm
- Order stationery and equipment including art equipment and restock the rooms if supplies are low
- Collect, open, distribute and send out daily post
General
- To carry out any other duties as required by the Directors and other managers
- To assist in the smooth and efficient running of the organisation
Manner of Work
- Adhere to Family Futures policies and procedures in respect of equal opportunities, health & safety, safeguarding children and client service satisfaction.
- Adhere to the regulations and standards for Voluntary Adoption Agencies and Independent Fostering Agencies
- Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and Family Futures confidentiality standards.
Person Specification
Qualifications
Essential
- Have achieved a pass in English and Maths at level 1 or above, GCSEs or equivalent. Please note, level 2 English and Maths will need to be achieved, if not already, prior to taking the end point assessment (EPA) for your apprenticeship.
Desirable
- Typically, candidates would have achieved a grade C or above in at least 5 GCSEs and/or A-levels or equivalent.
They may also have:
- A level 2 apprenticeship
- Other relevant qualifications and experience
Skills and Experience:
Essential
- Willing to learn and master any knowledge, skills or system required for your work
- Build and maintain positive working relationships within the team and across the organisation
- Ability to communicate well both in writing and orally
- Work well with a range of internal and external people including our clients; identify and/or resolve issues for clients and appropriately signpost them to assistance
- Able to work productively and collaboratively with others in different kinds of teams
- Be proactive and enjoy coming up with new ideas and better ways of doing things
Desirable
- Planning, organisation and communication skills:
- Able to work productively in a busy and changing environment.
- Able to manage a demanding workload and handle conflicting priorities
- Able to process large amounts of data appropriately and efficiently
- Able to work productively in a busy and changing environment.
- To be competent in using computers and Microsoft office to a basic level.
- Able to type a minimum of 30 words per minute
- Good Grammar and spelling skills
- An ability to proofread
- Good at relating to children and adults
- Multi-tasking and flexibility
Values:
To show respect and an enthusiasm for the work of Family Futures and its users
To show respect to all staff at Family Futures
To show respect to all clients and staff by following the Equal Opportunities Policy and work in accordance with the Equality Act (2010).
Person Specification
Qualifications
Essential
- Please see job description for this information.
Desirable
- Please see job description for this information.
Person Specification
Qualifications
Essential
- Please see job description for this information.
Desirable
- Please see job description for this information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
