Job responsibilities
PFSEs Values
At PFSE we believe in excellent care at the heart of the community. We encourage and expect all staff to actively promote and adhere to the Trusts values in every aspect of their work.
Inclusive: We respect and value diversity and believe everyone should receive the same standard of remarkable care.
Quality: We aim for excellence and continuous improvement. We welcome feedback on how our service could be improved.
Care: We ensure that everyone who uses our service receives the highest level of care.
Respect: We treat everyone with kindness. We respect and value the diversity of our service users and staff.
Communication and Working Relationships:
To build professional rapport with patients and their families, communicate with them in a
way that respects their views, autonomy and culture.
To communicate effectively with all professionals concerned with the patients care.
Ensure patient confidentiality is maintained at all times.
Key Responsibilities:
Liaise with NHS patients regarding appointments
Inbound and outbound referral management
Liaise with clinicians and consultants and to ensure urgent referrals are prioritised and forwarded to the appropriate services
Processing new referrals via e-RS and entering them on EmisWeb
To be responsible for ensuring that discharges letters are sent according to the organisations procedures
To be responsible for sending out appointment letters using DocMail
To be responsible for send hospital referral information to patients via Royal Mail
To undertake scanning of any clinical documents, or other materials, to EmisWeb materials in a systematic way
To provide support for appointment management
Providing reception/administration duties for clinics
Main Tasks:
Answering the telephone and handling patient queries
Ensure that test and scan results have been received prior to clinics
Using EmisWeb to book, cancel and rearrange appointments
Access inbound patient referral information via e-RS
Administer community clinics throughout Newham when cover is required
Ensure all letters/faxes/emails received from General Practitioners and within the service are processed accord to the organisations protocols
Populate data collection spreadsheets as necessary
Facilitate cover for sickness and annual leave absence where appropriate
Attend all mandatory training on an annual basis
Attend weekly admin team meetings
Attend clinical team meetings, where required
Work as an effective team member
Flexibility:
This job description is intended to provide a broad outline of the role.
The post holder may be required to carry out other duties commensurate with role and competence.
Policies and Procedures:
The post holder is required to familiarise themselves with all PFSE policies and
procedures and to comply with these at all times.
Confidentiality and Data Protection:
The post holder must maintain the confidentiality of information about patients,
staff and other health service business and meet the requirements of the Data
Protection Act (1998) at all times.
The post holder must comply with all PFSE information and data protection
policies at all times. The work of a NHS Trust is of a confidential nature and
any information gained by the post holder in their role must not be
communicated to other persons except where required in the recognised
course of duty.
Health and Safety:
Employees must be aware of the responsibilities placed on them under the
Health and Safety at Work Act (1974) and must follow these in full at all times,
including ensuring that they act in line with all agreed procedures at all times
in order to maintain a safe environment for patients, visitors and colleagues.
Equality and Diversity
PFSE is working towards equality and has policies relating to the equality of
opportunity in employment and service delivery. All staff are expected to comply
with these policies.
Use of Technology:
PFSE makes use of computer technology. The majority of employees (both clinical and non-clinical) should expect to use automated information systems in their work in order to improve quality and co-ordination of services, and to enable faster and more certain communication within the organisation. Necessary training will be provided.
No Smoking Policy:
PFSE operates a no-smoking policy, in line with Government legislation. This
applies to all staff, visitors and patients. It is a condition of employment for staff that they
do not smoke whilst on duty or while wearing PFSE identification or anywhere on PFSE sites. This includes electronic cigarettes.
Whilst we do not discriminate against employing smokers, they are expected
to adhere to this policy and all prospective employees should be aware of this.
Professional Registration:
All employees who are required to be a member of a professional body are
required to hold relevant registration and must comply with the standards and
guidelines of their professional practice, education and conduct and must act
at all times within the boundary of the code of conduct.
Infection Prevention and Control:
Infection Prevention and Control is everybody's responsibility. All staff, both
clinical and non-clinical are required to adhere to PFSEs Infection
Prevention and Control policy and make every effort to maintain high
standards of infection prevention and control at all times thereby reducing the
burden of health-care associated infections.
Safeguarding Children, Young People and Vulnerable Adults:
PFSE is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
Quality:
Excellent care at the heart of the community is our Trust vision. To make sure
our care meets this high standard all staff must ensure that the three themes
quality care is provided in every encounter they have with our patients.
The three themes are safe care, effective care and patient-centred care.