Job responsibilities
JOB SUMMARY:
Main Purpose:
The post holder is responsible and accountable within the
Referrals Hub and will:
Promote and monitor
safe and effective practice.
Enhance the service
user experience.
Provide effective
leadership to Referrals Assistant and Referrals & Admissions Coordinators
Contribute to the
delivery of the organisations objectives and strategy.
The Referrals Hub Clinical specialist will work
pro-actively across all services areas within Saint Francis Hospice (SFH)
ensuring that all processes are in place for an individuals referral to SFH Services
and that access to services is appropriate and in real time. The post holder
will work closely with Community Services, Ward, Therapies /Individual & Family
Support Services, OrangeLine & Pemberton Place staff ensuring that all
are informed and working in collaboration for the best outcome for the
referred service user.
Main Duties:
Champion the Hospice
values to provide effective clinical and professional leadership in
conjunction with Referrals Hub Manager for the whole team within the
Referrals Hub to address the needs of individuals, their families and carers.
To promote
multi-professional working.
To work leading on
incoming referrals to the referral's hub providing high standards of clinical
triage/assessment & specialist palliative care, advice and support to
individuals, relatives and carers, being a role model to other members of the
team & signposting referrals for other
services as appropriate.
To be responsible for
the leadership and day to day support of staff who work within the Referrals
Hub, to facilitate their professional development, nursing practice and
ensure the highest possible standard of care.
Lead on the day-to-day incoming referrals in
close consultation with the referral's hub team, SCCS team leaders and wider
teams throughout SFH as well as external referrers.
To work
collaboratively with the primary care team to provide high quality specialist
support, advice and symptom control to individuals with specialist complex
palliative care needs and their carers in their primary care setting.
To support the SCCS
Managers /Head of Community Services in monitoring and maintaining quality
nursing practice in accordance with national and local standards/guidelines.
Lead on Referral Hub developments
and respond to all Referral Hub objectives and service delivery goals and
opportunities, in line with Hospice strategy.
To be able to work
flexibly across a 7-day service as indicated by service need and demand as
the referral hub further develops in line with strategic direction.
Leadership and
Operational Management
To
lead and deputize an effective, innovative team.
To identify opportunities for service
development in liaison with the SCCS Managers & Head of Community
Services
To attend internal and external Multidisciplinary
Teams for liaison of potential admissions and discharges back to services.
To ensure relevant
parties are kept informed regarding the complex management of referrals.
To actively monitor key
performance indicators regarding referrals for SFH ensuring compliance and
reporting any variances to Head of Community Services.
To ensure that the
Referrals Hub is always staffed safely according to need and within allocated
resources with accountability for the duty rota in line with SCCS to ensure consistency.
To be responsible for
Referrals HR activity including involvement in recruitment and selection of
staff, orientation and induction of new staff as appropriate
To contribute towards
budget setting process and where appropriate manage a delegated budget
ensuring this is maintained as allocated.
Supervision and
co-ordination of Referrals Hub team
To undertake
delegated duties from the Referrals Hub Manager / Head of Community Services in
relation to nursing and clinical issues.
To
co-ordinate/monitor the appraisal system and undertake staff appraisals if
requested with support from Referrals Hub Manager
Contribute to reports as required for
internal use and for external use regarding referral demand and outcomes.
Ensure and oversee
Referral Hub service compliance with all Health and Safety requirements.
Contribute to local,
regional and national forums for specialist palliative care services as a
Referrals Hub representative.
Develop and maintain
working relationships with other Local Hospices, Acute Trusts, Primary Care,
Community Services and Local Authority Services to ensure joint service
planning as appropriate.
To ensure that the
Referrals Hub provides an excellent learning environment for staff and those
on placement and ensure that knowledge is shared.
To promote the
development of Referrals Hub nursing and administrative support through
reflective practice and ensure other support mechanisms are in place.
To work alongside the Practice
Development Team to identify and meet the development needs of staff, through
induction, orientation, appraisal and learning/support following incident.
To participate in education
programmes, internal and external, as required.
To be responsible for
monitoring/support of the staff competency framework.
Attend internal Management Group
meetings and other internal meetings relevant to the Referrals Hub Clinical
Specialist role and ensure appropriate information is fed back to the
Referrals Hub Team.
Professional
Responsibilities
To lead and manage
the Referrals Hub by example-team work, collaboration, inspiration and
direction.
To keep abreast of
required development/knowledge related to nursing and specialist
palliative and end of life care and ensure application of theory to practice.
To understand the importance of own
professional accountability and recognise individual responsibility for
personal and professional development in accordance with the Nursing and
Midwifery Council Code of Professional Conduct.
To identify own development needs and
initiate a plan to meet those needs.
To receive reflective practice/one to
one supervision for own personal and professional development.
To facilitate quality initiatives both
for the Referrals Hub and from a perspective across the hospice.
To adhere to the policies and
conditions of service of SFH.
To understand that the Referrals Hub clinical
specialist role may change as the post develops, but only with discussion
between the Head of Community Services and Director of Quality and Care.
Research and Audit
To participate in
research and audit as appropriate
To identify
opportunities for research and audit of practice.
Governance and
Quality Assurance
To assist with responding, reporting,
investigating and learning with regards to concerns, complaints and incidents
in liaison with the Head of Nursing, Quality and Assurance.
Ensure the Referrals
Hub manages safeguarding in line with policy, process and escalation, with
documented reference to Safeguarding Leads.
To assist with
follow- up of recommendations from internal audits.
To ensure that
national and local policies and procedures are adhered to by all staff and in
accordance with the Regulations and Standards of the Care Quality Commission
and Nursing Midwifery Council (NMC).
