Job summary
This is a key leadership role within the Hospice at a time
of significant transformation, with the primary aims of supporting development
and delivery of the Transformation Plan relating to our Ward Services. The
Programme Manager will work alongside external partners, clinical and
operational teams to enable transformation in accordance with clinical and
organisation strategy. As an expert in
and champion of excellent project management, change and service improvement,
the post holder will need high levels of self-motivation, tenacity and
resilience. Success in the role will necessitate the establishment and
development of strong and effective working relationships at all levels of the organisation,
with the ability to challenge and effectively support the delivery of a complex,
multifaceted programme through the application of structured project management
processes and interventions.
Experience
of projects inclusive of construction and complex interacting projects in a
health care setting very much encouraged.
Main duties of the job
Day to day co-ordination of the programme work
streams.
Clear escalation route as to
concerns/variances/risk changes.
Adjusting programme plan in liaison with CEO,
programme director, Ingleton Wood partners and in line with programme
requirements.
Programme governance.
Deployment of resources across all major milestones
and managing the resource in line with programme requirements.
Liaising and managing the Digital resource in line
with the programme goals and reporting requirements.
Developing a key stakeholder map and engagement
plan.
Acting as key liaison point between key clinical
service teams, the service beneficiaries and any other key stakeholders to
ensure effective ongoing communication routes are developed to enable service
delivery, standard/guideline production.
Lead in partnership with Marketing &
Communications, communication publication and distribution.
Helping co-ordinate service user journey, linked to
virtual and actual ward models journey mapping so that their requirements are
comprehensively mapped across all groups.
Identifying other community and voluntary sector
organisations that will need to be involved across the care landscape as the
service models change and develop in line with the building works.
About us
We are not a Licensed Sponsor & therefore are unable to provide sponsorship to applicants who do not have the Right to Work in the UK.
We are a dynamic, forward thinking organisation delivering a full range of specialist palliative care services for patients with life limiting illness. We achieved Outstanding in our CQC inspection & have reconfigured our services to meet the changing needs of our local community. We support 5 Clinical Commissioning Groups & have a robust governance structure in place. We provide inpatient clinical services within a modern, personal & friendly 18-bedded unit, as well as Specialist Community Crisis Support Service, Hospice at Home Service & Specialist Day Therapy Service. We also have the hospice Pepperell Education Centre that has an excellent reputation for delivering high quality education programmes and study days.
All communication regarding your application including invitations to interviews will be sent to the email address you have stated on your application form, if you could also provide a contact telephone number as well. Please ensure that you provide contact business email addresses for your referees, one of which must be your current or most recent employer.
Please note that we are a charity & not part of an NHS Trust & we are situated in a quiet location in the village of Havering-atte-Bower, outskirts of Romford, therefore please consider our location when applying.
Job description
Job responsibilities
JOB TITLE: Manager (Ward Transformation)
GRADE: £60,000 - £65,000 dependent on experience
HOURS OF DUTY:37.5 hours per week (2-year fixed-term post)
REPORTS TO:Director of Services
KEY RELATIONSHIPS:
- Chief Executive Officer, Directors, Board of trustees, Heads of Service.
- Project Director, steering group members and operational programme team members
- Ingleton Wood (IW) programme manager, IW as key partner within this work.
- As required in relation to programme communications in partnership with the Marketing & Communications team.
- All hospice staff and volunteers, members of the public, ICB representatives and contractors.
Principal Accountabilities:
- Define the critical success factors for the programme.
- Define the critical success factors for the programme.
- Develop the programme objectives, requirements and roadmap.
- Define the high-level programme milestones and risks and ensure key workstreams and specific project plans are clearly defined working with key stakeholders primary being Ingleton Wood and specific workstream leads.
- Establish overall programme budgets, resource plans and control expenditure, working with the Finance Director
- Direct the implementation of all tasks and timelines through to completion.
- Anticipate potential obstacles to success and develop innovative solutions in partnership with the operational programme team.
- Recommend appropriate action to address issues /concerns and implement mitigation plans or escalate as necessary.
- Develop key messages and effective communication material for internal and external stakeholders.
- Negotiate with programme stakeholders to stay within agreed scope and budget.
- Develop methods to assess the quality and efficiency of the work performed, including metrics and process improvements.
- Develop reports and updates as required within the Hospices governance meeting framework.
- Liaise with and maintain a positive relationship with Ingleton Wood programme manager(s).
MAIN DUTIES AND RESPONSIBILITIES
LEADERSHIP AND TEAMWORKING SKILLS:
Experience, Skills and Qualifications
- Ability to raise concerns or variances appropriately to project steering group and operational teams.
Risk management:
Highlight reporting and issue escalation to Saint Francis Hospice (SFH) CEO process.
Day-to-day risk management and reporting.
Clear liaison with Ingleton Wood programme manager and their risk management tool and reporting.
Programme deliverable monitoring:
Developing programme output and outcomes map, and ensuring that these are delivered and are reported on at agreed intervals (in line with the key milestones and stakeholder expectations).
Ensuring that programme deliverables are promoted, publicised and made available for access by key stakeholders.
Action plan development, monitoring and variance reporting.
Putting in place ongoing programme monitoring and evaluation mechanisms to enable programme refinement and lessons learnt to be identified in good time (so that the plan can be adjusted).
Expected behaviours:
To demonstrate professionalism and awareness of the behaviours and interpersonal skills which are vital to develop effective team working and practice them at all times:
- Fully respectful of SFH values and ethos of individualised care.
- Champion of equality, diversity and inclusion in line with the Equality, Diversity and Inclusion policy
- tactful and diplomatic in dealing with a wide range of stakeholders.
- proactive and focused on achieving programme goals.
- demonstrating flexibility and ability to adjust own behaviours when interacting with different stakeholder groups.
- fully compliant with the expectations surrounding work with vulnerable individuals, in line with safeguarding requirements.
- excellent communicator
Further areas of interest for the role:
- To participate in the development, implementation and updating of policies and procedures relevant to the programme. To support organisational change and to support staff through the change process.
- To participate in strategic hospice development.
- To have a working knowledge as to requirements for CQC to evidence in all the programme planning as appropriate we provide safe, effective, responsive, well led and caring services.
- To utilise the PSIRF theory and methodology to foster a learning environment.
RESEARCH & AUDIT:
To identify opportunities for research and audit of practice.
ADDITIONAL RESPONSIBILITIES
- Some information received or supplied during the course of duty will be of a confidential nature confidentiality is not to be breached and is a disciplinary matter.
- Ensure that computerised data is managed within the requirements of the Data Protection Act.
- Report accidents/events or potential hazards and to work in accordance with the Hospices Health and Safety.
Job description
Job responsibilities
JOB TITLE: Manager (Ward Transformation)
GRADE: £60,000 - £65,000 dependent on experience
HOURS OF DUTY:37.5 hours per week (2-year fixed-term post)
REPORTS TO:Director of Services
KEY RELATIONSHIPS:
- Chief Executive Officer, Directors, Board of trustees, Heads of Service.
- Project Director, steering group members and operational programme team members
- Ingleton Wood (IW) programme manager, IW as key partner within this work.
- As required in relation to programme communications in partnership with the Marketing & Communications team.
- All hospice staff and volunteers, members of the public, ICB representatives and contractors.
Principal Accountabilities:
- Define the critical success factors for the programme.
- Define the critical success factors for the programme.
- Develop the programme objectives, requirements and roadmap.
- Define the high-level programme milestones and risks and ensure key workstreams and specific project plans are clearly defined working with key stakeholders primary being Ingleton Wood and specific workstream leads.
- Establish overall programme budgets, resource plans and control expenditure, working with the Finance Director
- Direct the implementation of all tasks and timelines through to completion.
- Anticipate potential obstacles to success and develop innovative solutions in partnership with the operational programme team.
- Recommend appropriate action to address issues /concerns and implement mitigation plans or escalate as necessary.
- Develop key messages and effective communication material for internal and external stakeholders.
- Negotiate with programme stakeholders to stay within agreed scope and budget.
- Develop methods to assess the quality and efficiency of the work performed, including metrics and process improvements.
- Develop reports and updates as required within the Hospices governance meeting framework.
- Liaise with and maintain a positive relationship with Ingleton Wood programme manager(s).
MAIN DUTIES AND RESPONSIBILITIES
LEADERSHIP AND TEAMWORKING SKILLS:
Experience, Skills and Qualifications
- Ability to raise concerns or variances appropriately to project steering group and operational teams.
Risk management:
Highlight reporting and issue escalation to Saint Francis Hospice (SFH) CEO process.
Day-to-day risk management and reporting.
Clear liaison with Ingleton Wood programme manager and their risk management tool and reporting.
Programme deliverable monitoring:
Developing programme output and outcomes map, and ensuring that these are delivered and are reported on at agreed intervals (in line with the key milestones and stakeholder expectations).
Ensuring that programme deliverables are promoted, publicised and made available for access by key stakeholders.
Action plan development, monitoring and variance reporting.
Putting in place ongoing programme monitoring and evaluation mechanisms to enable programme refinement and lessons learnt to be identified in good time (so that the plan can be adjusted).
Expected behaviours:
To demonstrate professionalism and awareness of the behaviours and interpersonal skills which are vital to develop effective team working and practice them at all times:
- Fully respectful of SFH values and ethos of individualised care.
- Champion of equality, diversity and inclusion in line with the Equality, Diversity and Inclusion policy
- tactful and diplomatic in dealing with a wide range of stakeholders.
- proactive and focused on achieving programme goals.
- demonstrating flexibility and ability to adjust own behaviours when interacting with different stakeholder groups.
- fully compliant with the expectations surrounding work with vulnerable individuals, in line with safeguarding requirements.
- excellent communicator
Further areas of interest for the role:
- To participate in the development, implementation and updating of policies and procedures relevant to the programme. To support organisational change and to support staff through the change process.
- To participate in strategic hospice development.
- To have a working knowledge as to requirements for CQC to evidence in all the programme planning as appropriate we provide safe, effective, responsive, well led and caring services.
- To utilise the PSIRF theory and methodology to foster a learning environment.
RESEARCH & AUDIT:
To identify opportunities for research and audit of practice.
ADDITIONAL RESPONSIBILITIES
- Some information received or supplied during the course of duty will be of a confidential nature confidentiality is not to be breached and is a disciplinary matter.
- Ensure that computerised data is managed within the requirements of the Data Protection Act.
- Report accidents/events or potential hazards and to work in accordance with the Hospices Health and Safety.
Person Specification
Qualifications
Essential
- University degree required in business or life sciences.
- 5+ years of experience in programme implementation management, certifications such as PMI, PRINCE2 or CPM.
Experience
Essential
- Has an understanding of quality assurance and the processes involved.
- Has awareness of IT skills and the ability to use Hospice systems and databases:
- Expert level MS-Project, MS-Excel, MS-PowerPoint and MS Word skills, with good attention to detail and accuracy.
Leadership Skills
Essential
- Ability to lead with honesty, integrity, and care. Be able to develop, empower and delegate effectively to achieve change and generate a positive, inclusive, workplace. Be accountable for actions and bring creativity and innovation to inspire and motivate others. Be active in the creation and delivery of the Hospice strategy for the benefit of patients, staff, and our local community.
- Demonstrable programme and project management experience in capital build, within the healthcare sector
- Strong leadership and problem-solving skills
- Excellent verbal / written communication and presentation skills
- Proven experience in building and managing credible professional relationships with all stakeholders.
Other Requirements
Essential
- Ability to work flexibly and have a flexible approach to working patterns.
- Motivated and enthusiastic.
- Compassionate, sensitive, non-judgemental.
Desirable
- Demonstrates insight into own stressors and coping mechanisms.
Skills/Abilities/Knowledge/Communication
Essential
- Team player, committed to multidisciplinary working.
- An understanding of the importance of multi-professional team working and the ability to promote it within the organisation.
- Experience of working autonomously as well as part of a multi-professional team.
- Demonstrates effective leadership skills.
- Flexible approach to team working and an awareness of team dynamics.
- Demonstrates critical thinking and problem-solving skills in managing a team of staff.
- Demonstrates ability to articulate thoughts, ideas or information effectively to others using oral and written communication skills.
- Demonstrates advanced communication skills with a range of people in a range of situations such as service recipients, all stakeholders.
- Ability to provide and receive complex sensitive or contentious information where persuasive, motivational, restorative, training, empathy skills required.
Inclusion
Essential
- Be able to show a high level of empathy, understanding and appreciation of others with ability to respect different values and beliefs. To be mindful of the wellbeing of self and others. To be able to work effectively across teams, with a positive can do approach.
Person Specification
Qualifications
Essential
- University degree required in business or life sciences.
- 5+ years of experience in programme implementation management, certifications such as PMI, PRINCE2 or CPM.
Experience
Essential
- Has an understanding of quality assurance and the processes involved.
- Has awareness of IT skills and the ability to use Hospice systems and databases:
- Expert level MS-Project, MS-Excel, MS-PowerPoint and MS Word skills, with good attention to detail and accuracy.
Leadership Skills
Essential
- Ability to lead with honesty, integrity, and care. Be able to develop, empower and delegate effectively to achieve change and generate a positive, inclusive, workplace. Be accountable for actions and bring creativity and innovation to inspire and motivate others. Be active in the creation and delivery of the Hospice strategy for the benefit of patients, staff, and our local community.
- Demonstrable programme and project management experience in capital build, within the healthcare sector
- Strong leadership and problem-solving skills
- Excellent verbal / written communication and presentation skills
- Proven experience in building and managing credible professional relationships with all stakeholders.
Other Requirements
Essential
- Ability to work flexibly and have a flexible approach to working patterns.
- Motivated and enthusiastic.
- Compassionate, sensitive, non-judgemental.
Desirable
- Demonstrates insight into own stressors and coping mechanisms.
Skills/Abilities/Knowledge/Communication
Essential
- Team player, committed to multidisciplinary working.
- An understanding of the importance of multi-professional team working and the ability to promote it within the organisation.
- Experience of working autonomously as well as part of a multi-professional team.
- Demonstrates effective leadership skills.
- Flexible approach to team working and an awareness of team dynamics.
- Demonstrates critical thinking and problem-solving skills in managing a team of staff.
- Demonstrates ability to articulate thoughts, ideas or information effectively to others using oral and written communication skills.
- Demonstrates advanced communication skills with a range of people in a range of situations such as service recipients, all stakeholders.
- Ability to provide and receive complex sensitive or contentious information where persuasive, motivational, restorative, training, empathy skills required.
Inclusion
Essential
- Be able to show a high level of empathy, understanding and appreciation of others with ability to respect different values and beliefs. To be mindful of the wellbeing of self and others. To be able to work effectively across teams, with a positive can do approach.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
