Saint Francis Hospice

Health Care Assistant, Hospice at Home Team

Information:

This job is now closed

Job summary

We are looking for people who are passionate about ensuring that patients have a choice of where they want to die.

Do you have significant experience in caring for people at the end of life in the community? If so, we would like to hear from you.

We are a forward thinking organisation delivering specialist palliative care services in Havering, Brentwood, Barking & Dagenham and Redbridge. Our Hospice at Home Team is a team of qualified Nurses and Health Care Assistants who provide hands on nursing support and care to patients and their carers in their own home.

The Team supports patients in their last few weeks of life to enable them to remain at home to die. This is an excellent opportunity for Health Care Assistants with significant care/community experience who would like to work in end of life care. If you are an avid and enthusiastic forward thinking team worker, have excellent communication skills and are confident, able to work independently, unsupervised, and flexibly we would be delighted to hear from you.

The post holder should have the ability to travel efficiently and effectively across various locations within the hospice catchment area and be able to obtain business insurance on their vehicle.

Interviews will be held on 1st June 2023.

Please note that our posts do note attract the NHS High Cost Area or Fringe allowances.

Main duties of the job

To work as a member of the Hospice at Home team and to provide appropriate palliative nursing care and support to people in their own homes as well as supporting their carers across our catchment area of Barking and Dagenham, Havering, Brentwood and Redbridge.

To liaise with other members of the multidisciplinary team Hospice at Home Lead, Hospice at Home Team Co-ordinator, Primary Health Care Team, Clinical Nurse Specialists, Social Care providers.

Flexible shift pattern consisting of early, late, flexi and a willingness to undertake occasional night shift if service requires.

Service runs 7 days a week. 365 days a year.

Early 0900-1700

Flexi 1000-1800

Late 1300-2100

Nights 2200-0700

About us

We are a dynamic, forward thinking organisation delivering a full range of specialist palliative care services for patients with life limiting illness. We achieved Outstanding in our CQC inspection & have reconfigured our services to meet the changing needs of our local community. We support 5 Clinical Commissioning Groups & have a robust governance structure in place. We provide inpatient clinical services within a modern, personal & friendly 18-bedded unit, as well as Specialist Community Crisis Support Service, Hospice at Home Service & Specialist Day Therapy Service. We also have the hospice Pepperell Education Centre that has an excellent reputation for delivering high quality education programmes and study days.

All communication regarding your application including invitations to interviews will be sent to the email address you have stated on your application form. Please ensure that you provide contact business email addresses for your referees, one of which must be your current or most recent employer.

Please note that we are a charity & not part of an NHS Trust & we are situated in a quiet location in the village of Havering-atte-Bower, outskirts of Romford, therefore please consider our location when applying.

Details

Date posted

18 April 2023

Pay scheme

Other

Salary

£20,590 to £22,900 a year plus enhancements for unsocial hours worked

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0483-031

Job locations

HR Department, The Hall

Broxhill Road

Romford

RM4 1QH


Job description

Job responsibilities

GRADE

3

HOURS OF DUTY

Full Time / Part Time

REPORTS TO

Hospice at Home Team Leader

KEY RELATIONSHIPS

Director of services

Head of Community Services

Hospice at Home Team Leader

Hospice at Home Team Co-ordinator

Hospice at Home Team

Saint Francis Hospice Multi- Disciplinary Team

Primary Care Team - District Nurses Redbridge Mac Team Marie Curie Care Agency.

Specialist Community & Crisis Support Team (Clinical Specialists)

Single Point of Access

RESPONSIBLE FOR

N/A

JOB SUMMARY

To work as a member of the Hospice at Home team and to provide appropriate palliative nursing care and support to people in their own homes as well as supporting their carers across our catchment area of Barking and Dagenham, Havering, Brentwood and Redbridge.

To liaise with other members of the multidisciplinary team Hospice at Home Lead, Hospice at Home Team Co-ordinator, Primary Health Care Team, Clinical Nurse Specialists, Social Care providers.

Flexible shift pattern consisting of early, late, flexi and a willingness to undertake occasional night shift if service requires.

Service runs 7 days a week. 365 days a year.

Early 0900-1700

Flexi 1000-1800

Late 1300-2100

Nights 2200-0700

MAIN DUTIES AND RESPONSIBILITIES

To provide appropriate physical, emotional and spiritual care in agreement with the patient and family enabling them to continue to provide nursing care for the patient if that is their wish

To introduce the hospice services and the ethos of hospice care in the home environment

To provide care for named patients with palliative care needs in their own homes in accordance with the patients care plan as defined by the District Nurse.

To work under the direction of the Hospice at Home Team Lead and in close coordination with senior staff nurses within team as well as external professionals involved in patients care

Communicates with patients, carers and health professionals in a professional manner

To provide physical care complying with moving & handling policy and continually perform risk assessment in the patients home

To teach, empower and enable families to care for the patient

Communicate effectively and appropriately with patients and carers and liaise with other professionals involved in their care, all working cohesively regarding any clinical decision making to ensure consistent high standard of care for individual at home.

Recognises changes in palliative care symptoms and conditions and notifies other health care professionals as necessary

Supports patients with the self-administration of prescribed oral medication where the patient is self-medicating and no carer available.

Undertakes regular monitoring of syringe driver function whilst caring for a patient and undertakes first line troubleshooting when problems occur.

To monitor the patients condition and to record all observations accurately using remote technology and Icare.

To make accurate notes in last days of care plan if commenced.

Ensures patient records and verbal feedback to the team are maintained appropriately, accurately and that all documentation is kept up to date using the remote Icare.

To have an understanding of the role of other professionals involved in the patients care and ensure full communications maintained at all times between all relevant parties.

To be aware of the function and use of equipment commonly used in the care of palliative care patients.

Cares for the body after death and supports family members/carers after death.

Undertakes delegated clinical tasks and procedures linked to Saint Francis Hospice competencies for HCAs which are specific to the immediate care environment.

Participates in audits, surveys or other clinical governance activities as requested by service lead

To be aware of team dynamic and to be willing to work as part of a team

To be able to have a flexible approach to working as part of a rota and ensure follow Lone working policy guidance

To have an understanding and awareness of behaviours and interpersonal skills that are vital to effective team working and practice them at all times.

Use opportunities to increase skill set and encourage development of HCA role e.g. use of iCare, Deputising Coordinator role for service allocation as required, and referral to Marie Curie/internal hospice Services.

Participate and contribute to hospice Widening Access groups and Service Improvement Groups as appropriate

Responsible to use opportunities to increase use and skills with IT with use of iCare, and email as appropriate.

PROFESSIONAL RESPONSIBILITIES

To take responsibility for own professional and personal development which will be monitored in supervision sessions and in a yearly appraisal.

To adhere to the policies and conditions of service of Saint Francis Hospice relating to sickness and absence, conduct, Health and Safety, Data Protection and any others that are relevant.

ADDITIONAL RESPONSIBILITIES

Ensure that computerised data is managed with the requirements of the Data Protection Act.

To report any accidents/incidents or potential hazards and to work in accordance with the hospices Health and Safety at Work Policy.

The hospice is a designated no smoking area, a policy which must be observed by the post holder.

Some information received or supplied during the course of duty will be of a confidential nature confidentiality is not to be breached and is a disciplinary matter.

ADDITIONAL REQUIREMENTS OF POSTHOLDER

SENSITIVITY AND PROFESSIONALISM: As an employee of Saint Francis Hospice you should expect that it is likely that you will come into contact with patients, their families and members of the public who are at the end of life or recently bereaved. All employees are expected to respond to people recounting and expressing their emotions about such events with sensitivity and understanding, and to know enough about the services that the Hospice provides to be able to signpost people who may benefit from our services to the relevant contacts.

CONFIDENTIALITY: The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other hospice matter during the course of duty. Any breach of Confidentiality may become a disciplinary issue.

DATA PROTECTION: It is the responsibility of all staff to be aware of their obligations in respect of the Data Protection Act 2018.

EQUAL OPPORTUNITES: The hospice is committed to the development of positive policies to promote equal opportunity in employment and has a clear commitment to equal opportunities. All employees have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the equal opportunity measures adopted by the hospice.

HEALTH AND SAFETY: All staff must be familiar with section 2 of the Health & Safety Policy, Organisation of Health and Safety. This documents sets out the responsibilities of all staff for health and safety, whether in a supervisory capacity or not. Policy section 3 (arrangements for Health and Safety) provides an overview of training for competence in Health and Safety matters.

HOSPICE IDENTITY BADGES: Hospice ID badges must be worn at all times whilst on duty.

SMOKING: The hospice acknowledges its responsibility to provide a safe, smoke free environment, for its employees, service users and visitors. Smoking is therefore not permitted at any point whilst on duty, in accordance with the guidelines set down within the Hospice No Smoking Policy.

REGISTRATION COMPLIANCE/CODE OF CONDUCT:

All employees who are required to register with a professional body to enable them to practice within their profession are required to comply with their code of conduct and requirements of their professional registration.

WORKING TIME REGULATIONS: The Working Time Regulations 1998 require that you should not work more than an average of 48 hours in each week. For example, in a 26 week period you should work no more than 1248 hours.

Please note that this job description is not definitive or restrictive in any way. It is a guide to the responsibilities of the role. It may be reviewed, in consultation with the post holder, in light of changing circumstances and the changing needs of the Hospice.

The post holder will be expected to perform any other such duties as might reasonably be required by the Director and will work in accordance with all Hospice Policies and Procedures.

In an emergency, all staff may be required to work different hours or carry out different tasks to those set out in their contracts of employment. This will be done in consultation with individuals and taking into account any special circumstances that may exist.

Job description

Job responsibilities

GRADE

3

HOURS OF DUTY

Full Time / Part Time

REPORTS TO

Hospice at Home Team Leader

KEY RELATIONSHIPS

Director of services

Head of Community Services

Hospice at Home Team Leader

Hospice at Home Team Co-ordinator

Hospice at Home Team

Saint Francis Hospice Multi- Disciplinary Team

Primary Care Team - District Nurses Redbridge Mac Team Marie Curie Care Agency.

Specialist Community & Crisis Support Team (Clinical Specialists)

Single Point of Access

RESPONSIBLE FOR

N/A

JOB SUMMARY

To work as a member of the Hospice at Home team and to provide appropriate palliative nursing care and support to people in their own homes as well as supporting their carers across our catchment area of Barking and Dagenham, Havering, Brentwood and Redbridge.

To liaise with other members of the multidisciplinary team Hospice at Home Lead, Hospice at Home Team Co-ordinator, Primary Health Care Team, Clinical Nurse Specialists, Social Care providers.

Flexible shift pattern consisting of early, late, flexi and a willingness to undertake occasional night shift if service requires.

Service runs 7 days a week. 365 days a year.

Early 0900-1700

Flexi 1000-1800

Late 1300-2100

Nights 2200-0700

MAIN DUTIES AND RESPONSIBILITIES

To provide appropriate physical, emotional and spiritual care in agreement with the patient and family enabling them to continue to provide nursing care for the patient if that is their wish

To introduce the hospice services and the ethos of hospice care in the home environment

To provide care for named patients with palliative care needs in their own homes in accordance with the patients care plan as defined by the District Nurse.

To work under the direction of the Hospice at Home Team Lead and in close coordination with senior staff nurses within team as well as external professionals involved in patients care

Communicates with patients, carers and health professionals in a professional manner

To provide physical care complying with moving & handling policy and continually perform risk assessment in the patients home

To teach, empower and enable families to care for the patient

Communicate effectively and appropriately with patients and carers and liaise with other professionals involved in their care, all working cohesively regarding any clinical decision making to ensure consistent high standard of care for individual at home.

Recognises changes in palliative care symptoms and conditions and notifies other health care professionals as necessary

Supports patients with the self-administration of prescribed oral medication where the patient is self-medicating and no carer available.

Undertakes regular monitoring of syringe driver function whilst caring for a patient and undertakes first line troubleshooting when problems occur.

To monitor the patients condition and to record all observations accurately using remote technology and Icare.

To make accurate notes in last days of care plan if commenced.

Ensures patient records and verbal feedback to the team are maintained appropriately, accurately and that all documentation is kept up to date using the remote Icare.

To have an understanding of the role of other professionals involved in the patients care and ensure full communications maintained at all times between all relevant parties.

To be aware of the function and use of equipment commonly used in the care of palliative care patients.

Cares for the body after death and supports family members/carers after death.

Undertakes delegated clinical tasks and procedures linked to Saint Francis Hospice competencies for HCAs which are specific to the immediate care environment.

Participates in audits, surveys or other clinical governance activities as requested by service lead

To be aware of team dynamic and to be willing to work as part of a team

To be able to have a flexible approach to working as part of a rota and ensure follow Lone working policy guidance

To have an understanding and awareness of behaviours and interpersonal skills that are vital to effective team working and practice them at all times.

Use opportunities to increase skill set and encourage development of HCA role e.g. use of iCare, Deputising Coordinator role for service allocation as required, and referral to Marie Curie/internal hospice Services.

Participate and contribute to hospice Widening Access groups and Service Improvement Groups as appropriate

Responsible to use opportunities to increase use and skills with IT with use of iCare, and email as appropriate.

PROFESSIONAL RESPONSIBILITIES

To take responsibility for own professional and personal development which will be monitored in supervision sessions and in a yearly appraisal.

To adhere to the policies and conditions of service of Saint Francis Hospice relating to sickness and absence, conduct, Health and Safety, Data Protection and any others that are relevant.

ADDITIONAL RESPONSIBILITIES

Ensure that computerised data is managed with the requirements of the Data Protection Act.

To report any accidents/incidents or potential hazards and to work in accordance with the hospices Health and Safety at Work Policy.

The hospice is a designated no smoking area, a policy which must be observed by the post holder.

Some information received or supplied during the course of duty will be of a confidential nature confidentiality is not to be breached and is a disciplinary matter.

ADDITIONAL REQUIREMENTS OF POSTHOLDER

SENSITIVITY AND PROFESSIONALISM: As an employee of Saint Francis Hospice you should expect that it is likely that you will come into contact with patients, their families and members of the public who are at the end of life or recently bereaved. All employees are expected to respond to people recounting and expressing their emotions about such events with sensitivity and understanding, and to know enough about the services that the Hospice provides to be able to signpost people who may benefit from our services to the relevant contacts.

CONFIDENTIALITY: The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other hospice matter during the course of duty. Any breach of Confidentiality may become a disciplinary issue.

DATA PROTECTION: It is the responsibility of all staff to be aware of their obligations in respect of the Data Protection Act 2018.

EQUAL OPPORTUNITES: The hospice is committed to the development of positive policies to promote equal opportunity in employment and has a clear commitment to equal opportunities. All employees have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the equal opportunity measures adopted by the hospice.

HEALTH AND SAFETY: All staff must be familiar with section 2 of the Health & Safety Policy, Organisation of Health and Safety. This documents sets out the responsibilities of all staff for health and safety, whether in a supervisory capacity or not. Policy section 3 (arrangements for Health and Safety) provides an overview of training for competence in Health and Safety matters.

HOSPICE IDENTITY BADGES: Hospice ID badges must be worn at all times whilst on duty.

SMOKING: The hospice acknowledges its responsibility to provide a safe, smoke free environment, for its employees, service users and visitors. Smoking is therefore not permitted at any point whilst on duty, in accordance with the guidelines set down within the Hospice No Smoking Policy.

REGISTRATION COMPLIANCE/CODE OF CONDUCT:

All employees who are required to register with a professional body to enable them to practice within their profession are required to comply with their code of conduct and requirements of their professional registration.

WORKING TIME REGULATIONS: The Working Time Regulations 1998 require that you should not work more than an average of 48 hours in each week. For example, in a 26 week period you should work no more than 1248 hours.

Please note that this job description is not definitive or restrictive in any way. It is a guide to the responsibilities of the role. It may be reviewed, in consultation with the post holder, in light of changing circumstances and the changing needs of the Hospice.

The post holder will be expected to perform any other such duties as might reasonably be required by the Director and will work in accordance with all Hospice Policies and Procedures.

In an emergency, all staff may be required to work different hours or carry out different tasks to those set out in their contracts of employment. This will be done in consultation with individuals and taking into account any special circumstances that may exist.

Person Specification

Qualifications

Essential

  • Significant relevant care experience
  • Palliative care experience
  • Experience of working as part of a team

Desirable

  • Experience of working in a specialist palliative care setting
  • Experience of working in a community setting

Experience

Essential

  • Understanding of philosophy of hospice care and supportive of the ethos of hospice at home
  • Has an empathy and understanding of issues encountered by patients with palliative care needs
  • Ability to work without direct supervision in a patients home
  • A sensitive awareness of the needs of patients and their families in the community setting
  • Ability to use own initiative
  • Ability to work flexibly and have a flexible approach to working patterns
  • Motivated to learn
  • Ability to maintain a mature responsible attitude
  • Flexible approach to team working and an awareness of team dynamics and committed to multidisciplinary working
  • Demonstrable excellent interpersonal skills
  • An effective communicator with excellent written & verbal communication skills

Desirable

  • Ability to respond to changes in a patients condition

Other Requirements

Essential

  • Motivated and enthusiastic
  • Good personal support mechanism & awareness of own stressors
  • Should have the ability to travel efficiently and effectively to a persons home address across various locations within the hospice community
  • catchment area and must obtain insurance for business use.
  • Demonstrating the Hospice Values Supportive, Compassionate, Inclusive and Respectful, Professional, Always Learning
  • Supportive - The ability to listen to and value peoples experience and use them to give the personal support that is right for everyone.
  • Compassionate - The ability to be kind and treat everyone we meet with care and compassion. The ability to be friendly and put people at the heart of our actions and words, supporting peoples choices and decisions, helping them to feel safe, secure and valued.
  • Inclusive and Respectful - The ability to be open and transparent and value each persons individuality. To be able to show respect for everyone and value diversity. To be mindful that our different experiences and knowledge make us stronger and together we achieve more.
  • Professional - The ability to do your best, in providing the appropriate care and expertise to those who need us and support us.
  • Always Learning - The ability to be open and outward looking, always ready to adapt and change, looking for better ways of doing things, by learning from each other and from the ever changing world around us.
Person Specification

Qualifications

Essential

  • Significant relevant care experience
  • Palliative care experience
  • Experience of working as part of a team

Desirable

  • Experience of working in a specialist palliative care setting
  • Experience of working in a community setting

Experience

Essential

  • Understanding of philosophy of hospice care and supportive of the ethos of hospice at home
  • Has an empathy and understanding of issues encountered by patients with palliative care needs
  • Ability to work without direct supervision in a patients home
  • A sensitive awareness of the needs of patients and their families in the community setting
  • Ability to use own initiative
  • Ability to work flexibly and have a flexible approach to working patterns
  • Motivated to learn
  • Ability to maintain a mature responsible attitude
  • Flexible approach to team working and an awareness of team dynamics and committed to multidisciplinary working
  • Demonstrable excellent interpersonal skills
  • An effective communicator with excellent written & verbal communication skills

Desirable

  • Ability to respond to changes in a patients condition

Other Requirements

Essential

  • Motivated and enthusiastic
  • Good personal support mechanism & awareness of own stressors
  • Should have the ability to travel efficiently and effectively to a persons home address across various locations within the hospice community
  • catchment area and must obtain insurance for business use.
  • Demonstrating the Hospice Values Supportive, Compassionate, Inclusive and Respectful, Professional, Always Learning
  • Supportive - The ability to listen to and value peoples experience and use them to give the personal support that is right for everyone.
  • Compassionate - The ability to be kind and treat everyone we meet with care and compassion. The ability to be friendly and put people at the heart of our actions and words, supporting peoples choices and decisions, helping them to feel safe, secure and valued.
  • Inclusive and Respectful - The ability to be open and transparent and value each persons individuality. To be able to show respect for everyone and value diversity. To be mindful that our different experiences and knowledge make us stronger and together we achieve more.
  • Professional - The ability to do your best, in providing the appropriate care and expertise to those who need us and support us.
  • Always Learning - The ability to be open and outward looking, always ready to adapt and change, looking for better ways of doing things, by learning from each other and from the ever changing world around us.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Saint Francis Hospice

Address

HR Department, The Hall

Broxhill Road

Romford

RM4 1QH


Employer's website

https://www.sfh.org.uk/ (Opens in a new tab)

Employer details

Employer name

Saint Francis Hospice

Address

HR Department, The Hall

Broxhill Road

Romford

RM4 1QH


Employer's website

https://www.sfh.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hospice at Home Team Leader

Simone Sims

jobs@sfh.org.uk

01708753319

Details

Date posted

18 April 2023

Pay scheme

Other

Salary

£20,590 to £22,900 a year plus enhancements for unsocial hours worked

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0483-031

Job locations

HR Department, The Hall

Broxhill Road

Romford

RM4 1QH


Supporting documents

Privacy notice

Saint Francis Hospice's privacy notice (opens in a new tab)