Job responsibilities
Job
Title: IT Technician
Hours: 37.5 hours per week 8am to 8pm
(Monday to Sunday)
Contract: Permanent
Salary: £25,000 to
£30,000 per annum
Location: Harrow Health CIC Head
Office or other Harrow Health Locations
Reports
to: IT Manager
Accountable
to: Head of Corporate and Business
Support Services
About
Harrow Health CIC
Founded in
2007 by a group of Harrow GPs, Harrow Health CIC aims to deliver high-quality
clinical care within the community. The organisation has grown to provide a
wide range of services, including:
- ENT,
Dermatology, Gynaecology, and Gastroenterology under the Patient Choice Right
to Choose initiative
- Right to
Choose Adult ADHD Services
- Enhanced
Frailty Services
Our Vision:
To enhance patient experience through excellent clinical effectiveness,
delivered in a safe and supportive environment. We strive to develop
sustainable, gold-standard healthcare services in partnership with our
community.
Job Summary
Harrow
Health is seeking a motivated and process driven IT Technician to support the
delivery of high-quality digital infrastructure and IT support services across
its network of practices and partner sites.
The
successful candidate will be responsible for providing first-line technical
support, managing system configurations, assisting in the rollout of digital
projects, and ensuring the effective setup and maintenance of IT systems and
equipment. This role is integral to maintaining continuity of care through
dependable digital services, especially in the dynamic environment of primary healthcare.
Key Responsibilities
- EMIS Web / EPS Configuration: Responsible
for setting up and managing user access to EMIS Web and Electronic
Prescription Services (EPS), ensuring clinicians and administrative staff
have the appropriate roles, permissions, and configurations tailored to
their duties.
- System One Interoperability
Management: Support interoperability between EMIS Web and
System One, ensuring accurate and secure exchange of patient data and
facilitating cross-system communication across care providers.
- Accurx Account Configuration: Configure and
manage user access for Accurx, including batch onboarding, security
permissions, and group messaging settings to ensure effective
communication between patients and clinical teams.
- NHS Mail / Email Setup: Set up and
manage NHSmail accounts, distribution lists, and associated Outlook
configurations, ensuring secure and compliant communication systems.
- First-Line IT Support: Provide prompt
and professional first-line support for IT incidents and service requests,
aiming for first-time resolution or timely escalation to senior IT staff
or external vendors.
- Remote Licensing: Issue,
configure, and maintain remote access licenses, such as VPN or RDS access,
enabling secure work-from-home or multi-site access as required by staff
and contractors.
- Telephony Administration: Make
configuration changes to the telephony systems, such as call routing or
voicemail setups, in accordance with approved governance processes and
operational needs.
- Asset Management: Maintain
accurate inventory records of IT assets, including laptops, phones, smart
card readers, and peripheral devices; responsible for issuing, tracking,
and replacing equipment as needed.
- Project Assistance: Assist with
the implementation and delivery of IT and digital transformation projects,
such as new system rollouts, upgrades, or integrations across practices
and partner sites.
- Remote Site Management: Monitor and
manage IT infrastructure across remote and partner locations, providing
onsite support as necessary and coordinating with external service
providers when issues arise.
- Staff Onboarding: Deliver IT
onboarding for new staff and contractors, including account provisioning,
hardware allocation, VPN setup, and user orientation on systems and
security policies.
- Credential & Access Management: Oversee the
creation, maintenance, and deletion of user credentials across all
systems, ensuring timely updates to reflect staff role changes or
departures.
- NHS Smart Card Support: Configure and
issue NHS Smart Cards, maintain user roles via the Care Identity Service,
and provide troubleshooting support related to smart card access.
- General IT Support: Deliver
day-to-day IT support services across all Harrow Health locations,
resolving hardware/software issues and maintaining service uptime.
- Facilities and Remote Support
Escalation: Respond to or escalate premises-based or remote
connectivity issues to relevant teams, maintaining clear communication
with stakeholders to resolve service-impacting problems.
Digital Health Integration
As an IT Technician
at Harrow Health, you will play a pivotal role in supporting digital
transformation within primary care. You will be actively involved in
maintaining system interoperability, supporting virtual consultations, and
integrating innovative digital tools that enhance patient access and
operational efficiency. Your technical expertise will enable clinicians and
staff to deliver modern, data-driven healthcare.
Remote and Site-Based Working
This role involves a
combination of remote support and on-site service delivery. You will be
expected to travel between Harrow Health sites to provide hands-on support,
attend project meetings, and assist with the deployment and maintenance of
local IT systems. Flexibility and a proactive approach are key, as you will
often need to adapt to the varying technical needs of different locations.
Stakeholder Collaboration
You will collaborate
closely with clinical and administrative staff, NHS Digital, system providers
(e.g., EMIS, Accurx), and third-party IT vendors. Effective communication and a
service-oriented mindset are essential to build trust and ensure timely support.
You will also work alongside project teams to deliver on digital transformation
initiatives, providing technical input and support.
Training and Development
Harrow Health is
committed to investing in the development of its IT staff. As part of this
role, you will receive ongoing training on NHS systems, cybersecurity best
practices, and new technologies relevant to primary care. Opportunities for
role progression and professional certification may be available based on
performance and organizational needs.
Additional
Responsibilities
Work independently
and manage own workload and schedule.
Assist with
internal and external reporting on governance and compliance.
Ensure that
all activities comply with safeguarding, confidentiality, and duty of candour
regulations.
Comply with
Harrow Healths policies on Equal Opportunities, Health & Safety, and
Smoking.
Professional
Standards
Promote high
standards of patient care, supported by clinical research and audits.
Adhere to
professional codes of conduct relevant to role (e.g. NMC, GMC, HCPC).
Maintain
confidentiality in accordance with the Data Protection Act and internal ISMS
policies.
Disclose any
private interests that may conflict with Harrow Health responsibilities.
A Standard
Disclosure & Barring Service (DBS) check is mandatory for this position.
Appraisal &
Development
Harrow Health operates a
system of individual performance review/appraisal for the purpose of agreeing
performance objectives and discussing development needs in line with
requirements of service need in the operational plan.
Equal
Opportunities
Promote and
uphold the principles of Harrow Healths Equal Opportunities Policy throughout
all work.
Health &
Safety
Take
reasonable care of their own and others health and safety.
Cooperate
with Harrow Health to meet legal health and safety obligations.
Report all
accidents and incidents promptly.
Declaration
This job
description reflects the core duties and responsibilities of the role. It is
subject to review and may be amended in consultation with the postholder to
reflect service needs.
