Job summary
Harrow Health is seeking an experienced and proactive IT Systems Manager to lead the
development, implementation, and operational support of digital systems across our network of
healthcare practices.
This critical role ensures that IT infrastructure and digital tools operate
securely, efficiently, and in alignment with clinical and business needs.
The IT Systems Manager will oversee the maintenance and performance of multiple clinical and
corporate systems, drive system integration projects, ensure compliance with NHS digital
standards, and deliver high-quality support services to end-users.
The role will also lead and
mentor a small team, supporting data-driven service delivery through high-quality reporting and
analytics.
Main duties of the job
System Administration & Technical Oversight
Maintain and optimise the performance of core systems including:
EMIS Web / EPS
SystmOne (TPP)
AccuRx
e-RS, PACS, ICE
Microsoft 365 & SharePoint
Envisage, Heidi AI, and smart card access
Ensure system configurations and user access controls are up to date and auditable.
Manage relationships with system vendors, hosting providers, and telephony suppliers.
Team Leadership & Support
Lead, develop, and support a team of IT Technicians and Business Analysts.
Oversee IT support functions ensuring efficient resolution of service tickets and proactive
maintenance.
Build capacity in reporting and analytics through effective team collaboration.
Data Management & Reporting
Oversee production of high-quality performance reports, dashboards, and data extracts for
Business and quality performance (external)
Operational and KPI reporting (internal)
NHS returns (SUS, MHMDS, ePACT)
Collaborating with service leads to ensure data is used effectively for continuous
improvement.
Governance, Security, and Compliance
Ensure compliance with NHS Digital, Data Security & Protection Toolkit, and IG requirements.
Manage data integrity, system backups, disaster recovery planning, and cyber security
measures.
Conduct regular audits and system health checks
About us
About Harrow Health CIC
Founded in 2007 by a group of Harrow GPs, Harrow Health CIC aims to deliver high-quality
clinical care within the community. The organisation has grown to provide a wide range of
services, including:
- ENT, Dermatology, Gynaecology, and Gastroenterology under the Patient Choice Right to
Choose initiative
- Right to Choose Adult ADHD Services
- Enhanced Frailty Services
Our Vision: To enhance patient experience through excellent clinical effectiveness, delivered in a
safe and supportive environment. We strive to develop sustainable, gold-standard healthcare
services in partnership with our community
Job description
Job responsibilities
Job Summary
Harrow Health is seeking an experienced and proactive IT Systems Manager to lead the
development, implementation, and operational support of digital systems across our network of
healthcare practices. This critical role ensures that IT infrastructure and digital tools operate
securely, efficiently, and in alignment with clinical and business needs.
The IT Systems Manager will oversee the maintenance and performance of multiple clinical systems and ensure compliance with NHS digital
standards, and deliver high-quality support services to end-users.
The role will also lead and
mentor a small team, supporting data-driven service delivery through high-quality reporting and
analytics.
2
Key Responsibilities
Strategic IT Management
Lead the planning and implementation of IT systems and infrastructure to support clinical
and operational effectiveness.
Oversee digital transformation initiatives, ensuring systems are scalable, secure, and futureready.
Develop and enforce IT policies, protocols, and service-level standards across the
organisation.
System Administration & Technical Oversight
Maintain and optimise the performance of core systems including:
EMIS Web, EPS
SystmOne TPP, AccuRx
e-RS, PACS, ICE
Microsoft 365 & SharePoint
Envisage, Heidi AI, and smart card access
Ensure system configurations and user access controls are up to date and auditable.
Manage relationships with system vendors, hosting providers, and telephony suppliers.
Team Leadership & Support
Lead, develop, and support a team of IT Technicians and Business Analysts.
Oversee IT support functions ensuring efficient resolution of service tickets and proactive
maintenance.
Build capacity in reporting and analytics through effective team collaboration.
Data Management and Reporting
Oversee production of high-quality performance reports, dashboards, and data extracts for:
Business and quality performance (external)
Operational and KPI reporting (internal)
NHS returns (SUS, MHMDS, ePACT)
Collaborating with service leads to ensure data is used effectively for continuous
improvement.
Governance, Security, and Compliance
Ensure compliance with NHS Digital, Data Security & Protection Toolkit, and IG requirements.
Manage data integrity, system backups, disaster recovery planning, and cyber security
measures.
Conduct regular audits and system health checks.
Additional Responsibilities
Work independently and manage own workload and schedule.
Assist with internal and external reporting on governance and compliance.
Ensure that all activities comply with safeguarding, confidentiality, and duty of candour
regulations.
Comply with Harrow Healths policies on Equal Opportunities, Health & Safety, and No
Smoking Policy.
JD IT Systems Manager v.1Version 21.05.25
Professional Standards
Promote high standards of patient care, supported by clinical research and audits.
Adhere to professional codes of conduct relevant to role (e.g. NMC, GMC, HCPC).
Maintain confidentiality in accordance with the Data Protection Act and internal ISMS
policies.
Disclose any private interests that may conflict with Harrow Health responsibilities.
A Standard Disclosure & Barring Service (DBS) check is mandatory for this position.
Appraisal & Development
Harrow Health operates a system of individual performance review/appraisal for the purpose
of agreeing performance objectives and discussing development needs in line with
requirements of service need in the operational plan.
Equal Opportunities
Promote and uphold the principles of Harrow Healths Equal Opportunities Policy throughout
all work.
Health & Safety
Take reasonable care of their own and others health and safety.
Cooperate with Harrow Health to meet legal health and safety obligations.
Report all accidents and incidents promptly.
Declaration
This job description reflects the core duties and responsibilities of the role. It is subject to review
and may be amended in consultation with the postholder to reflect service need
Job description
Job responsibilities
Job Summary
Harrow Health is seeking an experienced and proactive IT Systems Manager to lead the
development, implementation, and operational support of digital systems across our network of
healthcare practices. This critical role ensures that IT infrastructure and digital tools operate
securely, efficiently, and in alignment with clinical and business needs.
The IT Systems Manager will oversee the maintenance and performance of multiple clinical systems and ensure compliance with NHS digital
standards, and deliver high-quality support services to end-users.
The role will also lead and
mentor a small team, supporting data-driven service delivery through high-quality reporting and
analytics.
2
Key Responsibilities
Strategic IT Management
Lead the planning and implementation of IT systems and infrastructure to support clinical
and operational effectiveness.
Oversee digital transformation initiatives, ensuring systems are scalable, secure, and futureready.
Develop and enforce IT policies, protocols, and service-level standards across the
organisation.
System Administration & Technical Oversight
Maintain and optimise the performance of core systems including:
EMIS Web, EPS
SystmOne TPP, AccuRx
e-RS, PACS, ICE
Microsoft 365 & SharePoint
Envisage, Heidi AI, and smart card access
Ensure system configurations and user access controls are up to date and auditable.
Manage relationships with system vendors, hosting providers, and telephony suppliers.
Team Leadership & Support
Lead, develop, and support a team of IT Technicians and Business Analysts.
Oversee IT support functions ensuring efficient resolution of service tickets and proactive
maintenance.
Build capacity in reporting and analytics through effective team collaboration.
Data Management and Reporting
Oversee production of high-quality performance reports, dashboards, and data extracts for:
Business and quality performance (external)
Operational and KPI reporting (internal)
NHS returns (SUS, MHMDS, ePACT)
Collaborating with service leads to ensure data is used effectively for continuous
improvement.
Governance, Security, and Compliance
Ensure compliance with NHS Digital, Data Security & Protection Toolkit, and IG requirements.
Manage data integrity, system backups, disaster recovery planning, and cyber security
measures.
Conduct regular audits and system health checks.
Additional Responsibilities
Work independently and manage own workload and schedule.
Assist with internal and external reporting on governance and compliance.
Ensure that all activities comply with safeguarding, confidentiality, and duty of candour
regulations.
Comply with Harrow Healths policies on Equal Opportunities, Health & Safety, and No
Smoking Policy.
JD IT Systems Manager v.1Version 21.05.25
Professional Standards
Promote high standards of patient care, supported by clinical research and audits.
Adhere to professional codes of conduct relevant to role (e.g. NMC, GMC, HCPC).
Maintain confidentiality in accordance with the Data Protection Act and internal ISMS
policies.
Disclose any private interests that may conflict with Harrow Health responsibilities.
A Standard Disclosure & Barring Service (DBS) check is mandatory for this position.
Appraisal & Development
Harrow Health operates a system of individual performance review/appraisal for the purpose
of agreeing performance objectives and discussing development needs in line with
requirements of service need in the operational plan.
Equal Opportunities
Promote and uphold the principles of Harrow Healths Equal Opportunities Policy throughout
all work.
Health & Safety
Take reasonable care of their own and others health and safety.
Cooperate with Harrow Health to meet legal health and safety obligations.
Report all accidents and incidents promptly.
Declaration
This job description reflects the core duties and responsibilities of the role. It is subject to review
and may be amended in consultation with the postholder to reflect service need
Person Specification
Qualifications
Essential
- Degree or equivalent in IT, Computer Science, or related field.
Desirable
- ITIL, PRINCE2, or NHS Digital certifications
Communication
Essential
- Strong interpersonal skills with ability to communicate technical information to non technical users
Desirable
- Stakeholder engagement at senior management or board level
Reporting and Analytics
Essential
- Skilled in business intelligence, dashboard creation, and KPI reporting
Desirable
- Experience using Power BI or equivalent tools
Experience
Essential
- Minimum 3 years in IT management or senior technical role;
- Experience in healthcare IT systems
Desirable
- Experience in NHS/primary care settings
Technical Skills
Essential
- Strong working knowledge of EMIS Web, SystmOne, MS 365, SharePoint; Ability to manage integrations and APIs
Desirable
- Knowledge of AI tools (e.g., Blue Prism), data warehousing
Leadership
Essential
- Proven experience leading IT teams or managing cross functional projects.
Desirable
- Mentorship or training delivery experience
Compliance
Essential
- Familiarity with information governance, GDPR, and cyber security best practices
Desirable
- Experience preparing for DSPT or similar audits
Person Specification
Qualifications
Essential
- Degree or equivalent in IT, Computer Science, or related field.
Desirable
- ITIL, PRINCE2, or NHS Digital certifications
Communication
Essential
- Strong interpersonal skills with ability to communicate technical information to non technical users
Desirable
- Stakeholder engagement at senior management or board level
Reporting and Analytics
Essential
- Skilled in business intelligence, dashboard creation, and KPI reporting
Desirable
- Experience using Power BI or equivalent tools
Experience
Essential
- Minimum 3 years in IT management or senior technical role;
- Experience in healthcare IT systems
Desirable
- Experience in NHS/primary care settings
Technical Skills
Essential
- Strong working knowledge of EMIS Web, SystmOne, MS 365, SharePoint; Ability to manage integrations and APIs
Desirable
- Knowledge of AI tools (e.g., Blue Prism), data warehousing
Leadership
Essential
- Proven experience leading IT teams or managing cross functional projects.
Desirable
- Mentorship or training delivery experience
Compliance
Essential
- Familiarity with information governance, GDPR, and cyber security best practices
Desirable
- Experience preparing for DSPT or similar audits
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
