Job summary
Harrow Health is seeking a motivated and process driven IT Technician to support the delivery of
high-quality digital infrastructure and IT support services across its network of practices and
partner sites.
The successful candidate will be responsible for providing first-line technical support, managing
system configurations, assisting in the rollout of digital projects, and ensuring the effective setup
and maintenance of IT systems and equipment. This role is integral to maintaining continuity of
care through dependable digital services, especially in the dynamic environment of primary
healthcare.
Main duties of the job
Digital Health Integration
As an IT Technician at Harrow Health, you will support digital transformation within primary care, ensuring system interoperability, enabling virtual consultations, and integrating innovative digital tools. Your technical expertise will empower clinicians and staff to deliver efficient, data-driven healthcare services.
Remote and Site-Based WorkingThis hybrid role includes both remote support and on-site visits across Harrow Health locations. Youll provide hands-on technical support, assist with local system deployments, and attend project meetings. A flexible, proactive mindset is essential to adapt to the diverse technical needs across sites.
Stakeholder CollaborationYou will work closely with clinical and administrative teams, NHS Digital, system providers (such as EMIS and Accurx), and third-party IT vendors. Strong communication and a service-oriented approach are vital to build trust and ensure timely technical support. Youll also contribute to project teams, offering technical input to digital transformation initiatives.
Training and Development
Harrow Health supports continuous development of its IT staff. Youll receive ongoing training in NHS systems, cybersecurity, and emerging technologies in primary care. Role progression and opportunities for professional certifications are available based on performance and organizational priorities.
About us
About Harrow Health CIC
Founded in 2007 by a group of Harrow GPs, Harrow Health CIC aims to deliver high-quality
clinical care within the community. The organisation has grown to provide a wide range of
services, including:
- ENT, Dermatology, Gynaecology, and Gastroenterology under the Patient Choice Right to
Choose initiative
- Right to Choose Adult ADHD Services
- Enhanced Frailty Services
Our Vision: To enhance patient experience through excellent clinical effectiveness, delivered in a
safe and supportive environment. We strive to develop sustainable, gold-standard healthcare
services in partnership with our community.
Job description
Job responsibilities
Key Responsibilities
-
EMIS Web / EPS Configuration:
Responsible for setting up and managing user access to EMIS Web and Electronic Prescription Services (EPS), ensuring clinicians and administrative staff have the appropriate roles, permissions, and configurations tailored to their duties.
-
System One Interoperability Management:
Support interoperability between EMIS Web and System One, ensuring accurate and secure exchange of patient data and facilitating cross-system communication across care providers.
-
Accurx Account Configuration:
Configure and manage user access for Accurx, including batch onboarding, security permissions, and group messaging settings to ensure effective communication between patients and clinical teams.
-
NHS Mail / Email Setup:
Set up and manage NHSmail accounts, distribution lists, and associated Outlook configurations, ensuring secure and compliant communication systems.
-
First-Line IT Support:
Provide prompt and professional first-line support for IT incidents and service requests, aiming for first-time resolution or timely escalation to senior IT staff or external vendors.
-
Remote Licensing:
Issue, configure, and maintain remote access licenses, such as VPN or RDS access, enabling secure work-from-home or multi-site access as required by staff and contractors.
-
Telephony Administration:
Make configuration changes to the telephony systems, such as call routing or voicemail setups, in accordance with approved governance processes and operational needs.
-
Asset Management:
Maintain accurate inventory records of IT assets, including laptops, phones, smart card readers, and peripheral devices; responsible for issuing, tracking, and replacing equipment as needed.
-
Project Assistance:
Assist with the implementation and delivery of IT and digital transformation projects, such as new system rollouts, upgrades, or integrations across practices and partner sites.
-
Remote Site Management:
Monitor and manage IT infrastructure across remote and partner locations, providing onsite support as necessary and coordinating with external service providers when issues arise.
-
Staff Onboarding:
Deliver IT onboarding for new staff and contractors, including account provisioning, hardware allocation, VPN setup, and user orientation on systems and security policies.
-
Credential & Access Management:
Oversee the creation, maintenance, and deletion of user credentials across all systems, ensuring timely updates to reflect staff role changes or departures.
-
NHS Smart Card Support:
Configure and issue NHS Smart Cards, maintain user roles via the Care Identity Service, and provide troubleshooting support related to smart card access.
-
General IT Support:
Deliver day-to-day IT support services across all Harrow Health locations, resolving hardware/software issues and maintaining service uptime.
-
Facilities and Remote Support Escalation:
Respond to or escalate premises-based or remote connectivity issues to relevant teams, maintaining clear communication with stakeholders to resolve service-impacting problems.
Job description
Job responsibilities
Key Responsibilities
-
EMIS Web / EPS Configuration:
Responsible for setting up and managing user access to EMIS Web and Electronic Prescription Services (EPS), ensuring clinicians and administrative staff have the appropriate roles, permissions, and configurations tailored to their duties.
-
System One Interoperability Management:
Support interoperability between EMIS Web and System One, ensuring accurate and secure exchange of patient data and facilitating cross-system communication across care providers.
-
Accurx Account Configuration:
Configure and manage user access for Accurx, including batch onboarding, security permissions, and group messaging settings to ensure effective communication between patients and clinical teams.
-
NHS Mail / Email Setup:
Set up and manage NHSmail accounts, distribution lists, and associated Outlook configurations, ensuring secure and compliant communication systems.
-
First-Line IT Support:
Provide prompt and professional first-line support for IT incidents and service requests, aiming for first-time resolution or timely escalation to senior IT staff or external vendors.
-
Remote Licensing:
Issue, configure, and maintain remote access licenses, such as VPN or RDS access, enabling secure work-from-home or multi-site access as required by staff and contractors.
-
Telephony Administration:
Make configuration changes to the telephony systems, such as call routing or voicemail setups, in accordance with approved governance processes and operational needs.
-
Asset Management:
Maintain accurate inventory records of IT assets, including laptops, phones, smart card readers, and peripheral devices; responsible for issuing, tracking, and replacing equipment as needed.
-
Project Assistance:
Assist with the implementation and delivery of IT and digital transformation projects, such as new system rollouts, upgrades, or integrations across practices and partner sites.
-
Remote Site Management:
Monitor and manage IT infrastructure across remote and partner locations, providing onsite support as necessary and coordinating with external service providers when issues arise.
-
Staff Onboarding:
Deliver IT onboarding for new staff and contractors, including account provisioning, hardware allocation, VPN setup, and user orientation on systems and security policies.
-
Credential & Access Management:
Oversee the creation, maintenance, and deletion of user credentials across all systems, ensuring timely updates to reflect staff role changes or departures.
-
NHS Smart Card Support:
Configure and issue NHS Smart Cards, maintain user roles via the Care Identity Service, and provide troubleshooting support related to smart card access.
-
General IT Support:
Deliver day-to-day IT support services across all Harrow Health locations, resolving hardware/software issues and maintaining service uptime.
-
Facilities and Remote Support Escalation:
Respond to or escalate premises-based or remote connectivity issues to relevant teams, maintaining clear communication with stakeholders to resolve service-impacting problems.
Person Specification
Qualifications
Essential
- Level 3 IT qualification (e.g., BTEC, NVQ, or
- equivalent experience)
- Evidence of continuous professional
- development in IT or digital systems
Desirable
- Microsoft certifications (e.g., MTA, MCSA, or
- Microsoft 365 Fundamentals)
- NHS Smartcard Agent/RA training
- EMIS Web or SystemOne certified training
Experience
Essential
- Experience providing first-line IT support in a
- professional setting
- Experience supporting users both onsite and
- remotely
- Practical experience configuring and
- supporting Microsoft Windows, Office 365, and
- Outlook
- Experience with hardware troubleshooting and
- asset management
Desirable
- Previous experience in a healthcare or NHS
- environment
- Experience with remote desktop solutions (e.g.,
- VPN, RDP)
- Involvement in digital transformation or IT
- projects
- Experience with EMIS Web, SystemOne,
- Accurx, or NHSmail systems
Skills and Abilities
Essential
- Strong problem-solving and diagnostic skills
- Excellent communication and interpersonal
- skills
- Ability to prioritise workload and respond to
- changing demands
- Confident in explaining technical issues to non-technical users
- Able to work independently and as part of a
- multi-disciplinary team
Desirable
- Ability to create user guides and technical
- documentation
- Familiarity with ticketing systems and ITIL
- principles
Knowledge
Essential
- Understanding of basic networking, user
- access control, and IT security principles
- Knowledge of IT hardware, peripherals, and
- system maintenance
- Awareness of GDPR and its impact on IT
- systems and data management
Desirable
- Familiarity with NHS Digital standards and IG (Information Governance) Knowledge of NHS Smartcard systems and RA processes Knowledge of clinical system interoperability (e.g., EMIS <> SystemOne)
Person Specification
Qualifications
Essential
- Level 3 IT qualification (e.g., BTEC, NVQ, or
- equivalent experience)
- Evidence of continuous professional
- development in IT or digital systems
Desirable
- Microsoft certifications (e.g., MTA, MCSA, or
- Microsoft 365 Fundamentals)
- NHS Smartcard Agent/RA training
- EMIS Web or SystemOne certified training
Experience
Essential
- Experience providing first-line IT support in a
- professional setting
- Experience supporting users both onsite and
- remotely
- Practical experience configuring and
- supporting Microsoft Windows, Office 365, and
- Outlook
- Experience with hardware troubleshooting and
- asset management
Desirable
- Previous experience in a healthcare or NHS
- environment
- Experience with remote desktop solutions (e.g.,
- VPN, RDP)
- Involvement in digital transformation or IT
- projects
- Experience with EMIS Web, SystemOne,
- Accurx, or NHSmail systems
Skills and Abilities
Essential
- Strong problem-solving and diagnostic skills
- Excellent communication and interpersonal
- skills
- Ability to prioritise workload and respond to
- changing demands
- Confident in explaining technical issues to non-technical users
- Able to work independently and as part of a
- multi-disciplinary team
Desirable
- Ability to create user guides and technical
- documentation
- Familiarity with ticketing systems and ITIL
- principles
Knowledge
Essential
- Understanding of basic networking, user
- access control, and IT security principles
- Knowledge of IT hardware, peripherals, and
- system maintenance
- Awareness of GDPR and its impact on IT
- systems and data management
Desirable
- Familiarity with NHS Digital standards and IG (Information Governance) Knowledge of NHS Smartcard systems and RA processes Knowledge of clinical system interoperability (e.g., EMIS <> SystemOne)
