Job summary
We require a flexible part-time Clinic Receptionist preferably with experience in the NHS and/or GP practice to join our progressive dynamic technology driven expanding and modern diagnostic centre.
Shift Pattern:
- Wednesday: 07:30 - 13:30
- Thursday: 13:30 - 20:00 (including 30-minute unpaid break)
- Saturday: 7:30 - 11:30
The successful applicant will need to be flexible in their approach to cover team absences where necessary.
Important Advisory for Current and Prospective Employees
At Harrow Health CIC, we strive to maintain a positive and professional working relationship with all employees. Therefore, it is in the best interests of both the employee and our clinical team that, in the event a medical referral is required from your GP during your employment, an alternative healthcare provider, where feasible, should be chosen instead of Harrow Health CIC. This practice helps to avoid any potential conflicts of interest.
For further information or clarification, please contact the HR department.
Please note this job post can be closed earlier.
Main duties of the job
Receive, assist,
and direct patients and health care professionals in a courteous, efficient,
and effective way.
Make adequate
notes to pass on accurate messages.
Confirm the
identity of all patients by asking for name, DOB, full postal address and
confirm telephone number.
Ensure all
visitors sign in via the self-registration portal or in the visitors book. (Health
and safety requirement)
Update EMIS
clinical system if there are any changes identified.
Always remain
professional. No personal mobile phones are to be used or visible.
Prepare a
clinical list for the day and provide a visitors pass for all clinicians.
Ensure all
clinics are prepared for the next day before the end of the shift.
Prepare the days
clinics the evening before
Check the Daily, Weekly
and Monthly Cleaning lists to ensure the cleaning schedules are up to date and
line with CQC requirements.
Direct patients
appropriately to ensure Harrow Health no smoking policy is maintained.
Advise patients
that there is limited patient parking on site on a first come first serve basis
and manage the park up bays.
Ensure all
clinicians are offered tea or coffee and made to feel comfortable with and all
PPE required for their clinics are available and fully stocked in each
consultation room.
About us
Harrow Health CIC is a
community interest company that was established in 2007 by a group of Harrow
GPs, whose sole aim was to ensure patients receive a high-quality clinical care
service within the community.
Over the years, Harrow
Health has expanded. We now provide many clinical services.
Community Services
which is a GP referral-based service to a consultant or specialist doctor in
the community at a reduced waiting time, and our Enhanced Frailty Team, part of
the Whole Systems Integrated Care Service specialised in providing home based
care to our most vulnerable patients in Harrow. We are commissioned as the right to choose provider for Adult ADHD services.
Harrow Health provides
quality patient care. We enhance patient
experience by providing excellent clinical services in a safe environment.
Harrow health works in partnership with a wide range of system partners to help
develop a sustainable future for the local health community.
Job description
Job responsibilities
Receive, assist, and direct patients and health care professionals in a courteous, efficient, and effective way.
Make adequate notes to pass on accurate messages.
Confirm the identity of all patients by asking for name, DOB, full postal address and confirm telephone number.
Ensure all visitors sign in via the self-registration portal or in the visitors book. (Health and safety requirement)
Update EMIS clinical system if there are any changes identified.
Always remain professional. No personal mobile phones are to be used or visible.
Prepare a clinical list for the day and provide a visitors pass for all clinicians.
Ensure all clinics are prepared for the next day before the end of the 2pm to 8pm shift.
Prepare the days clinics the evening before.
Check the Daily, Weekly and Monthly Cleaning lists to ensure the cleaning schedules are up to date and line with CQC requirements.
Direct patients appropriately to ensure HH no smoking policy is maintained.
Advise patients that there is limited patient parking on site on a first come first serve basis and manage the park up bays.
Ensure all clinicians are offered tea or coffee and made to feel comfortable with and all PPE required for their clinics are available and fully stocked in each consultation room.
Keep the reception area tidy and always lock the computer screen when leaving your desk, even for a moment.
Ensure all key room items are available at the end of the day and complete your handover sheet.
Ensure they retrieve and sign in clinicians equipment at the end of their shift. (BP monitor, thermometer, stethoscope, and other Harrow Health property.)
Wipe down desk and couches and equipment between clinics and at the end of the day.
Wipe down patient chairs in the waiting area and rooms periodically throughout the day.
Ensure printers are stocked with paper.
Keep prescription pads locked securely.
Ensure no patient identifiable data is left on printers or rooms. Please use the available confidential waste bin.
Report any accidents and incidents in the appropriate book left at Reception.
Notify your line manager of any accidents or incidents.
Check the clinical stock levels are sufficient and prepare an order when stocks are close to running low.
Liaise with the cleaners to ensure clinical and non-clinical waste is removed according to the schedule.
Tackle spillages using the spillage kits.
Be ready to report to the Head of Corporate and Business Support if the cleaners have not kept to the require cleaning schedule.
Report any issues or faults to Head of Corporate and Business Support.
Check the suggestion boxes daily and share the contents with the Head of HR and Governance/Patient Services team.
Please use the intercom and video entry prior to letting staff or patients into the main gate.
Attend routine team updates and briefings as required.
Complete mandatory training and read all relevant mandatory policies.
Job description
Job responsibilities
Receive, assist, and direct patients and health care professionals in a courteous, efficient, and effective way.
Make adequate notes to pass on accurate messages.
Confirm the identity of all patients by asking for name, DOB, full postal address and confirm telephone number.
Ensure all visitors sign in via the self-registration portal or in the visitors book. (Health and safety requirement)
Update EMIS clinical system if there are any changes identified.
Always remain professional. No personal mobile phones are to be used or visible.
Prepare a clinical list for the day and provide a visitors pass for all clinicians.
Ensure all clinics are prepared for the next day before the end of the 2pm to 8pm shift.
Prepare the days clinics the evening before.
Check the Daily, Weekly and Monthly Cleaning lists to ensure the cleaning schedules are up to date and line with CQC requirements.
Direct patients appropriately to ensure HH no smoking policy is maintained.
Advise patients that there is limited patient parking on site on a first come first serve basis and manage the park up bays.
Ensure all clinicians are offered tea or coffee and made to feel comfortable with and all PPE required for their clinics are available and fully stocked in each consultation room.
Keep the reception area tidy and always lock the computer screen when leaving your desk, even for a moment.
Ensure all key room items are available at the end of the day and complete your handover sheet.
Ensure they retrieve and sign in clinicians equipment at the end of their shift. (BP monitor, thermometer, stethoscope, and other Harrow Health property.)
Wipe down desk and couches and equipment between clinics and at the end of the day.
Wipe down patient chairs in the waiting area and rooms periodically throughout the day.
Ensure printers are stocked with paper.
Keep prescription pads locked securely.
Ensure no patient identifiable data is left on printers or rooms. Please use the available confidential waste bin.
Report any accidents and incidents in the appropriate book left at Reception.
Notify your line manager of any accidents or incidents.
Check the clinical stock levels are sufficient and prepare an order when stocks are close to running low.
Liaise with the cleaners to ensure clinical and non-clinical waste is removed according to the schedule.
Tackle spillages using the spillage kits.
Be ready to report to the Head of Corporate and Business Support if the cleaners have not kept to the require cleaning schedule.
Report any issues or faults to Head of Corporate and Business Support.
Check the suggestion boxes daily and share the contents with the Head of HR and Governance/Patient Services team.
Please use the intercom and video entry prior to letting staff or patients into the main gate.
Attend routine team updates and briefings as required.
Complete mandatory training and read all relevant mandatory policies.
Person Specification
Qualifications
Essential
- GCSE or equivalent Maths and English Grade C and above.
Desirable
- Health and Safety Training.
- First Aid Training.
Experience
Essential
- Minimum 1 year Customer Service experience.
Desirable
- Experience using EMIS Clinical System.
- Experience of working as a Clinic or Medical Receptionist.
- Experience in scheduling and tracking patient appointments and maintaining supplies.
Interpersonal skills
Essential
- Good time management skills for maintaining clinic in pace with daily tasks.
- Conflict Management skills.
- Excellent communication, interpersonal and listening skills and a pleasant demeanour.
Desirable
- Ability to multitask to balance responsibilities between visitor needs, patient needs and Healthcare professional needs.
- Understanding patients rights and how to communicate.
IT knowledge and skills
Essential
- Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.
Desirable
- Understanding of healthcare terminology for relaying medical data.
- Data entry skills for using electronic medical record.
Person Specification
Qualifications
Essential
- GCSE or equivalent Maths and English Grade C and above.
Desirable
- Health and Safety Training.
- First Aid Training.
Experience
Essential
- Minimum 1 year Customer Service experience.
Desirable
- Experience using EMIS Clinical System.
- Experience of working as a Clinic or Medical Receptionist.
- Experience in scheduling and tracking patient appointments and maintaining supplies.
Interpersonal skills
Essential
- Good time management skills for maintaining clinic in pace with daily tasks.
- Conflict Management skills.
- Excellent communication, interpersonal and listening skills and a pleasant demeanour.
Desirable
- Ability to multitask to balance responsibilities between visitor needs, patient needs and Healthcare professional needs.
- Understanding patients rights and how to communicate.
IT knowledge and skills
Essential
- Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.
Desirable
- Understanding of healthcare terminology for relaying medical data.
- Data entry skills for using electronic medical record.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
