Job summary
We currently have 3 full-time vacancies for the position ofService
Administrator, the role outlines a multi-faceted position within the Community
Services Team. The candidate will play a crucial role in handling
administrative tasks and ensuring the smooth operation of community specialist
clinics across Harrow.
This role is ideal for individuals who are detail-oriented, organized,
and possess excellent interpersonal skills. Successful candidates will ensure
seamless service delivery, contribute to the efficient management of clinics,
and uphold high standards of patient care and confidentiality.
Main duties of the job
Managing day-to-day administrative tasks,
patient bookings, triage processes, and communication through phone,
email, and text.
About us
Harrow Health Community Interest Company (Harrow Health) began in 2007 by a group of Harrow GPs, whose sole aim was to ensure patients receive a high-quality clinical care service within the community. Over the years, Harrow Health has expanded. We now provide many clinical services, which include multiple Community based specialist Consultant led clinics and the Wholes systems Integrated Care Enhanced Frailty Service.
Our Vision is to provide high quality patient care, enhancing
patient experience by providing excellent clinical effectiveness in a safe
environment. Working in partnership to provide gold standard services and
develop a sustainable future for the local health community.
Job description
Job responsibilities
Key Responsibilities:
Administrative Operations:
- Oversee
the administration of various specialist clinics (e.g., Gynaecology,
Dermatology, Physiotherapy, ENT).
- Follow
company SOPs and policies to ensure efficient patient management.
- Data
entry and processing of referrals in clinical systems.
Patient Interaction:
- Manage
patient appointment bookings via phone, text, or email.
- Handle
clinic outcomes, scheduling follow-ups, and coordinating secondary care
referrals.
- Respond
to patient inquiries promptly, maintaining service inboxes within agreed
timelines.
- Address
and manage sensitive phone calls, escalating complex issues to service
managers as needed.
Clinic Preparation and Support:
- Prepare
and provide support for consultant-led clinics.
- Assist
with stock management and ordering clinical consumables.
- Work
across various clinic sites as required, including reception duties when
necessary.
Data and Reporting:
- Collect
and contribute to monthly reporting and invoicing data.
- Support
the service with activity audits and maintain adherence to KPIs.
Collaboration and Communication:
- Liaise
effectively with patients, clinicians, and external healthcare providers.
- Provide
outstanding customer service in interactions with all stakeholders.
- Offer
feedback to management to improve services and support team objectives.
Job description
Job responsibilities
Key Responsibilities:
Administrative Operations:
- Oversee
the administration of various specialist clinics (e.g., Gynaecology,
Dermatology, Physiotherapy, ENT).
- Follow
company SOPs and policies to ensure efficient patient management.
- Data
entry and processing of referrals in clinical systems.
Patient Interaction:
- Manage
patient appointment bookings via phone, text, or email.
- Handle
clinic outcomes, scheduling follow-ups, and coordinating secondary care
referrals.
- Respond
to patient inquiries promptly, maintaining service inboxes within agreed
timelines.
- Address
and manage sensitive phone calls, escalating complex issues to service
managers as needed.
Clinic Preparation and Support:
- Prepare
and provide support for consultant-led clinics.
- Assist
with stock management and ordering clinical consumables.
- Work
across various clinic sites as required, including reception duties when
necessary.
Data and Reporting:
- Collect
and contribute to monthly reporting and invoicing data.
- Support
the service with activity audits and maintain adherence to KPIs.
Collaboration and Communication:
- Liaise
effectively with patients, clinicians, and external healthcare providers.
- Provide
outstanding customer service in interactions with all stakeholders.
- Offer
feedback to management to improve services and support team objectives.
Person Specification
Experience
Essential
- Strong Customer Service Skills.
Desirable
- Knowledge of NHS Systems - EMIS Web, e-Referral System.
- Previous experience of a similar role.
Knowledge Other Factors
Essential
- Flexibility.
- Ability to work effectively in a team.
Desirable
- Previous experience working within an administrative function with a healthcare setting.
Skills
Essential
- Excellent Communication Skills both written & verbal.
- Polite telephone manner.
- Microsoft (Word, Excel) Literate.
- Excellent Attention to detail.
- The ability to remain calm under pressure.
Desirable
- NHS Services.
- Understanding of information governance and patient confidentiality
- Technical Proficiency: Familiarity with clinical systems such as E-Referral System and EMIS Web.
- Communication Skills: Ability to manage phone lines effectively and handle difficult conversations with empathy.
- Administrative Competence: Experience in processing patient data and maintaining strict data protection per GDPR guidelines.
- Flexibility: Willingness to work in various locations and adapt to changing business needs.
- Organizational Skills: Capable of managing multiple tasks, ensuring timelines are met, and assisting in general office duties.
- Proactive Attitude: Ability to support other team members and services as needed.
Qualifications
Essential
- Minimum GCSE Grade C in English and Math.
Desirable
- Health and Social Care Level 2.
Person Specification
Experience
Essential
- Strong Customer Service Skills.
Desirable
- Knowledge of NHS Systems - EMIS Web, e-Referral System.
- Previous experience of a similar role.
Knowledge Other Factors
Essential
- Flexibility.
- Ability to work effectively in a team.
Desirable
- Previous experience working within an administrative function with a healthcare setting.
Skills
Essential
- Excellent Communication Skills both written & verbal.
- Polite telephone manner.
- Microsoft (Word, Excel) Literate.
- Excellent Attention to detail.
- The ability to remain calm under pressure.
Desirable
- NHS Services.
- Understanding of information governance and patient confidentiality
- Technical Proficiency: Familiarity with clinical systems such as E-Referral System and EMIS Web.
- Communication Skills: Ability to manage phone lines effectively and handle difficult conversations with empathy.
- Administrative Competence: Experience in processing patient data and maintaining strict data protection per GDPR guidelines.
- Flexibility: Willingness to work in various locations and adapt to changing business needs.
- Organizational Skills: Capable of managing multiple tasks, ensuring timelines are met, and assisting in general office duties.
- Proactive Attitude: Ability to support other team members and services as needed.
Qualifications
Essential
- Minimum GCSE Grade C in English and Math.
Desirable
- Health and Social Care Level 2.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
