IT Manager

Job description

Job responsibilities

JOB DESCRIPTION

Job Title: IT Manager

Hours: 37.5 Monday to Friday between 8am and 8pm

Contract: Full time Permanent Position

Salary: £30000-£36000 per annum depending on experience

Location: Metro House 203 Pinner Road, Northwood, Middx HA6 1BX

Responsible and Accountable to: Head of Corporate and Business Support Services and IT Consultant

Harrow Health, Metro House, 203 Pinner Road, Northwood HA6 1BX and all affiliated sites where services are provided.

Harrow Health CIC

Harrow Health Community Interest Company was established in 2007 by a group of Harrow GPs, whose sole aim was to ensure patients receive a high-quality clinical care service within the community. Over the years, Harrow Health has expanded. We now provide many clinical services, which include Belmont GP access Centre, Community Services, and our Whole Systems Integrated Care Services.

Our Vision

To provide high quality patient care, enhancing patient experience by providing excellent clinical effectiveness in a safe environment. Working in partnership to provide gold standard services and develop a sustainable future for the local health community.

Job Summary

IT Support Manager ensures that all employees have the technology they need to get their job done, from a reliable laptop and VPN access for remote workers who can't be reached otherwise, to up-close coordination with other departments like HR or finance so data is secure.

Job Brief

We are looking for an IT Support Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs, and timelines. You will supervise the implementation and maintenance of our companys computing needs.

The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industrys best practice processes and will be responsible for implementing measures to counter any vulnerabilities in software programs used on a day-to-day basis, ensuring secure operation throughout every department.

Responsibilities

Manage information technology and computer systems.

Plan, organize, control, and evaluate IT and electronic data operations.

Installing and configuring computer hardware, software, systems, networks, printers, and scanners Monitoring and maintaining computer systems and

Design, develop, implement, and coordinate systems, policies, and procedures.

Ensure security of data, network access and backup systems

Act in alignment with user needs and system functionality to contribute to organizational policy.

Lead on problem management, identifying root cause, developing, and implementing remediation plans. Liaise with other ICT support teams and third-party contractors in the resolution of technical issues.

Estate management and support with Head of Corporate and Business Support Services.

Audit systems and assess their outcomes.

Preserve assets, information security and control structures.

Handle annual budget and ensure cost effectiveness.

Maintaining a register of when maintenance completed and schedule of due dates.

Ensure upkeep of the buildings and grounds to maintain at a high standard.

Liaise with the cleaning and maintenance contractors on behalf of the organisation.

Liaise with utility companies and suppliers to ensure competitive pricing and best value for money.

Ensure Health and Safety compliance across the company including PAT and Other Electrical Testing, Risk Assessments, Audits, Fire Assessments and checks with Landlord.

Asset Management including maintain the Asset Register in accordance with Head of Finance, ensure appropriate and timely maintenance of equipment's and maintain a record, responsible for Pricing and Ordering of new equipment and organising safe disposal of unwanted equipments.

Maintaining all systems on-site and remotely. They work closely with and train Systems & Database Administrators. Additional day-to-day colleagues can range from Engineers, Operators, Security Practitioners, Product Managers, and others throughout the company.

Requirements and skills

Proven working experience as an IT support technician or relevant experience.

Excellent knowledge of technical management, information analysis and of computer hardware/software systems

• Project management and monitoring actual plan against progress.

Expertise in data centre management and data governance

Hands-on experience with computer networks, network administration and network installation

BS in Computer Science, MIS, or similar field.

Budget management and adherence to strict deadlines

Excellent time management and prioritisation of tasks

Strong interpersonal & technical skills.

• IT & Communications systems, including telephone systems, telephone recording systems, photocopier, and web-based systems to ensure they are maintained and functioning optimally, and all messages are current.
• Ensure completion of the DSP Toolkit in a timely fashion for the l. T sections.
• NHS mail act as administrator to set up new users, manage distribution lists, etc.
• SMART card set up and maintenance for staff.
• Issue Harrow Health ID card to new or existing staff
• Configure everything required on new starter form when received by HR for new joiners.
• Log all calls and tasks on the call logging package, update, and track call progress through to resolution.

Person Specification

Qualifications

Essential

• Essential
• HND Level and above and Strong IT skills
• Minimum GCSE English and Math
• Excellent communication skills both written and oral
• Windows 11 and M365 applications
• Word press
• Evidence of continuous development and acquisition of new skills and knowledge
• IT Support Level 1 and 2
• Experience of NHS and Healthcare applications such as EMIS, HSCN ACCURX, DOCMAIL
• Problem solving and analytical skills
• The ability to work within strict procedures and protocols but with flair and imagination to identify and recommend improvements
• Experience of Completing DSP Toolkit and ISO 9001 and 14001
• Ability to work under pressure

Desirable

• Desirable
• BSC Computer Science

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harrow Health GP Federation

Address

Metro House, Ground Floor

203 Pinner Road

Northwood

HA6 1BX

Employer's website

https://harrowhealth.online/about-harrow-health/ (Opens in a new tab)