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Sue Ryder

Healthcare Experience Manager

The closing date is 21 May 2025

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Job summary

Healthcare Experience Manager

Homebased with national travel required

22.5 hours

£40,000 per annum pro rata

Be the Voice for Those We Care For. Drive Change. Inspire Connection.

Are you a compassionate healthcare professional with a passion for elevating patient experiences?

Do you believe in the power of listening, learning, co-production, and continuous improvement?

If so, Sue Ryder invites you to make a meaningful impact as our new Healthcare Experience Manager.

In this influential role, youll champion service user involvement across our care servicesleading initiatives that empower patients and families to shape the care they receive. Youll translate feedback and data into action, lead quality improvement programmes, and embed a culture of collaboration and elevate the service users voice throughout our organisation.

Main duties of the job

What you'll do:

  • Act as an expert advisor on service user experience and clinical co-production.
  • Lead quality improvement initiatives driven by patient feedback and experience data.
  • Empower teams across Sue Ryder to engage in meaningful patient participation.
  • Communicate insights and drive organisation-wide changes that matter.
  • Support frontline teams in resolving complaints and enhancing care delivery.
  • Work with our education team to deliver impactful complaints training to our local teams

About us

What you'll bring:

  • Registered Nurse or Allied Health Professional with post-registration qualification.
  • Experience in delivering impactful quality improvement projects.
  • Deep understanding of healthcare engagement, co-production, and data analysis.
  • Strong communication skills and a collaborative spirit.
  • A passion for person-centred care and lived-experience-led service design.
  • Experience of delivering training and education to teams

Details

Date posted

07 May 2025

Pay scheme

Other

Salary

£40,000 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

B0475-SD503753MAY25

Job locations

Kings House

Kings Street

Sudbury

Suffolk

CO10 2ED


Job description

Job responsibilities

Benefits

  • Company pension scheme
  • Continuation of NHS pension (T&Cs apply)
  • 27 days holiday - rising to 33 with length of service plus bank holidays
  • NHS annual leave honoured (T&Cs apply)
  • Enhanced maternity and paternity pay
  • Enhanced sick pay Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
  • Staff discount on new goods online at shop.sueryder.org Structured induction programme and learning and development opportunities.

For more of our employee benefits please visit our website.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.

We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Why Sue Ryder?

At Sue Ryder, we believe that everyone should have access to compassionate care when it matters most. Youll be joining a values-led organisation that is Supportive, Connected, and Impactfulone that celebrates difference, nurtures talent, and encourages innovation.

This is more than just a role. Its your opportunity to shape the future of healthcare experience and to make a lasting difference in peoples lives.

Job description

Job responsibilities

Benefits

  • Company pension scheme
  • Continuation of NHS pension (T&Cs apply)
  • 27 days holiday - rising to 33 with length of service plus bank holidays
  • NHS annual leave honoured (T&Cs apply)
  • Enhanced maternity and paternity pay
  • Enhanced sick pay Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
  • Staff discount on new goods online at shop.sueryder.org Structured induction programme and learning and development opportunities.

For more of our employee benefits please visit our website.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.

We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Why Sue Ryder?

At Sue Ryder, we believe that everyone should have access to compassionate care when it matters most. Youll be joining a values-led organisation that is Supportive, Connected, and Impactfulone that celebrates difference, nurtures talent, and encourages innovation.

This is more than just a role. Its your opportunity to shape the future of healthcare experience and to make a lasting difference in peoples lives.

Person Specification

Qualifications

Essential

  • NMC Registered Nurse or HCPC registered Allied Health Professional
Person Specification

Qualifications

Essential

  • NMC Registered Nurse or HCPC registered Allied Health Professional

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sue Ryder

Address

Kings House

Kings Street

Sudbury

Suffolk

CO10 2ED


Employer's website

https://www.sueryder.org (Opens in a new tab)

Employer details

Employer name

Sue Ryder

Address

Kings House

Kings Street

Sudbury

Suffolk

CO10 2ED


Employer's website

https://www.sueryder.org (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Resourcing Business Partner

Sian Dodunski

sian.dodunski@sueryder.org

Details

Date posted

07 May 2025

Pay scheme

Other

Salary

£40,000 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

B0475-SD503753MAY25

Job locations

Kings House

Kings Street

Sudbury

Suffolk

CO10 2ED


Supporting documents

Privacy notice

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