Job summary
The
post holder may from time to time be required to work from different practices
within the area so will require a degree of flexibility and a range of duties
that may vary as the service develops. The Care Coordinator will be
part of the Primary Care Network (PCN) Administration Team responsible for
supporting the care of patients registered with practices within the Burnley
East PCN. This may involve coordinating the work of healthcare professionals
and non-clinical staff including volunteers involved in the care of patients
registered at GP practices within the wider PCN population.
The post holder will
contribute to tackling inequalities in health and social care particularly
regarding individuals with long-term conditions. An ethos of promotion of
independence and partnership-working is integral to this post.
Main duties of the job
The post holder will be responsible for
the provision of wide-ranging and efficient administrative support the Burnley
East Primary Care Network (PCN). Typically, this support may include the
arrangement of meetings, dealing with correspondence, document management,
preparing short reports, creating spreadsheets, responding to and the
forwarding of e-mails and other administrative tasks such as the minute taking
of PCN meetings.
Key aspects of this role
will include supporting the following PCN activities:-
Direct Enhanced Service (DES) - Enhanced Health in Care
Homes
Taking a lead in the organisation of the formal joint PCN
meetings (PCN Clinical and PCN Community)
Staff Introductory Flyers
Regular cascading of information to GP Practices and PCN
Stakeholders
Population Health Management
Review of the PCN generic e-mail address
Support Advanced Care Planning
Support Personalised Care Planning
Specifically, this role will involve the co-ordination of the care Homes staff
and ward rounds which are designed to improve the continuity of care by acting
as a point of contact for residents, families and professionals who visit care
homes.
They will support the identification of people in
need of review, or collation of information of people requiring an MDT review
in addition to providing coordination, secretarial and administrative support
to the MDTs within a single or multiple PCNs.
Please note that this position is NOT a clinical role.
About us
The East Lancashire Alliance is a network of 9 PCNs covering 48 GP practices, serving a population of over 390,000 patients across East Lancashire. Patients are at the heart of everything we do and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected at a time when they may be feeling vulnerable.
The Alliance are proud to represent our member practices and to champion our Primary Care Partners, by working with local general practice and other system partners in the provision of patient centred, local healthcare services.
Each practice has a close-knit team of staff who collectively seek to improve the health of their patient populations.
East Lancashire is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside, to the heart of the vibrant inner Towns and Villages with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Job description
Job responsibilities
Job Purpose
Please note that the role of a Care Coordinator is NOT a clinical role.
The post holder will be responsible for
the provision of wide-ranging and efficient administrative support the Burnley
East Primary Care Network (PCN). Typically, this support may include the
arrangement of meetings, dealing with correspondence, document management,
preparing short reports, creating spreadsheets, responding to and the
forwarding of e-mails and other administrative tasks such as the minute taking
of PCN meetings.
The
post holder may from time to time be required to work from different practices
within the area so will require a degree of flexibility and a range of duties
that may vary as the service develops. The Care Coordinator will be
part of the Primary Care Network (PCN) Administration Team responsible for
supporting the care of patients registered with practices within the Burnley
East PCN. This may involve coordinating the work of healthcare professionals
and non-clinical staff including volunteers involved in the care of patients
registered at GP practices within the wider PCN population.
The post holder will
contribute to tackling inequalities in health and social care particularly
regarding individuals with long-term conditions. An ethos of promotion of
independence and partnership-working is integral to this post.
Key aspects of this role
will include supporting the following PCN activities:-
Direct Enhanced Service (DES) - Enhanced Health in Care
Homes
Taking a lead in the organisation of the formal joint PCN
meetings (PCN Clinical and PCN Community)
Staff Introductory Flyers
Regular cascading of information to GP Practices and PCN
Stakeholders
Population Health Management
Review of the PCN generic e-mail address
Support Advanced Care Planning
Support Personalised Care Planning
Specifically, this role will involve the co-ordination of the care Homes staff
and ward rounds which are designed to improve the continuity of care by acting
as a point of contact for residents, families and professionals who visit care
homes, such as MDT members and in-reach specialists.
In addition they will
work closely with the MDTs through supporting the identification of people in
need of review, or collation of information on people requiring an MDT review
in addition to providing coordination, secretarial and administrative support
to the MDTs within a single or multiple PCNs.
The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job and the right to update the job description from time to time to reflect changes in or to the job.
Job description
Job responsibilities
Job Purpose
Please note that the role of a Care Coordinator is NOT a clinical role.
The post holder will be responsible for
the provision of wide-ranging and efficient administrative support the Burnley
East Primary Care Network (PCN). Typically, this support may include the
arrangement of meetings, dealing with correspondence, document management,
preparing short reports, creating spreadsheets, responding to and the
forwarding of e-mails and other administrative tasks such as the minute taking
of PCN meetings.
The
post holder may from time to time be required to work from different practices
within the area so will require a degree of flexibility and a range of duties
that may vary as the service develops. The Care Coordinator will be
part of the Primary Care Network (PCN) Administration Team responsible for
supporting the care of patients registered with practices within the Burnley
East PCN. This may involve coordinating the work of healthcare professionals
and non-clinical staff including volunteers involved in the care of patients
registered at GP practices within the wider PCN population.
The post holder will
contribute to tackling inequalities in health and social care particularly
regarding individuals with long-term conditions. An ethos of promotion of
independence and partnership-working is integral to this post.
Key aspects of this role
will include supporting the following PCN activities:-
Direct Enhanced Service (DES) - Enhanced Health in Care
Homes
Taking a lead in the organisation of the formal joint PCN
meetings (PCN Clinical and PCN Community)
Staff Introductory Flyers
Regular cascading of information to GP Practices and PCN
Stakeholders
Population Health Management
Review of the PCN generic e-mail address
Support Advanced Care Planning
Support Personalised Care Planning
Specifically, this role will involve the co-ordination of the care Homes staff
and ward rounds which are designed to improve the continuity of care by acting
as a point of contact for residents, families and professionals who visit care
homes, such as MDT members and in-reach specialists.
In addition they will
work closely with the MDTs through supporting the identification of people in
need of review, or collation of information on people requiring an MDT review
in addition to providing coordination, secretarial and administrative support
to the MDTs within a single or multiple PCNs.
The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job and the right to update the job description from time to time to reflect changes in or to the job.
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional and personal development. Is enrolled in or qualified from appropriate training as set out in the core curriculum by the Personalized Care Institute.
- Proficient in MS Office and web-based services
Desirable
- NVQ Level 3 in adult care advanced level or equivalent qualifications or working towards
Skills & Abilities
Essential
- Excellent interpersonal and communication skills
- Ability to remain calm and work under pressure
- Ability to work to clear guidelines and within role boundaries
- Proficient IT skills
- Communicates clearly in writing, verbally and using the telephone
- Proficient in accurate, objective documentation and clinical hand-over of patients
- Able to recognise and manage deteriorating patients and to escalate concerns
- Ability to problem solve
- Ability to work on own initiative and as a team player
Experience
Essential
- Experience of working in a healthcare setting
- Has an understanding of the work of both Social Prescribing Link Workers (SPLWs) and Health & Wellbeing Coaches
Desirable
- Experience of using clinical systems including EMIS.
- Experience of working in different healthcare teams. For example this might be community acute or rehabilitation.
- Experience of working in social care
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional and personal development. Is enrolled in or qualified from appropriate training as set out in the core curriculum by the Personalized Care Institute.
- Proficient in MS Office and web-based services
Desirable
- NVQ Level 3 in adult care advanced level or equivalent qualifications or working towards
Skills & Abilities
Essential
- Excellent interpersonal and communication skills
- Ability to remain calm and work under pressure
- Ability to work to clear guidelines and within role boundaries
- Proficient IT skills
- Communicates clearly in writing, verbally and using the telephone
- Proficient in accurate, objective documentation and clinical hand-over of patients
- Able to recognise and manage deteriorating patients and to escalate concerns
- Ability to problem solve
- Ability to work on own initiative and as a team player
Experience
Essential
- Experience of working in a healthcare setting
- Has an understanding of the work of both Social Prescribing Link Workers (SPLWs) and Health & Wellbeing Coaches
Desirable
- Experience of using clinical systems including EMIS.
- Experience of working in different healthcare teams. For example this might be community acute or rehabilitation.
- Experience of working in social care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
