Job summary
Based within the Burnley East PCN this new role is an exciting opportunity to learn and grow.
The purpose of the role is to provide cover all the different administration duties within the team the main part of the role will be sorting and dealing with Prescriptions and you will also be required to provide cover for holiday and sickness to other members of the Admin team.
Full Training will be provided with a dedicated mentor. However you must have an understanding of PCNs and what we are aiming to achieve.
As this is an ARRS role, the Salary banding is currently based on the 2023/2024 Scale. This is currently being reviewed and should be moved in line with the NHS Agenda for Change current banding.
The hours for this role are Monday to Friday, 2pm-6pm
Main duties of the job
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels and needs of the service:
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Taking messages and passing on information, Filing and retrieving paperwork
- Maintaining and monitoring the practice appointments system
- Maintaining practice premises security in accordance with practice protocols
About us
The East Lancashire Alliance is a network of 48 GP practices covering a population of over 390,000 patients across East Lancashire. Patients are at the heart of everything we do and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected at a time when they may be feeling vulnerable. The Alliance are proud to represent our member practices and to champion our Primary Care Partners, by working with local general practice and other system partners in the provision of patient centred, local healthcare services.
Each practice has a close-knit team of staff who collectively seek to improve the health of their patient populations.
East Lancashire is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside, to the heart of the vibrant inner Towns and Villages with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Job description
Job responsibilities
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision and ask for help when required.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly.
- Ask for help when required in this phase of their learning and development, ensuring they become an effective part of the Practice Team
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in all relevant training where appropriate.
Job description
Job responsibilities
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision and ask for help when required.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly.
- Ask for help when required in this phase of their learning and development, ensuring they become an effective part of the Practice Team
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in all relevant training where appropriate.
Person Specification
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Good interpersonal skills Ability to work as a team member and autonomously Strong IT skills
- Effective time management (planning and organising)
Desirable
- Problem solving and analytical skills
- Record keeping skills
Qualifications
Desirable
- Maths and English Grade C or above
Personal Qualities
Essential
- Positive attitude towards innovations and change - Adaptable and able to respond to a changing situation
- Ability to recognise own limitations and act upon them appropriately
- Flexible and cooperative
- Ability to deal with conflict
- Good team player who is able to support, value and respect the contribution of all members
- Punctual and committed to supporting the team effort
Desirable
- Motivated, forward thinker
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
Person Specification
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Good interpersonal skills Ability to work as a team member and autonomously Strong IT skills
- Effective time management (planning and organising)
Desirable
- Problem solving and analytical skills
- Record keeping skills
Qualifications
Desirable
- Maths and English Grade C or above
Personal Qualities
Essential
- Positive attitude towards innovations and change - Adaptable and able to respond to a changing situation
- Ability to recognise own limitations and act upon them appropriately
- Flexible and cooperative
- Ability to deal with conflict
- Good team player who is able to support, value and respect the contribution of all members
- Punctual and committed to supporting the team effort
Desirable
- Motivated, forward thinker
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
