Job summary
The Nursing Auxiliary plays
a crucial role in supporting the efficient and effective operation of the
Urgent Treatment Centre (UTC). This role involves a wide range of
responsibilities, including assisting qualified clinical staff, providing
administrative support, and ensuring patient safety and well-being in a
fast-paced environment.
Main duties of the job
- To work as a member of the urgent treatment centre (UTC) team and to establish and maintain the relationships within the team and across relevant teams in organisation.
- To support qualified staff in the management and execution of clinical practice
- To promote equality of care and non-discriminatory practice, acknowledging a patient's personal beliefs and identity
- To ensure that clinical information is passed to the appropriate member of the team
- To support patients and relatives in adjusting to the changed circumstances caused by illness and injury
- Provide reception cover to deliver a professional, confidential and efficient reception and follow-up service to patients attending the Urgent Treatment Centre, and provide clerical/administrative support.
- To work with the medicines management team to support in the safety of consumables and medicines located at the UTC sites.
About us
The Partnership of East London Cooperatives Limited (PELC), is a non-profit member-based organisation delivering urgent care to a population of over 2 million people in North East London at four Urgent Treatment centres located at the following hospitals:
- Queens Hospital in Romford,
- King George Hospital in Goodmayes,
- Barking Hospital in Barking, and
- Harold Wood Polyclinic in Harold Wood.
PELC also provides Out of Hours Home Visiting and an Outreach service to the homeless community in the boroughs we serve. All our services are regulated by the Care Quality Commission (CQC).
PELCs membership is drawn from GPs, health professionals, patient representatives, and staff in the boroughs we serve-Barking and Dagenham, Havering, and Redbridge. The organisation reinvests all profits into improving its services and has no shareholders.
Job description
Job responsibilities
Patient Care:
- Assisting qualified nursing staff with
patient assessments, triage, and treatment procedures.
- Monitoring patient vital signs and
reporting any changes to the appropriate healthcare professional.
- Providing basic patient support,
including emotional support and reassurance.
- Ensuring patient privacy, dignity, and
confidentiality.
- Assisting with minor procedures, such
as wound dressing and medication administration, under the direct
supervision of a qualified healthcare professional.
Administrative Support:
- Providing reception and clerical
support, including answering phones, scheduling appointments, and
maintaining patient records.
- Assisting with the management of
medical supplies and equipment.
- Preparing and maintaining patient
environments.
- Assisting with the coordination of
patient flow within the UTC.
Safety and Compliance:
- Adhering to NHS policies and procedures
related to infection control, safeguarding, and health and safety.
- Following safe moving and handling
techniques.
- Participating in mandatory training and
development activities.
- Ensuring compliance with all relevant
UTC protocols and guidelines.
Emergency Response:
- Responding to emergency situation as
needed, including assisting with CPR and administering emergency
medications.
- Following emergency protocols and
procedures.
- Collaborating with the
multidisciplinary team to ensure timely and effective patient care.
Quality Improvement:
- Participating in quality improvement
initiatives and audits.
- Identifying and reporting any issues or
concerns related to patient care.
- Suggesting ways to improve the
efficiency and effectiveness of the UTC.
Job description
Job responsibilities
Patient Care:
- Assisting qualified nursing staff with
patient assessments, triage, and treatment procedures.
- Monitoring patient vital signs and
reporting any changes to the appropriate healthcare professional.
- Providing basic patient support,
including emotional support and reassurance.
- Ensuring patient privacy, dignity, and
confidentiality.
- Assisting with minor procedures, such
as wound dressing and medication administration, under the direct
supervision of a qualified healthcare professional.
Administrative Support:
- Providing reception and clerical
support, including answering phones, scheduling appointments, and
maintaining patient records.
- Assisting with the management of
medical supplies and equipment.
- Preparing and maintaining patient
environments.
- Assisting with the coordination of
patient flow within the UTC.
Safety and Compliance:
- Adhering to NHS policies and procedures
related to infection control, safeguarding, and health and safety.
- Following safe moving and handling
techniques.
- Participating in mandatory training and
development activities.
- Ensuring compliance with all relevant
UTC protocols and guidelines.
Emergency Response:
- Responding to emergency situation as
needed, including assisting with CPR and administering emergency
medications.
- Following emergency protocols and
procedures.
- Collaborating with the
multidisciplinary team to ensure timely and effective patient care.
Quality Improvement:
- Participating in quality improvement
initiatives and audits.
- Identifying and reporting any issues or
concerns related to patient care.
- Suggesting ways to improve the
efficiency and effectiveness of the UTC.
Person Specification
Experience
Essential
- At least 6-12 months of experience working as a nursing auxiliary or in a similar healthcare role
Desirable
- Previous experience in a conflict management and violence/aggression training program
Qualifications
Essential
- NVQ Level 2 or equivalent in a relevant healthcare field
Desirable
Attributes
Essential
- Compassion, empathy, and a genuine desire to help others
- A positive and professional attitude
- Flexibility and adaptability to changing work environments and demands
- Cultural sensitivity and awareness of the needs of diverse patient populations
- Ability to maintain composure under pressure and handle stressful situations calmly
Development
Essential
- Willingness to participate in ongoing training and development to enhance skills and knowledge.
- Commitment to continuous learning and improvement.
Knowledge & Skills
Essential
- Demonstrates a strong understanding of the principles of patient care and the role of a nursing auxiliary.
- Excellent communication and interpersonal skills, including the ability to interact effectively with patients, families, and healthcare professionals.
- Excellent communication and interpersonal skills, including the ability to interact effectively with patients, families, and healthcare professionals.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to prioritize tasks and manage workload effectively.
- Attention to detail and accuracy in completing tasks.
- Proficiency in basic medical equipment, such as ECG machines and blood pressure monitors.
- Ability to respond appropriately to emergency situations and follow emergency protocols.
- Knowledge of NHS policies and procedures, including those related to patient safety, infection control, and safeguarding.
Person Specification
Experience
Essential
- At least 6-12 months of experience working as a nursing auxiliary or in a similar healthcare role
Desirable
- Previous experience in a conflict management and violence/aggression training program
Qualifications
Essential
- NVQ Level 2 or equivalent in a relevant healthcare field
Desirable
Attributes
Essential
- Compassion, empathy, and a genuine desire to help others
- A positive and professional attitude
- Flexibility and adaptability to changing work environments and demands
- Cultural sensitivity and awareness of the needs of diverse patient populations
- Ability to maintain composure under pressure and handle stressful situations calmly
Development
Essential
- Willingness to participate in ongoing training and development to enhance skills and knowledge.
- Commitment to continuous learning and improvement.
Knowledge & Skills
Essential
- Demonstrates a strong understanding of the principles of patient care and the role of a nursing auxiliary.
- Excellent communication and interpersonal skills, including the ability to interact effectively with patients, families, and healthcare professionals.
- Excellent communication and interpersonal skills, including the ability to interact effectively with patients, families, and healthcare professionals.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to prioritize tasks and manage workload effectively.
- Attention to detail and accuracy in completing tasks.
- Proficiency in basic medical equipment, such as ECG machines and blood pressure monitors.
- Ability to respond appropriately to emergency situations and follow emergency protocols.
- Knowledge of NHS policies and procedures, including those related to patient safety, infection control, and safeguarding.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
