Work and Health Coach

Job description

Job responsibilities

The role will provide the following support to participants

• An initial assessment (which is evidence-based, person-centred, and holistic) of barriers to and opportunities for employment;
• Return-to-work/thrive-in-work planning, with clear objectives that address physical, psychological and social needs;
• Personalised work and health support with follow-up as required, including ongoing support in the form of locally determined, low intensity appointments to take stock of progress and recommend further actions and activities. As these are non-clinical roles, they will not include clinical advice.
• Employer liaison - if the participant consents, the employer can be contacted to share the work plan and provide advice;
• Information and advice on reasonable adjustments, how to seek support to arrange adjustments and when to seek more specialised support such as occupational health.

Main Roles & Responsibilities

• To provide one-to one support for people struggling with managing their employment and health conditions, with the aim of:

1. Improving peoples knowledge, skills and confidence in managing their health condition/s,
2. Empowering and motivating people to set goals to improve their employment and health outcomes,
3. Encouraging access to services and groups to improve employment and health outcomes.

• Use a structured framework/model approach to coach individuals across a series of sessions to: identify whats important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges.
• Manage and prioritise a caseload, in accordance with needs, priorities and support required by individuals in the caseload. Along with a strong awareness and understanding of when it is appropriate or necessary to refer people to other health professionals or agencies, because the persons needs are beyond the scope of the role e.g. when there is change in the persons health condition or where unmet clinical support needs are identified.
• Be proactive in developing strong links with local organisations to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.
• Engage with employers to support employees with reasonable adjustments and promote support available to them and their employees who may be struggling.
• Work as part of a multidisciplinary, multi-agency team to support the delivery of the WorkWell Pilot.
• Understand when it is appropriate or necessary to refer people to other health professionals/agencies.
• To support patients to access community facilities, groups and community activities/resources at a locality level and understand neighbourhood facilities.
• To participate in relevant service audits and responsible for capturing and collating data that demonstrates a positive impact on peoples outcomes.
• To provide regular performance reports (including analysis) in relation any on-going work stream.
• To attend supervision, case management and steering group meetings as required.
• To maintain professional and personal development.
• To proactively support project targets for patients who have accessed the service.
• To build links with existing local employment and skills support, community-based health provisions, social prescribing service, mental wellbeing resources and GP / Primary Care.
• This post requires flexible working and scheduled working patterns to ensure service provision.

Policy and Service Development

a)Promote health and safety maintaining best practice in health, safety and security

b)Share ideas with colleagues to improve care and suggest areas for innovation

c)Participate in audit activities being undertaken across the PCN

d)Contribute to the improvement of service by reflecting on own practice and supporting that of others

e)Adhere to legislation, policies, procedures and guidelines both local and national

f)Regularly attend workplace and staff engagement meetings and contribute positively to discussions about the improvement of care

g)To support with the development of education materials as required

Communication and relationships

a)Communicate effectively across a wide range of channels and with a wide range of individuals, the public, health and social care professionals, maintaining the focus of communication on delivering and improving health and care services

b)Demonstrate those inter-personal skills that promote clarity, compassions, empathy, respect and trust

c)Contribute to team success and challenge others constructively

d)Communicate with individuals, carers and other visitors in a courteous and helpful manner, whilst being mindful that there may be barriers to understanding

e)Report to appropriate registered care professional information received from the individuals, carers and members of the team

f)Ensure all patient related information is always treated sensitively and adhere to the principals of confidentiality

g)Report any accidents or incidents and raise any concerns as per organisational policy

h)Ensure clear, concise, accurate and legible records and all communication is maintained in relation to care delivered adhering to local and national guidance

i)To support the Service Lead in developing this new service

Analytical and judgmental skills

a)Exercise personal responsibility and work independently within defined parameters of practice, taking the initiative in a variety of situations and performing a range of care skills consistent with the role, responsibilities and professional values of a coach.

b)Exercise judgment in assessing patient condition, comfort and wellbeing using analysis of a range of possible factors

c)Ensure that only those activities for which competence has been achieved are undertaken without supervision and that recognition is given to the impact and consequences of working outside of capabilities

This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the service.

Person Specification

Experience

Essential

• Experience of using coaching approaches / frameworks and models or other helping strategies e.g. Motivational Interviewing.
• Experience of working with and supporting a diverse range of people with different backgrounds and needs.
• Evidence of working within a team.
• Experience of managing a caseload of participants and keeping up to date records using a database.

Desirable

• Experience of working in health and social care / community development setting or similar.
• Experience of working with individuals with long term conditions.
• Evidence of working within a multidisciplinary team.
• Experience of working in employability, careers advice setting or similar.

Knowledge and Skills

Essential

• Ability to sensitively empower and engage with people who have poor wellbeing and other health related needs.
• Proficient in Microsoft Office and web-based services.
• Good communication and interpersonal skills, including an ability to build rapport and establish good one to one relationships.
• Ability to deal with challenging behaviour and difficult conversations.
• Ability to work with people from a range of agencies and organisations to develop effective working relationships.
• Ability to effectively manage a variable workload.
• Experience of working without direct supervision.
• Experience of using community-based activities and resources to support individuals.
• Skilled in active and reflective listening, building trust and rapport quickly.
• Evidence of ability to work both autonomously and to seek support and guidance when appropriate.

Desirable

• Knowledge of the voluntary/social care sector and employment support services in Stockport.

Qualifications

Essential

• English and Maths GCSE or equivalent.
• Accredited Health Coach Training (or willing to work towards).

Desirable

• Work Coach Training.

Other key attributes

Essential

• Willingness to work in settings across Stockport.
• Commitment to working towards Viaduct Care CICs values and ethos as an organisation.
• Ability to work flexibly in an innovative and developing role.
• An understanding of the important of user/carer involvement.

Desirable

• Driving Licence and access to a vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Viaduct Care

Address

Office 25, Merseyway Innovation Centre

Merseyway

Stockport

SK1 1PN

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)