Digital Transformation Facilitator
This job is now closed
Modern General Practices have access to a wide range of software tools to assist them in providing high quality and efficient patient care. Some practices are not leveraging the maximum possible benefits from these systems and busy practice staff do not have the time, and in some cases lack the skillset to fully deploy these systems.
As the Digital Transformation Facilitator, you will work with GP practices to help them to make the best use of their IT solutions.
Main duties of the job
The Digital Transformation team will work in and with practices to:
Benchmark their current use of systems
Identify opportunities for greater use of systems
Lead business process change, optimising workflows by using IT effectively
Share best practice from other practices and vendors
Train Viaduct Care and GP practice staff
Work with vendors and commissioners to get the best from the systems
Enhance practice websites to help patients access services
Promoting excellence in practice and leading system improvements across primary care, the role encompasses the development and implementation of the infrastructure in which practices will operate, providing assurance of good practice and exceptions across the key domains of responsibility and in accordance with agreed local and national objectives, targets, quality standards, controls and resource constraints.
Primary care must be supported to develop the capacity and capabilities required to meet the needs of our local population, including support to adopt new ways of integrated working, working at scale as part of our communities.
Viaduct Care CIC is Stockports GP Federation and represents its 32 local GP Practices. Covering a patient population of circa 320,000, practices are split into 6 Primary Care Networks each serving a population of around 30,000-50,000 patients. Viaduct Care represents the collective voice and interests of its member practices and aims to influence and support the design and delivery of major service and system changes by being a strong and effective partner with other providers. As part of this we want to ensure that capacity, capability and sustainability within general practice is effectively increased so that Stockport is recognised as a great place to work for those already employed within the primary care sector but also attractive for those considering a career in this area.
We are looking for dedicated change management professionals, who are passionate about making a difference to peoples lives. Being part of the wider Digital First Primary Care Programme (DFPC), as a Digital Transformation Facilitator you will be responsible for supporting primary care workforce colleagues adopt digital tools and technologies to enable the best possible outcomes and experience for patients in Stockport.
This will involve engaging with a range of stakeholders including Neighbourhood Managers, Practice Managers, PCN Managers, GPs and practice staff, locality IT Team, business intelligence, IT support staff and patients/carers.
This role will support practices in making plans optimised use of Digital Access to Primary Care tools (Website, NHS App, Virtual Contacts, Triage, Digital Care Navigation and Support Cloud based Telephony) and workflow (EPR systems, Websites and On-Line consultation tools) for all their Primary Care Networks and practices in the locality. Through business change, project management, improvement action plans, to provide access to training, coaching, empowering local digital champions, sharing training materials, best practices, and direct and indirect training activity.
The DFs support data capture and reporting relating to DFPC adoption on behalf of their Practices and PCNs and Patient engagement for the locality.
You will need to be a primary care professional with digital or change management experience or be a digital change management professional. Some of the key skills and experience you will bring:
Implementation of process change within a primary care setting
Understanding of the NHS Primary Care Agenda
Knowledge of GMS contract and Qualities and Outcomes Framework
Evidence of excellent customer services and approach to service delivery
Engaging and presenting confidently to a diverse audience
Experience of user support, capturing, assessing and responding to workforce user queries, and providing resolutions to problems and referring for follow-up training/advice and guidance if appropriate
Experience of managing complex queries, logging, and answering and resolving in a timely, respectful manner, and escalating where appropriate
Ability to lead group or one to one workforce training sessions
Acquire and develop a specialist and in-depth knowledge of practice clinical systems and technologies (EPR systems, Websites and On-Line Consultation Tools)
Understanding of Data Protection Act and GDPR
Educated to Degree standard or good standard of education with proven relevant experience.
Key Working Relationships
You will report to the IT Support Lead and provide updates to the Associate Director of IM&T Stockport ICB. You will work with practice and PCN operational and clinical staff within the locality.
You will also need to work and liaise with individuals who will be working in the same role in other Greater Manchester localities. You will be part of a Digital First Academy where you will receive information, training and coaching alongside colleagues in local primary care teams. The Digital First Academy is a partnership between, Aqua, Primary Care Provider Board (PCB)/GP Excellence.
As a Digital Transformation Facilitator, you are also part of Greater Manchester system teams, including NHS Greater Manchester Integrated Care and the Digital First Primary Care Programme.
Communication and Engagement
Builds strong working relationships with all primary care staff, patients and all stakeholders to ensure programme and practice information is accurate and up to date.
Engages with local patient forums and links into Local Authority, local community groups, volunteers, social enterprises, and charities that support hard to reach groups and those who aim to improve digital access and adoption
Works directly with the Business Intelligence teams to support and report on successful delivery and performance objectives.
Assists with the development and delivery of internal and external communications and engagement to support Primary Care on their digital transformation journey and to illustrate the delivery in various audiences e.g. workshops, meeting reports, facilitation.
Works autonomously and refer to Informatics manager as necessary.
Communicates effectively at all levels and multidisciplinary Primary Health Care Teams and to foster and promote effective lines of communication within GP practices.
Leads group or one to one workforce training sessions
To work with other Digital Facilitators to share knowledge, experience, and best practices with aim to implement those within the locality.
Analytical and Judgement Skills
Analyses and assesses project and work stream performance, and capacity and demand data and making judgement on a range of facts to see whether changes need to be made to project plans, by analysing and interpreting highly complex facts.
Planning and Organising
As part of the Digital First Programme team, leads the delivery of projects and work packages, to meet project objectives and deliver agreed benefits, utilising the necessary resources and skills.
Plans, develops and maintains an overarching project plan and develops detailed work stream plans to support delivery of the programme and project milestones.
Leads project planning and reporting activities and reports status through formal reports and meetings.
Manages the benefits, risks and dependencies of key issues within specific work stream(s).
Strategy/Policy/Service Development and Implementation
Identifies, manages, and delivers projects/releases to standards set or applied by the NHS to ensure compliance with corporate policies.
Ensures a consistent and joined up approach to the development of the project to which they are assigned.
Identifies potential areas for improvement in current methodologies and provides coaching to practice and PCN.
Implement policies and proposes changes to own work area and practices
Responsibilities for physical and financial resources
Provides update and reporting progress appropriately to assure the organisation on progress, monitoring, safety, and outcomes to inform decision-making
Leadership/Management and Human Resource Management
Leads and motivates project co-ordinators and other support staff, including staff working on assignments and technical and specialist resources.
Where appropriate delegates project work to support staff and ensures that this is completed as necessary within the agreed timescales.
Negotiates resource requirements and resolves conflicts to obtain resources when they are required in line with the project plan and approved funding.
Assesses resource capacity in solving problems and presents a range of options when identifying solutions.
Actively manages the internal and external linkages and inter-dependencies, e.g. political or legislative change, structural or organisational plans etc., across programmes and/or projects, and incorporating any changes into the plan considering a range of options
Supports and leads the development of business cases and blueprints; co-ordinates business requirements and business process mapping; supports and/or manages the process of technical design, build, test & assurance within agreed parameters of cost, timescales and quality
Manages and maintains a range of complex project and implantation plans, spreadsheets and databases
Manages the relevant Asset register and work with practices to support them in this respect.
Supports the practice in increasing usage of its digital technologies (Online Consultations, Text messages, Website, and various practice IT systems) providing monthly usage reports obtained from suppliers and practices.
Designs a range of information resources to include process maps, data flows, data sharing agreements, training material for practices.
Becomes an EMIS super user and other digital initiatives being used by the practice with advanced knowledge of the system to be able to support practices with queries.
Freedom to Act
The post holder is guided by precedent; works within the constraints of terms and conditions of service, policies and procedures.
The job description and person specification are an outline of the main tasks, responsibilities and requirements of the role. The post holder will carry out any other duties as may reasonably be required by their line manager commensurate with the band of the post. The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the organisation.