Care Homes Health Coach

Job description

Job responsibilities

Health and Wellbeing Coaches are new to Primary Care and we have recently recruited a number of these roles across the borough of Stockport. The Care Home Health Coach will act as the “go to” person for Care Homes in an aligned Primary Care Network (PCN), to ensure all residents have access to support from health & social provisions as required. The Health Coach will be integral in overseeing the interdisciplinary care and will be responsible for co-ordinating a package of care and support from a variety of specialists who may be working with the resident.

The Health Coach will support with key activity across the PCN; supporting the PCN manager and their practices by co-ordinating activity and providing an efficient, well organised administrative and operational support to the clinicians and managers in the network to ensure effective timely delivery of the PCN objectives.

Main Roles & Responsibilities:

• Take responsibility for liaising and communicating with each care home
• Proactively identify cohorts of patient who require assessment for the development of their personal management plan and any decision making tools for their care
• Identify support needs and options for treatment pathways
• Ensure all relevant patient information, including historical information, compliance issues, long term conditions are managed, and symptoms are provided and escalated to the Care Home GP & team
• Liaison between the home and GP Practice to co-ordinate weekly ward round lists, urgent visit requests and medication requests outside of the ward round times
• Work with MDT members to organise direct referral to their services where beneficial to the patient
• Co-ordinating SIPS team/medicines optimisation in Care Homes and to co-ordinate SMRs
• To work alongside digital services providers to enable electronic care planning when developed/implemented
• To support clinical teams with advanced care planning/end of life care planning as appropriate
• To assist with validation of and communication with people registered under a lasting power of attorney
• To work closely with social prescribing link workers, health and wellbeing coaches and other primary care roles.
• To support the Care Co-ordinator Manager and Service Lead in developing this new service
• Share ideas with colleagues to improve care and suggest areas for innovation
• Participate in audit activities being undertaken across the PCN
• Contribute to the improvement of service by reflecting on own practice and supporting that of others
• Adhere to legislation, policies, procedures and guidelines both local and national
• Regularly attend workplace and staff engagement meetings and contribute positively to discussions about the improvement of care

Person Specification

Qualifications

Essential

• Achieved grade C or above, in English and Maths GCSE or equivalent
• NVQ Level III (Health and Social Care) or equivalent or equivalent experience

Desirable

• Coaching Qualification(s)/mentoring L3
• Formal training in working with long term conditions

Experience

Essential

• Previous experience working within healthcare or the voluntary/community sector, supporting vulnerable groups.
• Experience of working autonomously and part of a team
• Ability to recognise and respond appropriately to risk and safeguarding concerns
• Knowledge around importance of confidentiality and data protection
• Experience of completing holistic person-centre care planning assessments.
• Knowledge of local resources and services and how to access them.

Desirable

• Experience of working in a care home setting supporting residents carers/family
• Experience of working in Primary Care
• Experience of working with Older Adults/Dementia/Learning Disabilities/Safeguarding
• Experience of working with individuals with long term conditions.
• Evidence of working within a multidisciplinary team.
• An understanding of the Mental Capacity Act/Safeguarding
• Experience of care plans and end of life care plans

Skills

Essential

• Good communication and interpersonal skills, including an ability to build rapport and establish good one to one relationships
• Ability to deal with challenging behaviour and difficult conversations
• Be able to offer support in a person centred and non-judgmental way
• Ability to effectively manage a variable workload
• Ability to maintain accurate and concise records
• Ability to provide information effectively
• Good IT skills and proficient in the use of various Microsoft packages.
• Willingness to work in settings across Stockport
• Commitment to working towards Viaduct Care CICs values and ethos as an organisation
• Ability to work flexibly in an innovative and developing role

Desirable

• Experience of working without direct supervision

Employer details

Employer name

Viaduct Care

Address

Ground Floor, Kingsgate House

Wellington Road North

Stockport

Greater Manchester

SK4 1LW

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)