Care Home Care Co-ordinator

Job description

Job responsibilities

Main Roles & Responsibilities:

· Take responsibility for liaising and communicating with each care home

· Proactively identify cohorts of patient who require assessment for the development of their personal management plan and any decision making tools for their care

· Identify support needs and options for treatment pathways

· Ensure all relevant patient information, including historical information, compliance issues, long term conditions are managed, and symptoms are provided and escalated to the Care Home GP & team

· Liaison between the home and GP Practice to co-ordinate weekly ward round lists, urgent visit requests and medication requests outside of the ward round times

· Work with MDT members to organise direct referral to their services where beneficial to the patient

· Co-ordinating SIPS team/medicines optimisation in Care Homes and to co-ordinate SMRs

· To work alongside digital services providers to enable electronic care planning when developed/implemented

· To support clinical teams with advanced care planning/end of life care planning as appropriate

· To assist with validation of and communication with people registered under a lasting power of attorney

· To work closely with social prescribing link workers, health and wellbeing coaches and other primary care roles.

· Share ideas with colleagues to improve care and suggest areas for innovation

· Participate in audit activities being undertaken across the PCN

· Contribute to the improvement of service by reflecting on own practice and supporting that of others

· Adhere to legislation, policies, procedures and guidelines both local and national

· Regularly attend workplace and staff engagement meetings and contribute positively to discussions about the improvement of care

It should be noted that whilst this job description lists the main areas of responsibility, there may be additional tasks appropriately assigned by either the Clinical Director or PCN Lead Manager to this role.

This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the service

Standard Clauses

Performance Management

· Objectives for the post will be the subject of overall agreement and regular review between the post-holder and their line manager. This will via regular supervision and the organisations Performance Development Review (PDR) ‘Aspire and Perform’ process.

Confidentiality and Compliance with the Data Protection Act 2018

· The post holder must maintain confidentiality regarding information about patients, staff and other Viaduct Care business in accordance with the Data Protection Act 2018.

· All employees of Viaduct Care must not, without prior permission, disclose any information regarding patients or staff. In circumstances where it is known that a member of staff has communicated information to an unauthorised person, those staff will be liable to dismissal. Moreover, the Data Protection Act 2018 also renders an individual liable to prosecution in the event of unauthorised disclosure of information

Health and Safety

· All employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act 1974 to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees

· Review and ensure systems are in place for the proactive management of risk registers

Infection Control

· All employees of Viaduct Care are required to contribute to the management of infection control and be proactive in awareness raising and prevention

· Ensure that all guidelines, protocols and procedures undertaken within the service are in line with evidence based practice for infection control

Safeguarding Children and Adults

All staff are required to act in such a way that at all times safeguards and promotes the health and well-being of children and vulnerable adults. Familiarisation with and adherence to the policies and procedures of the Local Safeguarding Boards (Children and Adults) and those of Viaduct Care is an essential requirement of all staff as is participation in mandatory safeguarding training in accordance with individual roles and responsibilities.

Equality and Diversity

· Employees should promote diversity and equality of opportunity within Viaduct Care

· Build a culture where everyone is valued and equipped to do their job

· All employees must carry out all duties and responsibilities of the post in accordance with Viaduct Care’s Equality, Diversity and Human Rights policies, avoiding unlawful discriminatory behaviour and actions when dealing with colleagues, service users, members of the public and other stakeholders

Sustainability

All employees of Viaduct Care have a responsibility for working in a low carbon environment, where energy is used wisely and not wasted. Environmental impact should be reduced by recycling where possible, switching off lights, computers, monitors and equipment when not in use, minimising water usage and reporting faults promptly.

Person Specification

Qualifications

Essential

• Achieved grade C or above, in English and Maths GCSE or equivalent.

Desirable

• NVQ Level III (Health and Social Care).
• Formal training in working with long term conditions.

Skills

Essential

• Good communication and interpersonal skills, including an ability to build rapport and establish good one to one relationships.
• Ability to deal with challenging behaviour and difficult or sensitive conversations.
• Be able to offer support in a person centred and non-judgmental way.
• Ability to effectively manage a variable workload.
• Ability to maintain accurate and concise records.
• Ability to provide information effectively.
• Good IT skills and proficient in the use of various Microsoft packages.

Other

Essential

• Willingness to work in settings across Stockport.
• Commitment to working towards Viaduct Care CICs values and ethos as an organisation.
• Ability to work flexibly in an innovative and developing role.

Experience

Essential

• Previous experience working within healthcare or the voluntary/community sector, supporting vulnerable groups.
• Experience of working autonomously and part of a team.
• Ability to recognise and respond appropriately to risk and safeguarding concerns.
• Knowledge around importance of confidentiality and data protection.
• Experience of completing holistic person-centre care planning assessments.
• Knowledge of local resources and services and how to access them.

Desirable

• Experience of working in Primary Care.
• Experience of working with Older Adults/Dementia/Learning Disabilities/Safeguarding.
• Experience of working with individuals with long term conditions.
• Evidence of working within a multidisciplinary team.
• An understanding of the Mental Capacity Act/Safeguarding.
• Experience of working without direct supervision.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Viaduct Care

Address

Ground Floor, Kingsgate House

Wellington Road North

Stockport

Greater Manchester

SK4 1LW

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)