Brainkind

Receptionist

Information:

This job is now closed

Job summary

Brainkind has an exciting opportunity for a Receptionist to join our dedicated team at Stagenhoe Neurological Care Centre.

The role is fixed days Wednesday, Thursday and Friday.

Stagenhoe is not accessible by public transport

Main duties of the job

As Receptionist, you will present a welcoming and efficient introduction to the Centre and Brainkind. Provide administrative and clerical support as appropriate.

Maintain a presentable and professional Front of House.

22 hours per week (3 shifts 7.5 hours each)

About us

Stagenhoe is a Brainkind specialist neurological care centre based in Hertfordshire, caring for people aged 18 and over a range of neurological conditions. At Stagenhoe, we provide the care people need to optimise their health and wellbeing, maximise their independence and support their emotional and social needs. We provide specialist neurological care, rehabilitation and support tailored to the individual needs of people with a range of neurological conditions.

Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support and help improve the lives of people with a neurological condition or brain injury.

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. Its a place where we recognise, celebrate and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.

Details

Date posted

27 November 2023

Pay scheme

Other

Salary

£11.72 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0462-RMRECSTAG

Job locations

BRAINKIND STAGENHOE

Stagenhoe Park, St. Pauls Walden

Hitchin

Hertfordshire

SG4 8BY


Job description

Job responsibilities

  • Ensure all visitors are processed according to procedure
  • Receive all incoming telephone calls and transfer or take messages as appropriate
  • Deal with incoming and outgoing post and deliveries in person
  • General clerical duties
  • Occasional cash handling
  • Supervision of Volunteer Receptionists
  • Provision of refreshments for visitors including meetings
  • Ensure all public notices are current and updated
  • Ensure copies of policies and written controls are updated as instructed.
  • Ensure all visitors are entered in the appropriate book, are issued with appropriate ID and informed of relevant health and safety issues
  • Respond efficiently to enquiries to the service from patients, carers and professionals.
  • Where appropriate to be diplomatic, discreet and sensitive and maintain confidentiality appropriately.

Job description

Job responsibilities

  • Ensure all visitors are processed according to procedure
  • Receive all incoming telephone calls and transfer or take messages as appropriate
  • Deal with incoming and outgoing post and deliveries in person
  • General clerical duties
  • Occasional cash handling
  • Supervision of Volunteer Receptionists
  • Provision of refreshments for visitors including meetings
  • Ensure all public notices are current and updated
  • Ensure copies of policies and written controls are updated as instructed.
  • Ensure all visitors are entered in the appropriate book, are issued with appropriate ID and informed of relevant health and safety issues
  • Respond efficiently to enquiries to the service from patients, carers and professionals.
  • Where appropriate to be diplomatic, discreet and sensitive and maintain confidentiality appropriately.

Person Specification

Experience

Essential

  • Previous experience in a similar role
  • Excellent telephone manner and Front of House customer service skills
  • Good interpersonal skills
Person Specification

Experience

Essential

  • Previous experience in a similar role
  • Excellent telephone manner and Front of House customer service skills
  • Good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brainkind

Address

BRAINKIND STAGENHOE

Stagenhoe Park, St. Pauls Walden

Hitchin

Hertfordshire

SG4 8BY


Employer's website

https://brainkind.org/ (Opens in a new tab)


Employer details

Employer name

Brainkind

Address

BRAINKIND STAGENHOE

Stagenhoe Park, St. Pauls Walden

Hitchin

Hertfordshire

SG4 8BY


Employer's website

https://brainkind.org/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Resourcing Business Partner

Rebecca Malster

rebecca.malster@brainkind.org

Details

Date posted

27 November 2023

Pay scheme

Other

Salary

£11.72 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0462-RMRECSTAG

Job locations

BRAINKIND STAGENHOE

Stagenhoe Park, St. Pauls Walden

Hitchin

Hertfordshire

SG4 8BY


Supporting documents

Privacy notice

Brainkind's privacy notice (opens in a new tab)