Job summary
Whizz Kidz is a national charity that provides a unique service to young wheelchair users, offering a holistic assessment process for the provision of suitable wheelchairs with a focus on posture, independence and function. Whizz Kidz NHS/Whizz-Mobility is a section of the charity involved in working within NHS services to ensure the provision of the correct equipment for children and young people within the budget given by the NHS. The service supports Adults as well as children and young people.
The role is for a clinical support worker, situated at Mile End Hospital, located in the London Borough of Tower Hamlets. The team at this location is diverse and multidisciplinary, consisting of therapists, engineers, clinical support workers, and administrators. This setup underscores the organisation's commitment to a holistic approach in its service delivery, ensuring that all aspects of mobility and accessibility needs are addressed efficiently and effectively.
The role is a new within the team and will be split between doing clinical support tasks and administration. This dual aspect of the role ensures that the incumbent will be actively involved in both the direct support of clients through clinical activities and the essential administrative duties that facilitate the smooth operation of the service.
Main duties of the job
The clinical support tasks may involve assisting therapists and engineers in preparing and maintaining equipment, participating in assessments, and engaging with clients to understand their needs and feedback. Administrative responsibilities could include managing records, scheduling appointments, handling correspondence, and ensuring that all documentation complies with NHS standards and requirements.
This hybrid role is crucial as it supports the seamless integration of clinical services with backend operations, contributing significantly to the efficiency and effectiveness of the healthcare delivery by Whizz Kidz in the Tower Hamlets area. This structure allows for a comprehensive approach to service provision, ensuring that client needs are met promptly and accurately within the operational framework of the NHS.
About us
Whizz Kidz: the facts
Over 75,000 young people arent getting the wheelchair or
support that fully meets their needs.
Without the ability to be independent young wheelchair
users are restricted in their ability to socialise and participate in
society.
Were here to change that.
As the UKs leading charity for young wheelchair users (9
months -25 years old), we empower young people by providing the wheelchairs,
equipment, support and confidence-building experiences they need, and
campaigning for a more inclusive society.
And we wont stop until they are mobile, enabled and
included.
Our vision
A society in which every young wheelchair user is mobile,
enabled and included.
Our values
We are young people focused, ambitious, collaborative and
inclusive.
Job description
Job responsibilities
The person
Team player
Some technical skills
Ability to work independently
To have basic computer skills
including word, emails and databases
Able to prioritise and manage a small
case load
Good communication skills
Key accountabilities
To triage assess and supply
standard wheelchairs and cushions.
To adjust wheelchairs using basic
hand tools.
To complete basic
powered wheelchair training with service users
To complete home
visits as required to measure service
users and ensure their home environment is suitable.
To manage a clinical case load
efficiently.
To maintain stock levels within the clinic
To sign in deliveries of stock
To maintain accurate, comprehensive
clinical records within relevant clinical databases.
To handover equipment ensuring it
has been set up correctly.
To support the
therapists as required.
To assist with clinical audit to ensure professional and local
standards are met.
To safeguard children, young people and vulnerable
adults whom the service comes
into contact with.
To take phone calls, input data into the clinical database when referrals have
been received, to arrange clinic appointments and arrange repairs with the repair and maintenance service.
The post holder will also
Work within all policies,
procedures and budgets set by Whizz Kidz.
Act at
all times in the best interest of Whizz-Kidz.
Form effective working
relationships with all colleagues members, volunteers and outside organisations as appropriate.
Take responsibility for ensuring
that the policies and procedures relating to Health & Safety in the
workplace are adhered
to at all times.
Respect the confidentiality of
data stored electronically and by other means in line with the Data Protection
Act.
Not disclose to an unauthorised person any confidential information acquired through official
duties unless they have received official permission to do so.
The above list is not exclusive or exhaustive and the post
holder will be required to undertake such
duties as may reasonably be expected within
the scope and job rank of the post.
Please
note: This post is subject to an Enhanced level DBS Disclosure, which will be sought prior to the
confirmation of a job offer.
We will close the vacancy early if we receive an appropriate number of applications.
Job description
Job responsibilities
The person
Team player
Some technical skills
Ability to work independently
To have basic computer skills
including word, emails and databases
Able to prioritise and manage a small
case load
Good communication skills
Key accountabilities
To triage assess and supply
standard wheelchairs and cushions.
To adjust wheelchairs using basic
hand tools.
To complete basic
powered wheelchair training with service users
To complete home
visits as required to measure service
users and ensure their home environment is suitable.
To manage a clinical case load
efficiently.
To maintain stock levels within the clinic
To sign in deliveries of stock
To maintain accurate, comprehensive
clinical records within relevant clinical databases.
To handover equipment ensuring it
has been set up correctly.
To support the
therapists as required.
To assist with clinical audit to ensure professional and local
standards are met.
To safeguard children, young people and vulnerable
adults whom the service comes
into contact with.
To take phone calls, input data into the clinical database when referrals have
been received, to arrange clinic appointments and arrange repairs with the repair and maintenance service.
The post holder will also
Work within all policies,
procedures and budgets set by Whizz Kidz.
Act at
all times in the best interest of Whizz-Kidz.
Form effective working
relationships with all colleagues members, volunteers and outside organisations as appropriate.
Take responsibility for ensuring
that the policies and procedures relating to Health & Safety in the
workplace are adhered
to at all times.
Respect the confidentiality of
data stored electronically and by other means in line with the Data Protection
Act.
Not disclose to an unauthorised person any confidential information acquired through official
duties unless they have received official permission to do so.
The above list is not exclusive or exhaustive and the post
holder will be required to undertake such
duties as may reasonably be expected within
the scope and job rank of the post.
Please
note: This post is subject to an Enhanced level DBS Disclosure, which will be sought prior to the
confirmation of a job offer.
We will close the vacancy early if we receive an appropriate number of applications.
Person Specification
Qualifications
Essential
- Skills and knowledge
- - To support the therapists as required
- - To have good communication skills for efficient service provision, modifying the communication styles according to need.
- - Good computer literacy.
- Experience
- - Relevant experience working with children and/or adults
- - Administrative responsibilities
- Personal Qualities
- - Excellent interpersonal and communication skills (both written and verbal)
- - Able to work effectively as part of a team and on their own initiative.
Desirable
- Skills and knowledge
- - To be able to assess and prescribe standard mobility equipment
- - To manage a small clinical caseload efficiently
- - To be able to handover equipment, ensuring it has been set up correctly
- Experience
- - Experience of adjusting standard wheelchairs
- Personal Qualities
- - Ability to work autonomously
- - Self motivated and flexible
- - Ability to multi task, work calmly under pressure and meet tight deadlines.
- - Able to speak Bengali
Person Specification
Qualifications
Essential
- Skills and knowledge
- - To support the therapists as required
- - To have good communication skills for efficient service provision, modifying the communication styles according to need.
- - Good computer literacy.
- Experience
- - Relevant experience working with children and/or adults
- - Administrative responsibilities
- Personal Qualities
- - Excellent interpersonal and communication skills (both written and verbal)
- - Able to work effectively as part of a team and on their own initiative.
Desirable
- Skills and knowledge
- - To be able to assess and prescribe standard mobility equipment
- - To manage a small clinical caseload efficiently
- - To be able to handover equipment, ensuring it has been set up correctly
- Experience
- - Experience of adjusting standard wheelchairs
- Personal Qualities
- - Ability to work autonomously
- - Self motivated and flexible
- - Ability to multi task, work calmly under pressure and meet tight deadlines.
- - Able to speak Bengali
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.