Dementia Wellbeing Support Advisor

Job description

Job responsibilities

PRINCIPLE RESPONSIBILITIES AND DUTIES

To undertake an assessment/triage of the support and information required by the client and their carer following their referral and to formulate an appropriate support plan for the client following service requirements / timeframes.

Provide information at different stages of the dementia pathway so that is tailored to suit the person with dementia or their family/carer

Provide practical support to engage in meaningful daily activities and to maintain independence including the promotion of dementia friendly communities, advocacy, homecare and information. Provide support to maintain relationships both at home and in the wider community, signposting for further support where indicated. This includes (but is not limited to) providing 121 visits/outings, taking clients to and from dementia services e.g. café's, meeting centres, MCST.

To escalate any concerns or matters relating to risk in relation to a venue, activity, an individual and/or their carers to the Dementia Service Team Leader.

To build good working relationships with local dementia services including EIDs, local community groups, statutory and voluntary agencies and social prescribers.

Input data on to systems in an accurate and timely manner. Providing written and verbal reports as required.

To ensure that enquiries/referrals to the service are answered and dealt with efficiently, accurately and in a timely manner.

Ensure any customer feedback is recorded promptly and accurately and escalated if appropriate.

To work closely with staff and volunteers to ensure members receive a person-centred service that attends to everyone's physical and emotional needs wherever possible. (This does not include the provision of personal care)

To provide opportunities for members and family members to discuss issues that are concerning them in adjusting to living with dementia and to refer on for more specialists help where appropriate.

To maintain and raise the profile of the Dementia Wellbeing Service, Dementia Café's, Dementia Meeting Centres and MCST within the local community so that it is well-known and accessible and, in conjunction with colleagues in Age UK H&W and other relevant organisations

Respond to requests from the local community and referrers for information. This includes attending external meetings, events and giving presentations about our dementia services.

Actively engage with existing and new clients about our services e.g. via face to face / telephone engagement, leaflet/poster drops.

To attend and contribute to staff briefings, team meetings, training sessions and 1:1 meetings when required.

When required to personally cover the Dementia Café's, Dementia Meeting Centres and MCST course in times of staff absence. This may also include completion of assessments, assisting with activities, general kitchen duties and preparing the venue for the day. Along with sourcing and booking entertainment, sourcing and ordering equipment and planning days out which are off site of the meeting centre.

To undertake such duties as may, from time to time, be reasonably requested within the flexible definition of this post or as requested by the Dementia Service Team Leader or Dementia Service Manager.

To be willing to travel and work flexibly throughout the charities operational area

To be prepared to work from any of our operational bases as required

To work in accordance with GDPR, Safeguarding, best practice and quality frameworks.

To take responsibility for own personal development and learning. Undertake training as required.

To positively promote and publicise the work of Age UK H&W.

General:

To undertake other such responsibilities and duties as may be required by your line manager within the level and grading of the post, working flexibly as required.

To work collaboratively with others in achieving the aims and objectives of Age UK Herefordshire & Worcestershire set out in the Organisational Strategic Plan.

To work within the policies Procedures and quality frameworks adopted by Age UK Herefordshire and Worcestershire with particular attention to equal opportunities, data protection/confidentiality, safeguarding and health and safety requirements.

To participate in relevant audits and continuous improvement programmes, to ensure service delivery is maintained in line with internal and external standards.

To participate in the supervision and appraisal systems adopted by the Organisation.

To undertake relevant training as required by the organisation and agreed with your line manager.

To actively demonstrate and support our Charity values: we are friendly, we work together, we are always learning, we are flexible, we make a difference.

Values:

All post holders are expected to know, understand and act within the ethics and values of the Charity.

We are friendly

We work together

We make a difference

We are always learning

We are flexible

Person Specification

Qualifications

Essential

• We are looking for an individual who possess NVQ level 3 (or equivalent) or above, with a demonstrable knowledge of dementia and the needs of those living with dementia and their carers.
• Basic numeracy & literacy

Experience & Skills

Essential

• Experience:
• Previous experience of working with people affected by Dementia and their families.
• You will also need to have experience of working within the health and social care sector.
• We are looking for an individual who possess NVQ level 3 (or equivalent) or above, with a demonstrable knowledge of dementia and the needs of those living with dementia and their carers.
• Skills:
• Ability to assess unmet needs along with the understanding of the need for client confidentiality is essential
• Good communication
• Understanding of risks and monitoring these risks
• Ability and confidence to deescalate a situation
• Knowledge of data protection GDPR
• Basic numeracy and literacy
• An understanding of patient centred care
• Excellent communication skills
• Basic IT Literacy, including the Microsoft Package and email
• Patience and empathy
• Experience of working with older people
• Experience of measuring impact of services
• Experience planning and delivering person centred activities appropriate for someone with advanced dementia

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Age UK Herefordshire and Worcestershire

Address

Malvern Gate

Bromwich Road

Worcester

Worcestershire

WR2 4BN

Employer's website

https://www.ageuk.org.uk/herefordshireandworcestershire/about-us/work-for-us/ (Opens in a new tab)