Practice Manager

Job description

Job responsibilities

The Practice Manager will have overall responsibility for managerial and commercial aspects of Great Chapel Street Medical Centre. Responsibilities include developing and maintaining a safe, responsive, and trusted clinical environment for service users and staff, while ensuring the practice's profitability and sustainability. This requires effective collaboration with partners, service users, and both internal and external professional colleagues. The role requires on-site presence but with some potential for remote working hours within the week.

Responsibilities

Human Resources:

Supervise recruitment, retention, and general personnel management.

Ensure legal and gainful employment of staff, monitoring skill-mix and deployment.

Manage staffing levels within budget.

Oversee staff induction, training, appraisals, and mentoring.

Implement systems for resolving disputes and grievances.

Keep up-to-date with employment legislation.

Maintain HR documentation, including job descriptions, employment contracts, and

policies.

Financial Management:

Oversee and monitor all current contracts, informal business agreements, and strategic plans set by the directors.

Stay updated on practice performance metrics (e.g., QOF, Enhanced Services,

Prescribing) and ensure target delivery as per contracts and agreements.

Generate monthly financial and performance reports for the directors.

Manage monthly payroll and PAYE for staff, maintaining appropriate records.

Oversee contributions to the Practice pension schemes.

Implement and manage systems for handling and recording payments and invoices, ensuring accuracy and resolving discrepancies promptly.

Initiate and manage the rollout of new business plans.

Business Planning/Organisation:

Organise meetings, prepare agendas, and ensure minute distribution.

Ensure compliance with Care Quality Commission (CQC) requirements.

Develop and update practice protocols and procedures.

Maintain and secure practice premises, including fire prevention and security systems.

Manage procurement of equipment, supplies, and services within budget.

Develop and review Health & Safety policies, ensuring current legislation compliance.

Arrange insurance coverage and business continuity plans.

Maintain and service practice equipment.

Liaise with external professional colleagues to stay informed on relevant issues and agendas, representing the practice at meetings when necessary, including PCN matters and those relating to services commissioned by Westminster City Council Rough Sleeping Teams.

Support re-procurement/tendering processes such as that required for APMS contract (HHCIC awarded a 5+5+5 year contract in 2023 which may be reviewed at each 5 year point and necessitate a formal process) and Rough Sleeping Initiative (RSI) funded contracts (via Department for Levelling Up, Housing and Communities, procured by Westminster City Council Rough Sleeping team).

Information Management and Technology:

Support a successful digital service, ensuring it is accessible, efficient, confidential, and trustworthy and remains updated and relevant.

Motivate and train staff in IT use, ensuring effective digital service.

Set and monitor data entry and collection standards.

Ensure effective IT data security, backup, maintenance, and disaster recovery plans.

Liaise with Area Teams on IT procurement, funding, and national development programs.

Update the practice website as needed.

Team Leadership:

Provide advice and support to the staff and the partnership to ensure effective teamworking.

Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

Facilitate business directors and practice meetings and maintain an up-to-date action plan.

Support the management of the Patient Participation Group.

Direct patient contact when required to deal with practice complaints, or to issue formal warnings regarding behaviour/enforce practice Acceptable Behaviour Policy

Report back to the Directors ahead of quarterly meetings including financial reports and forecasts

Person Specification

Qualifications

Essential

• Literacy and numeracy skills sufficient to manage a small to medium sized business

Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification

Experience

Essential

• Experience of managing multidisciplinary teams
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development
• Experience of financial and budgetary management

Desirable

• Experience of working in a healthcare setting
• NHS/Primary care general practice experience
• Premises and health & safety experience
• Experience of working with people experiencing homelessness

Knowledge and skills

Essential

• Good interpersonal and communication skills
• Good skills in organisation and prioritisation
• Proficiency in data management software e.g. excel

Desirable

• Proficiency with SystmOne EHR system
• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Homeless Health CIC

Address

Great Chapel Street Medical Centre

4th floor, Soho Centre for Health

1 Frith Street

London

W1D 3HZ

Employer's website

https://greatchapelst.org.uk/ (Opens in a new tab)