Job summary
Women experiencing homelessness
have multiple barriers in accessing & engaging with healthcare & can
find services challenging to navigate. Uptake of screening for
cervical & breast cancer is poor in this group and access & use of
contraception is sporadic. Women experiencing homelessness who become pregnant
often need additional support.
This
is an opportunity to develop & deliver an important new area of work to
ensure the health needs of vulnerable homeless women are being met as part of a
redesigned Additional Health Needs Pathway.
Womens Health Care Navigator will work with Great Chapel
Street Medical Centre (GCS) clinicians & the wider homeless support sector & identify a caseload,
creating a clear care plan for each patient identifying how they can
be supported to access healthcare & work towards managing their
own health.
The
Womens Health Project is an exciting
new area of work & part of a redesigned Additional Health Needs Pathway. It
aims to bring together key agencies & ensure multi-disciplinary team working,
to provide wrap around support to ensure any issues which are blocking womens
access to healthcare are being addressed. The successful
candidate will shape the role of Care Navigator developing the work to meet the
needs of patients and stakeholders.
You will be managed & supported by an experienced Homeless Health Clinical Nurse Specialist (CNS) and the Lead GPs at GCS. You will be based in our surgery in Central London and be a core member of our team.
Main duties of the job
1. Care Navigation for Targeted
Clients. Provide
Care Navigation for a caseload of vulnerable homeless women.
a. Identify a
caseload. Work with Specialist Homeless GP surgeries, the
Homeless Health Community Nurses, Joint Homelessness Team and the Outreach
teams to identify a list of homeless women with health needs who would benefit
from Care Navigation.
b. Case
Management. Work with the CNS to identify a clear care plan
for each patient identifying how that individual can be supported to access
appropriate healthcare and work towards managing their own health.
c. Support
patients to access services. Support patients to ensure they are accessing
key services. Liaising with services and advocating for patients where
necessary to ensure they have access to services they are entitled to and
ensuring support is delivered in a co-ordinated way.
d. Record
keeping. Use SystmOne to keep up to date records ensuring
that the information needed for case management and for ongoing monitoring and
evaluation is captured.
2. Multi-Disciplinary Team
Meetings. Oversee multi-disciplinary team a.
Organise MDT Meetings. b.
Attend other key MDT meetings.
3.
Relationship Building. Develop and maintain
relationships with a range of partner organisations.
4.
Project Development. Contribute to the continuing
development of the Womens Health Project.
About us
Great Chapel Street Medical Centre is a GP practice
specifically for people experiencing homelessness The service is run by
Homeless Health CIC, a community interest company dedicated to the provision of
inclusion health.
Throughout its existence has been a leader in developing
services which meet the needs of the ever changing population of homeless
people. From an early stage it has drawn in other services such as social
support, dentistry, podiatry and mental health services to provide easy access
for homeless people to the services that they most need. These partnerships
have been key in providing a one-stop shop for vulnerable people who live in
chaotic and sometimes dangerous and uncertain conditions. We not only address
their health concerns but also seek to alleviate the social hardship which
exacerbates those medical conditions. There is often no quick fix to these
problems and it requires experienced, senior, motivated, committed staff to
engage and manage this population and their problems.
The Practice serves people who are rough sleepers, hostel
dwellers, those in temporary social housing, sofa surfers and some former
patients at risk of becoming homeless again, irrespective of any other
entitlements.
Great Chapel Street has pioneered multi-disciplinary team
(MDT) working and meets weekly with its full staff complement as well as
attendees from other services to discuss how it can best meet the needs of the
most vulnerable or challenging individuals.
Job description
Job responsibilities
Great Chapel Street has pioneered
multi-disciplinary team (MDT) working and meets weekly with its full staff
complement as well as attendees from other services to discuss how it can best
meet the needs of the most vulnerable or challenging individuals.
The
care navigator role is a varied and flexible role focusing on skilled engagement
of hard to reach patients and liaison with health agencies. Duties include:
1. Care Navigation for Targeted
Clients. Provide
Care Navigation for a caseload of vulnerable homeless women.
a. Identify a
caseload. Work with Specialist Homeless GP surgeries, the
Homeless Health Community Nurses, Joint Homelessness Team and the Outreach
teams to identify a list of homeless women with health needs who would benefit
from Care Navigation.
b. Case
Management. Work with the CNS to identify a clear care plan for each patient
identifying how that individual can be supported to access appropriate
healthcare and work towards managing their own health.
c. Support
patients to access services. Support patients to ensure they are
accessing key services. Liaising with services and advocating for
patients where necessary to ensure they have access to services they are
entitled to and ensuring support is delivered in a co-ordinated way.
d. Record
keeping. Use SystmOne to keep up to date records ensuring that the
information needed for case management and for ongoing monitoring and
evaluation is captured.
2. Multi-Disciplinary Team
Meetings. Oversee multi-disciplinary team meetings.
1.
Organise MDT Meetings. Arrange regular
MDT meetings involving key agencies to explore how best to support the patients
being supported by the Care Navigator.
2.
Attend other key MDT meetings. Attend
meetings at the surgery and with other teams (outreach, Pathway, addictions
services etc.) as appropriate to identify patients who should be part of the
caseload.
3.
Relationship Building. Develop and maintain
relationships with a range of partner organisations.
1. Relationship
Management. Develop and maintain relationships with a range of partner
organisations including GP surgeries, hostels, the outreach teams, the Homeless
Health and Joint Homelessness teams, statutory and advice and guidance
services.
4.
Project Development. Contribute to the continuing
development of the Womens Health Project.
a.
Develop Programme.
Work with key stakeholders to contribute to the continuing development of the Womens
Health Project creating working methodologies that meet the needs of the patient
group.
b.
Capture Good Practice.
Work with partner agencies to identify good practice and develop case studies
to be disseminated.
c.
Monitoring and
Evaluation Work with the CNS to develop an
evaluation framework. Maintain excellent records on SystmOne and assist with
monitoring reports as necessary.
Job description
Job responsibilities
Great Chapel Street has pioneered
multi-disciplinary team (MDT) working and meets weekly with its full staff
complement as well as attendees from other services to discuss how it can best
meet the needs of the most vulnerable or challenging individuals.
The
care navigator role is a varied and flexible role focusing on skilled engagement
of hard to reach patients and liaison with health agencies. Duties include:
1. Care Navigation for Targeted
Clients. Provide
Care Navigation for a caseload of vulnerable homeless women.
a. Identify a
caseload. Work with Specialist Homeless GP surgeries, the
Homeless Health Community Nurses, Joint Homelessness Team and the Outreach
teams to identify a list of homeless women with health needs who would benefit
from Care Navigation.
b. Case
Management. Work with the CNS to identify a clear care plan for each patient
identifying how that individual can be supported to access appropriate
healthcare and work towards managing their own health.
c. Support
patients to access services. Support patients to ensure they are
accessing key services. Liaising with services and advocating for
patients where necessary to ensure they have access to services they are
entitled to and ensuring support is delivered in a co-ordinated way.
d. Record
keeping. Use SystmOne to keep up to date records ensuring that the
information needed for case management and for ongoing monitoring and
evaluation is captured.
2. Multi-Disciplinary Team
Meetings. Oversee multi-disciplinary team meetings.
1.
Organise MDT Meetings. Arrange regular
MDT meetings involving key agencies to explore how best to support the patients
being supported by the Care Navigator.
2.
Attend other key MDT meetings. Attend
meetings at the surgery and with other teams (outreach, Pathway, addictions
services etc.) as appropriate to identify patients who should be part of the
caseload.
3.
Relationship Building. Develop and maintain
relationships with a range of partner organisations.
1. Relationship
Management. Develop and maintain relationships with a range of partner
organisations including GP surgeries, hostels, the outreach teams, the Homeless
Health and Joint Homelessness teams, statutory and advice and guidance
services.
4.
Project Development. Contribute to the continuing
development of the Womens Health Project.
a.
Develop Programme.
Work with key stakeholders to contribute to the continuing development of the Womens
Health Project creating working methodologies that meet the needs of the patient
group.
b.
Capture Good Practice.
Work with partner agencies to identify good practice and develop case studies
to be disseminated.
c.
Monitoring and
Evaluation Work with the CNS to develop an
evaluation framework. Maintain excellent records on SystmOne and assist with
monitoring reports as necessary.
Person Specification
Experience
Essential
- Minimum of two years experience of paid employment working with people experiencing homelessness or multiple disadvantage.
- Experience of developing and maintaining partnerships with homelessness services and/or health providers.
- Experience of managing a caseload in a multi-disciplinary setting.
- An understanding of data privacy and GDPR
Desirable
- Inclusion health experience
- Good knowledge of the health and social care system.
Other
Essential
- Able to travel around the district (car/bike/public transport/foot)
- Ability to adapt to changes within work environment
Knowledge & skills
Essential
- Ability to undertaking risk assessments, developing support plans, prioritising needs and balancing competing demands.
- Excellent written, presentation and interpersonal communication skills with a wide range of audiences in a range of settings.
-
- Excellent communication and professional relationship building skills with a flexible but tenacious approach in order to establish rapport with patients, who may find such engagement challenging.
- A creative, solution-focused approach to overcoming challenges and a willingness to learn.
- Ability to managing and/or facilitating meetings, including setting agendas and writing minutes.
-
- Excellent administration and organisation skills and the ability to present information in a clear and accessible manner, to a range of audiences.
- Excellent IT skills on a PC: word-processing, databases, spread sheets, email and the internet, and experience of using computer based systems to accurately record work and client details.
- Ability to work under pressure and meet deadlines
- Ability to effectively communicate complex information, verbally and written.
Desirable
- Up-to-date knowledge of welfare benefits, debt and finance, and issues relevant
- Personal or work-related experience of the issues relevant to homeless people
Person Specification
Experience
Essential
- Minimum of two years experience of paid employment working with people experiencing homelessness or multiple disadvantage.
- Experience of developing and maintaining partnerships with homelessness services and/or health providers.
- Experience of managing a caseload in a multi-disciplinary setting.
- An understanding of data privacy and GDPR
Desirable
- Inclusion health experience
- Good knowledge of the health and social care system.
Other
Essential
- Able to travel around the district (car/bike/public transport/foot)
- Ability to adapt to changes within work environment
Knowledge & skills
Essential
- Ability to undertaking risk assessments, developing support plans, prioritising needs and balancing competing demands.
- Excellent written, presentation and interpersonal communication skills with a wide range of audiences in a range of settings.
-
- Excellent communication and professional relationship building skills with a flexible but tenacious approach in order to establish rapport with patients, who may find such engagement challenging.
- A creative, solution-focused approach to overcoming challenges and a willingness to learn.
- Ability to managing and/or facilitating meetings, including setting agendas and writing minutes.
-
- Excellent administration and organisation skills and the ability to present information in a clear and accessible manner, to a range of audiences.
- Excellent IT skills on a PC: word-processing, databases, spread sheets, email and the internet, and experience of using computer based systems to accurately record work and client details.
- Ability to work under pressure and meet deadlines
- Ability to effectively communicate complex information, verbally and written.
Desirable
- Up-to-date knowledge of welfare benefits, debt and finance, and issues relevant
- Personal or work-related experience of the issues relevant to homeless people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
