Second Step

Senior Recovery Navigator

The closing date is 17 November 2025

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Job summary

The Community Rehabilitation Service is an award winning service provided by Second Step in partnership with Avon and Wiltshire Mental Health Partnership NHS Trust and Missing Link. Shaped by people who have used mental health services, the Community Rehabilitation Service gives people the support they need to achieve their hopes and goals. We are passionate about recovery and the service is Trauma informed. The post will be based at Second Step office in Pennywell Road, Bristol.

Main duties of the job

You will work as part of a wider multi-disciplinary team delivering specialist physical health and wellbeing interventions, ensuring that services are tailored to individuals cultural and social needs. The post holder will work with all service users on the caseload, screening their physical health needs and co-producing a care plan outlining goals and interventions agreed, the post holder will need excellent organisational and documentation skills for the role.

About us

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.

Details

Date posted

03 November 2025

Pay scheme

Other

Salary

£29,691 a year

Contract

Permanent

Working pattern

Full-time

Reference number

SEC1152709

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Job description

Job responsibilities

Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users. Build trusting and collaborative relationships with service users. Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities based approach Contribute to the co-production of Personal Wellbeing Plans, crisis plans and other self-management tools, in partnership with service users and their Key-workers in line with best practice. Provide support, referring and liaising effectively with all professionals, agencies and other parties involved in service users support in order to deliver the agreed plan. Work closely with colleagues within the service and build strong partnership working with other agencies such as Primary care, Health and Social Care, Voluntary and Community Service. Support/ facilitate service users to access services.

Job description

Job responsibilities

Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users. Build trusting and collaborative relationships with service users. Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities based approach Contribute to the co-production of Personal Wellbeing Plans, crisis plans and other self-management tools, in partnership with service users and their Key-workers in line with best practice. Provide support, referring and liaising effectively with all professionals, agencies and other parties involved in service users support in order to deliver the agreed plan. Work closely with colleagues within the service and build strong partnership working with other agencies such as Primary care, Health and Social Care, Voluntary and Community Service. Support/ facilitate service users to access services.

Person Specification

Experience

Essential

  • A minimum of two years significant experience working with people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
  • Proven experience of carrying out needs and/or risk assessments and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter.
Person Specification

Experience

Essential

  • A minimum of two years significant experience working with people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
  • Proven experience of carrying out needs and/or risk assessments and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Manager

Gaelle Carrera

gaelle.carrera@nhs.net

Details

Date posted

03 November 2025

Pay scheme

Other

Salary

£29,691 a year

Contract

Permanent

Working pattern

Full-time

Reference number

SEC1152709

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


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