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Second Step

Recovery Coach

The closing date is 12 October 2025

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Job summary

We are recruiting a 1.0FTE 37 hours per week Recovery Coach to join our Help When You Need It (HWYNI) Team in Bristol to support in providing low level tier 2 support for people across Bristol. Help When You Need It aims to provide people with flexible, tailored support at the right time and place. The Bristol based service will also link in with other agencies to overcome the barriers than limit people from achieving their goals.

Main duties of the job

We are committed to working with arecovery-based approachand supporting people to meet their individual needs.

About us

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and other needs. Our vision is that we believe in a world where everyone affected by mental health support needs can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.

Details

Date posted

23 September 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Fixed term

Duration

5 months

Working pattern

Full-time

Reference number

SEC1140559

Job locations

162 Pennywell Road

St Jude's

Bristol

BS5 0TX


Job description

Job responsibilities

Contributing to a service that has high aspirations for service users and has a commitment to supporting recovery for everyone using the service. Work in a team of Recovery Coaches in the delivery of specified Goal Based Outcomes for clients and individualised case management to time and standard. Ensuring safe service delivery, safeguarding service users, cares and families. Positive outcomes for service users are achieved through effective time managed support Full implementation of policies and procedures. Contribution to the development of the service. Collaboration and contribution to the effectiveness of the team.

Job description

Job responsibilities

Contributing to a service that has high aspirations for service users and has a commitment to supporting recovery for everyone using the service. Work in a team of Recovery Coaches in the delivery of specified Goal Based Outcomes for clients and individualised case management to time and standard. Ensuring safe service delivery, safeguarding service users, cares and families. Positive outcomes for service users are achieved through effective time managed support Full implementation of policies and procedures. Contribution to the development of the service. Collaboration and contribution to the effectiveness of the team.

Person Specification

Experience

Essential

  • Proven experience of working in service provision for people with complex and multiple needs relating to at least two of the following: mental health, drug and alcohol, homelessness, offending
  • Proven experience of outreach or floating support work, demonstrating persistence and flexibility and a range of strategies in successfully supporting clients to engage voluntarily
  • Proven ability to build relationships, and to work collaboratively and successfully in a team environment across sectors and agencies
  • Proven ability to promote and apply good practice in equality and diversity
  • Proven ability to operate risk management and safe working practices in working with vulnerable clients
Person Specification

Experience

Essential

  • Proven experience of working in service provision for people with complex and multiple needs relating to at least two of the following: mental health, drug and alcohol, homelessness, offending
  • Proven experience of outreach or floating support work, demonstrating persistence and flexibility and a range of strategies in successfully supporting clients to engage voluntarily
  • Proven ability to build relationships, and to work collaboratively and successfully in a team environment across sectors and agencies
  • Proven ability to promote and apply good practice in equality and diversity
  • Proven ability to operate risk management and safe working practices in working with vulnerable clients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

162 Pennywell Road

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

162 Pennywell Road

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Recovery Coach

Louise Ndibwirende

louise.ndibwirende@second-step.co.uk

07860938272

Details

Date posted

23 September 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Fixed term

Duration

5 months

Working pattern

Full-time

Reference number

SEC1140559

Job locations

162 Pennywell Road

St Jude's

Bristol

BS5 0TX


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