Job summary
The Safe Haven is an out-of-hour service that offers short-term support to clients, 7 days a week, 365 days a year. The service focuses on supporting episodes of emotional distress rather than providing ongoing support interventions. The service offers support interventions, including the discussion of self-management tools and the creation of Wellness Action Plans. The Second Step Team can offer clients advice around managing suicidal ideation, emotional distress, anxiety, depression, low mood, social isolation, and sleep hygiene; we can provide guidance and support for signposting for issues that are causing stress such as housing, debt, health problems, substance misuse and unemployment.
Main duties of the job
The purpose of the role is to work collaboratively with service users accessing the service and other professionals to navigate and coordinate services
(both social and clinical interventions), connecting into community resources, building resilience, and improving wellbeing.
Work with a recovery and psychologically informed approach, taking a holistic approach to provide support to individuals
during episodes of emotional distress. Ensure that services are tailored to an individuals cultural and social needs
About us
Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.
Job description
Job responsibilities
Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users.
Build trusting and collaborative relationships with service users.
Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a recovery orientated, psychologically informed, equalities based approach.
Co-produce, implement and review recovery plans, crisis plans and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice
Job description
Job responsibilities
Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users.
Build trusting and collaborative relationships with service users.
Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a recovery orientated, psychologically informed, equalities based approach.
Co-produce, implement and review recovery plans, crisis plans and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice
Person Specification
Experience
Essential
- A minimum of two years significant experience working with people with mental health needs, or people with complex needs
- Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
- Proven experience of carrying out needs and/or risk assessments and the support planning process
- Experience of working with a number of individuals with competing needs and priorities
Desirable
- Proven experience of mental health issues and/or services, either as a user, carer or supporter
Person Specification
Experience
Essential
- A minimum of two years significant experience working with people with mental health needs, or people with complex needs
- Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
- Proven experience of carrying out needs and/or risk assessments and the support planning process
- Experience of working with a number of individuals with competing needs and priorities
Desirable
- Proven experience of mental health issues and/or services, either as a user, carer or supporter
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
