Job summary
The Safe Haven service offers short-term support to clients. This service focuses on supporting episodes of emotional distress rather than providing ongoing support intervention. The service offers up to 3 support interventions, which can include the discussion of self-management tools and the creation of Wellness Action Plans. The Second Step Team will also offer clients support with suicidal ideation, emotional distress, anxiety, depression, low mood, social isolation, and sleep hygiene. We offer additional support and signposting for issues such as housing, debt, health problems, drugs and alcohol use, substance misuse and unemployment. Follow up wellbeing checks can also be arranged to review a clients psychological state after their return home.
Main duties of the job
The purpose of the role is to provide Leadership and guidance to the team of Recovery Navigators, working collaboratively together with service users accessing the service and other professionals to navigate and coordinate services connecting into community resources, building resilience and improving wellbeing. Work within a recovery and psychologically informed approach, taking a holistic approach to provide support to individuals during episodes of emotional distress. Ensure that services are tailored to individuals cultural and social needs.
About us
Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.
Job description
Job responsibilities
Ensure all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users.
Build trusting and collaborative relationships with service users/visitors.
Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individuals recovery.
Work closely with carers, families and children as with service users carers if appropriate.
Assist the Senior Operations Manager and Team Managers to monitor and evaluate the service, and implement changes in line with best practice, in order to maximise service performance.
Job description
Job responsibilities
Ensure all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users.
Build trusting and collaborative relationships with service users/visitors.
Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individuals recovery.
Work closely with carers, families and children as with service users carers if appropriate.
Assist the Senior Operations Manager and Team Managers to monitor and evaluate the service, and implement changes in line with best practice, in order to maximise service performance.
Person Specification
Experience
Essential
- Experience of supervising staff, students or volunteers.
- Two years significant experience of working with people with mental health needs including needs assessments and the support planning process.
- Experience of working with people with multiple needs i.e. mental health, homelessness, alcohol/drug dependency.
- Experience of providing practical and emotional support to enable the client to take up the responsibilities of their own tenancy and settle and reintegrate into the community.
Desirable
- Proven experience of working within a housing and support agency
- Proven experience of mental health issues and/or services, either as a user, carer or supporter.
Person Specification
Experience
Essential
- Experience of supervising staff, students or volunteers.
- Two years significant experience of working with people with mental health needs including needs assessments and the support planning process.
- Experience of working with people with multiple needs i.e. mental health, homelessness, alcohol/drug dependency.
- Experience of providing practical and emotional support to enable the client to take up the responsibilities of their own tenancy and settle and reintegrate into the community.
Desirable
- Proven experience of working within a housing and support agency
- Proven experience of mental health issues and/or services, either as a user, carer or supporter.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
