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Second Step

Referral Coordinator

The closing date is 20 July 2025

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Job summary

The Higher Needs Floating Support Service is a newly commissioned service working with people in temporary accommodation or at risk of homelessness across a variety of settings. The team work closely with the local authority, health, treatment and specialist support providers to improve outcomes and work towards more settled accommodation for those facing multiple disadvantage

Main duties of the job

As a Housing support register (HSR) referral coordinator within the Higher Needs Floating Support Service, you will;Assist the Floating Support Service Team Manager in the provision of high quality, effective and comprehensive support to HNF team and clients. Provide day to day leadership and line manage to floating support workers. Manage and allocate referrals from the Housing Support Register (HSR) across the wider Higher Needs Floating Support Service (HNFSS). Promote effective team working and communication.

About us

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.

Details

Date posted

04 July 2025

Pay scheme

Other

Salary

£27,810 a year

Contract

Fixed term

Duration

8 months

Working pattern

Part-time

Reference number

SEC1116346

Job locations

162 Pennywell Road

Bristol

BS5 0TX


Job description

Job responsibilities

Carry out role adhering to Second Steps policies, procedures, values, code of conduct and with a Recovery orientated approach. To be responsible for sensitively assessing and triaging referrals in a timely manner based on an individual's support needs, ensuring that all appropriate information from 3rd parties is received. To maintain tracking and appropriate documentation of referrals, keeping files/records on Inform and the Housing Support Register up to date. Provide robust core support to the service, enabling support workers to focus on managing individual client journeys. To assign Support Workers to clients. Liaise with other agencies and parties to provide a co-ordinated quality support service to service users, ensuring continuity of approach and fulfilment of support packages.

Job description

Job responsibilities

Carry out role adhering to Second Steps policies, procedures, values, code of conduct and with a Recovery orientated approach. To be responsible for sensitively assessing and triaging referrals in a timely manner based on an individual's support needs, ensuring that all appropriate information from 3rd parties is received. To maintain tracking and appropriate documentation of referrals, keeping files/records on Inform and the Housing Support Register up to date. Provide robust core support to the service, enabling support workers to focus on managing individual client journeys. To assign Support Workers to clients. Liaise with other agencies and parties to provide a co-ordinated quality support service to service users, ensuring continuity of approach and fulfilment of support packages.

Person Specification

Experience

Essential

  • Proven experience of working in services for people with complex and multiple needs relating to at least two of the following: mental health, drug and alcohol, homelessness, offending including needs assessments and the support planning process.
  • Experience of supervising staff, students or volunteers.
  • Proven experience of outreach/floating support work, demonstrating persistence and flexibility and a range of successful engagement strategies
  • Proven ability to build relationships, and to work collaboratively and successfully in a team environment across sectors and agencies
  • Proven ability to promote and apply good practice in equality and diversity
  • Proven ability to operate risk management and safe working practices in working with vulnerable clients

Desirable

  • Proven experience of working within a housing and support agency
  • Proven experience of mental health issues and/or services, either as a user, carer or supporter.
  • Lived experience as a service user or carer.
Person Specification

Experience

Essential

  • Proven experience of working in services for people with complex and multiple needs relating to at least two of the following: mental health, drug and alcohol, homelessness, offending including needs assessments and the support planning process.
  • Experience of supervising staff, students or volunteers.
  • Proven experience of outreach/floating support work, demonstrating persistence and flexibility and a range of successful engagement strategies
  • Proven ability to build relationships, and to work collaboratively and successfully in a team environment across sectors and agencies
  • Proven ability to promote and apply good practice in equality and diversity
  • Proven ability to operate risk management and safe working practices in working with vulnerable clients

Desirable

  • Proven experience of working within a housing and support agency
  • Proven experience of mental health issues and/or services, either as a user, carer or supporter.
  • Lived experience as a service user or carer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

162 Pennywell Road

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

162 Pennywell Road

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Manager

Samantha Scott

sam.scott@second-step.co.uk

Details

Date posted

04 July 2025

Pay scheme

Other

Salary

£27,810 a year

Contract

Fixed term

Duration

8 months

Working pattern

Part-time

Reference number

SEC1116346

Job locations

162 Pennywell Road

Bristol

BS5 0TX


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