Job summary
Leeds Mental Wellbeing Service (LMWS) is a Talking Therapy and Primary Care Mental Health service commissioned by Leeds CCG.
LMWS was launched in November 2019 and brought together Leeds IAPT (talking therapies), a citywide primary care mental health support service and psychological therapies in the perinatal period, into one service. This was with the aim to reduce waiting times in the service and address health inequalities and gaps within mental health services in the city (see link for more details).
Youll support the Service Manager in the effective management and operation of the service, its staff, clients, finances and premises. In the absence of the Service Manager, you will take overall responsibility for the service.
Youll also work as part of a new and establishing Primary Care Mental Health Service, based within GP surgeries. Of principal importance will be inputting into the clinical and operational development of this service, building relationships with GPs and GP Practice Managers and developing an MDT approach within the teams. The post holder will provide line-management supervision to the team including PCMH Specialists (band 6), Practitioners (band 5) and Support Workers (band 4).
Main duties of the job
Provide performance management supervision including caseload management to team members and underpin and support the Service Manager
Facilitate the recruitment and induction of new staff, in line with Community Links policies and procedures, and in line with commissioners expectations.
Liaise with the Clinical Head of Service and clinical supervisors, ensuring that the team receive appropriate levels of clinical supervision.
To contribute to the development and maintenance of operational systems to ensure the smooth running and ongoing effectiveness of the service (with Service Manager guidance).
Facilitate the development of service protocols, and practice guidelines as required, taking account of partner provider joint protocols and procedures (with Service Manager guidance).
Ensure that robust policy and procedures are in place and implemented to support service delivery within appropriate clinical governance frameworks (with Service Manager guidance).
Have a good understanding of health inequalities within the city and. Develop strategies to facilitate better access to LMWS and treatment experience for our service users.
Make and maintain links with agencies and groups who work with Young People (17-21) and Older People (over 65 years) in line with these particular areas of focus for LMWS.
About us
Inspire North aims to provide a high-quality customer service adhering to the principles of best practice, promoting equal opportunities and working positively with diversity. Inspire North is an ambitious, forward-thinking organisation and you must be committed to developing and enhancing the services we provide.
Community Links as part of the Inspire North Group is a provider of mental health support services to socially excluded groups working with vulnerable and disadvantaged individuals and families. We deliver a range of creative services in partnership with organisations who share our values across sectors and communities.
The organisation expects all its employees to carry out their duties in a professional manner with a client focus, ensuring that respect and courtesy is shown to them, colleagues, other service providers and all those in contact with the organisation. You are expected to uphold the values and ethos of the Inspire North Group at all times.
We are proudly and actively anti-racist and as such, you are expected to drive the anti-racism agenda forward.
Job description
Job responsibilities
1. Provide performance management supervision including caseload management to team members and underpin and support the Service Manager
2. Facilitate the recruitment and induction of new staff, in line with Community Links policies and procedures, and in line with commissioners expectations.
3. Liaise with the Clinical Head of Service and clinical supervisors, ensuring that the team receive appropriate levels of clinical supervision.
4. To contribute to the development and maintenance of operational systems to ensure the smooth running and ongoing effectiveness of the service (with Service Manager guidance).
5. Facilitate the development of service protocols, and practice guidelines as required, taking account of partner provider joint protocols and procedures (with Service Manager guidance).
6. Ensure that robust policy and procedures are in place and implemented to support service delivery within appropriate clinical governance frameworks (with Service Manager guidance).
7. Have a good understanding of health inequalities within the city and. Develop strategies to facilitate better access to LMWS and treatment experience for our service users.
8. Make and maintain links with agencies and groups who work with Young People (17-21) and Older People (over 65 years) in line with these particular areas of focus for LMWS.
9. Take the lead in the operational management of clinic venues including securing of appropriate community venues for service delivery, ensuring an appropriate geographical spread and sufficient out of hours provision. Liaison with appropriate stakeholders including consortium partners and venue providers to resolve any issues.
10. Contribute to effective systems of communication, consultation, referral, and liaison between colleagues and teams in Community Links and other agencies around care pathways for clients (with the guidance of the Service Manager).
11. Ensure clients are provided with clear information about the service they are accessing, to promote individual choice, responsibility, and empowerment; and to ensure clients are provided with interventions which are based on assessment findings (with the guidance of the Service Manager).
12. Adhere to existing performance management systems in order to meet the reporting requirements of NHS Leeds and other stakeholders and compliance with client records and monitoring systems.
13. In conjunction with and under the guidance of the Service Manager, ensure Service compliance with all relevant Health and Safety legislation and that premises remain secure and safe for the workers based there.
14. Involve service users in service developments through a range of methods.
15. Delivery of clinical work where appropriate and dependant on service need.
16. Ensure that client confidentiality is protected at all times.
17. Adhere to organisational policies and procedures relating to risk and personal safety.
18. Contribute to the achievement of annually set individual and team targets.
19. Represent Community Links in a knowledgeable and professional manner, at all times.
20. Maintain appropriate professional boundaries, at all times.
21. Identify own training and development needs in conjunction with your line manager and participate in training opportunities as directed.
22. Partake in regular supervision and in Community Links Personal Development Review system.
23. Participate in team meetings and other meetings as required.
24. Keep up-to-date with policies, guidelines, procedures and practices.
You may, be required to perform any other duties as the organisation may reasonably require. You undertake to work to the best of your ability and use your best endeavours to promote, develop and extend the groups business and interests.
Please note this job description is intended to provide a guide to the general duties and responsibilities of the role the post holder is expected to adopt a flexible approach to the tasks. It should not be regarded as a contractual document. It will be reviewed regularly and may be varied at the discretion of Inspire North.
Job description
Job responsibilities
1. Provide performance management supervision including caseload management to team members and underpin and support the Service Manager
2. Facilitate the recruitment and induction of new staff, in line with Community Links policies and procedures, and in line with commissioners expectations.
3. Liaise with the Clinical Head of Service and clinical supervisors, ensuring that the team receive appropriate levels of clinical supervision.
4. To contribute to the development and maintenance of operational systems to ensure the smooth running and ongoing effectiveness of the service (with Service Manager guidance).
5. Facilitate the development of service protocols, and practice guidelines as required, taking account of partner provider joint protocols and procedures (with Service Manager guidance).
6. Ensure that robust policy and procedures are in place and implemented to support service delivery within appropriate clinical governance frameworks (with Service Manager guidance).
7. Have a good understanding of health inequalities within the city and. Develop strategies to facilitate better access to LMWS and treatment experience for our service users.
8. Make and maintain links with agencies and groups who work with Young People (17-21) and Older People (over 65 years) in line with these particular areas of focus for LMWS.
9. Take the lead in the operational management of clinic venues including securing of appropriate community venues for service delivery, ensuring an appropriate geographical spread and sufficient out of hours provision. Liaison with appropriate stakeholders including consortium partners and venue providers to resolve any issues.
10. Contribute to effective systems of communication, consultation, referral, and liaison between colleagues and teams in Community Links and other agencies around care pathways for clients (with the guidance of the Service Manager).
11. Ensure clients are provided with clear information about the service they are accessing, to promote individual choice, responsibility, and empowerment; and to ensure clients are provided with interventions which are based on assessment findings (with the guidance of the Service Manager).
12. Adhere to existing performance management systems in order to meet the reporting requirements of NHS Leeds and other stakeholders and compliance with client records and monitoring systems.
13. In conjunction with and under the guidance of the Service Manager, ensure Service compliance with all relevant Health and Safety legislation and that premises remain secure and safe for the workers based there.
14. Involve service users in service developments through a range of methods.
15. Delivery of clinical work where appropriate and dependant on service need.
16. Ensure that client confidentiality is protected at all times.
17. Adhere to organisational policies and procedures relating to risk and personal safety.
18. Contribute to the achievement of annually set individual and team targets.
19. Represent Community Links in a knowledgeable and professional manner, at all times.
20. Maintain appropriate professional boundaries, at all times.
21. Identify own training and development needs in conjunction with your line manager and participate in training opportunities as directed.
22. Partake in regular supervision and in Community Links Personal Development Review system.
23. Participate in team meetings and other meetings as required.
24. Keep up-to-date with policies, guidelines, procedures and practices.
You may, be required to perform any other duties as the organisation may reasonably require. You undertake to work to the best of your ability and use your best endeavours to promote, develop and extend the groups business and interests.
Please note this job description is intended to provide a guide to the general duties and responsibilities of the role the post holder is expected to adopt a flexible approach to the tasks. It should not be regarded as a contractual document. It will be reviewed regularly and may be varied at the discretion of Inspire North.
Person Specification
Qualifications
Desirable
- Qualification in plain English Second Language e.g. Urdu, Polish, BSL
Knowledge and skills
Essential
- Understands how principles of clinical Governance apply to service delivery
- Has a sound knowledge base and awareness of mental health
- Understands principles of client confidentiality
- Ability to supervise, support, motivate, direct and develop staff including caseload management
- Good organisational skills, ability to work self-directed and to manage both service caseload and managerial duties
- Good IT technical literacy of Microsoft Applications e.g. Word, Excel, Access and Power Point, to support performance monitoring including presentation skills
- Good verbal, written and numeracy skills sufficient to be able to make accurate written records
- Ability to communicate and work collaboratively with colleagues and stakeholders
- Good interpersonal skills including listening and displaying empathy
- Creative, flexible and imaginative approach to working with people with mental health
- Self-aware, ability to reflect, aware of own limitations
- Have access to a car for work purposes and hold a full current UK driving licence
Approach
Essential
- Demonstrate understanding and commitment to equal opportunities, diversity and addressing health inequalities
- Demonstrate a commitment and enthusiasm for working with our service user group
- Able to build and maintain relationships whilst maintaining appropriate professional boundaries
- Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload
- Demonstrate the ability to undertake work with high degree of accuracy and strong attention to detail
- Have a genuine interest in leading and managing others and show an aptitude for this
- Demonstrate an understanding of and commitment to our anti-racism agenda
Experience
Essential
- Proven track record of leadership, supervision skills and secure commitment to continuous improvement and performance management
- Experience of managing change within the workplace and of using risk assessment principles and procedures
- Substantial clinical experience in mental health e.g. experience in managing risk in mental health setting
- Experience of working with data collection and monitoring systems
- Experience of mental health either as service user, carer, worker or volunteer.
Desirable
- Experience of working in an IAPT or PCMH service
- Experience of working in a stepped care setting
Person Specification
Qualifications
Desirable
- Qualification in plain English Second Language e.g. Urdu, Polish, BSL
Knowledge and skills
Essential
- Understands how principles of clinical Governance apply to service delivery
- Has a sound knowledge base and awareness of mental health
- Understands principles of client confidentiality
- Ability to supervise, support, motivate, direct and develop staff including caseload management
- Good organisational skills, ability to work self-directed and to manage both service caseload and managerial duties
- Good IT technical literacy of Microsoft Applications e.g. Word, Excel, Access and Power Point, to support performance monitoring including presentation skills
- Good verbal, written and numeracy skills sufficient to be able to make accurate written records
- Ability to communicate and work collaboratively with colleagues and stakeholders
- Good interpersonal skills including listening and displaying empathy
- Creative, flexible and imaginative approach to working with people with mental health
- Self-aware, ability to reflect, aware of own limitations
- Have access to a car for work purposes and hold a full current UK driving licence
Approach
Essential
- Demonstrate understanding and commitment to equal opportunities, diversity and addressing health inequalities
- Demonstrate a commitment and enthusiasm for working with our service user group
- Able to build and maintain relationships whilst maintaining appropriate professional boundaries
- Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload
- Demonstrate the ability to undertake work with high degree of accuracy and strong attention to detail
- Have a genuine interest in leading and managing others and show an aptitude for this
- Demonstrate an understanding of and commitment to our anti-racism agenda
Experience
Essential
- Proven track record of leadership, supervision skills and secure commitment to continuous improvement and performance management
- Experience of managing change within the workplace and of using risk assessment principles and procedures
- Substantial clinical experience in mental health e.g. experience in managing risk in mental health setting
- Experience of working with data collection and monitoring systems
- Experience of mental health either as service user, carer, worker or volunteer.
Desirable
- Experience of working in an IAPT or PCMH service
- Experience of working in a stepped care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
