Deputy Manager

Job description

Job responsibilities

1. Support the Service Manager in ensuring team members deliver relevant and appropriate support and fulfil Community Links’ contractual obligations.

2. Provide leadership and line management to the team, including caseload management, facilitating access to training and development and evaluating staff work performance in line with the induction and Performance Development Review System.

3. Facilitate the recruitment and induction of new staff, in line with Community Links’ policies and procedures, and in line with commissioners’ expectations.

4. Liaise with the Clinical Head of Service and clinical supervisors, ensuring that the team receive appropriate levels of clinical supervision, in line with recognised best practice.

5. Contribute to the development and maintenance of operational systems to ensure the smooth running and ongoing effectiveness of the service.

6. Facilitate the development of service protocols, and practice guidelines as required, taking account of partner provider joint protocols and procedures.

7. Contribute to ensuring that robust policy and procedures are in place and implemented to support service delivery within appropriate clinical governance frameworks.

8. Develop strategies to facilitate better access to LMWS and treatment experience for those who experience Health Inequalities.

9. Make and maintain links with agencies and groups who work with Young People (17-21) and Older People (over 65 years) in line with these particular areas of focus for Community Links LMWS

10. To take the lead in the operational management of clinic venues including securing of appropriate community venues for service delivery, ensuring an appropriate geographical spread and sufficient out of hours provision. Liaison with appropriate stakeholders including consortium partners and venue providers to resolve any issues.

11. Contribute to effective systems of communication, consultation, referral, and liaison between colleagues and teams in Community Links and other agencies, in particular around care pathways for clients.

12. Ensure clients are provided with clear information about the service they are accessing, in order to promote individual choice, responsibility, and empowerment; and to ensure clients are provided with interventions which are based on assessment findings, utilising agreed evidence-based interventions, and best practice wherever possible.

13. Adhere to existing performance management systems in order to meet the reporting requirements of NHS Leeds and other stakeholders, and to ensure client records and monitoring systems are maintained and comply with Community Links and regulatory standards.

14. In conjunction with and under the guidance of the Service Manager, ensure Service compliance with all relevant Health and Safety legislation and that premises remain secure and safe for the workers based there.

15. Involve service users in service developments through a range of methods.

16. Delivery of clinical work where appropriate and dependant on service need.

17. Ensure that client confidentiality is protected at all times.

18. To adhere to organisational policies and procedures relating to risk and personal safety.

19. To contribute to the achievement of annually set individual and team targets.

20. To represent Community Links in a knowledgeable and professional manner at all times.

21. To maintain appropriate professional boundaries at all times.

22. To identify own training and development needs in conjunction with your line manager and participate in training opportunities as directed.

23. To partake in regular supervision and in Community Links Personal Development Review system.

24. Participate in team meetings and other meetings as required.

25. Any other duties commensurate with the grade and level of responsibility of this post.

Person Specification

Experience

Essential

• Proven track record of leadership and supervision skills and secure commitment to continuous improvement
• Proven track record of performance management
• Experience of managing change within the workplace
• Substantial clinical experience in mental health e.g. experience in managing risk in mental health setting
• Experience of using risk assessment principles and procedures
• Experience of working with data collection and monitoring systems

Desirable

• Experience of working in an IAPT or PCMH service

Approach

Essential

• Demonstrate understanding and commitment to equal opportunities, diversity and addressing health inequalities
• Demonstrate a commitment and enthusiasm for working with our service user group
• Able to build and maintain relationships whilst maintaining appropriate professional boundaries
• Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload
• Demonstrate the ability to undertake work with high degree of accuracy and strong attention to detail
• Have a genuine interest in leading and managing others and show an aptitude for this

Knowledge & Skills

Essential

• Understands how principles of clinicalGovernance apply to service delivery
• Has a sound knowledge base and awareness of mental health issues
• Understands principles of client confidentiality
• Ability to supervise, support, motivate, direct and develop staff including caseload management
• Good organisational skills, ability to work self-directed and to manage both service caseload and managerial duties in order to meet service standards and agreed activity targets within prescribed deadlines
• Good IT technical literacy of Microsoft Applications e.g. Word, Excel, Access and Power Point, to support performance monitoring
• Good verbal, written and numeracy skills sufficient to be able to make accurate written records
• Ability to communicate effectively with colleagues and stakeholders
• Good interpersonal skills including listening and displaying empathy
• Creative, flexible and imaginative approach to working with people with mental health problems
• Self-aware, ability to reflect, aware of own limitations
• Work collaboratively and positively with staff, clients, carers and other service providers
• Presentation skills
• Have access to a car for work purposes and hold a full current UK driving licence

Desirable

• Qualification in plain English Second Language e.g. Urdu, Polish, BSL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Community Links

Address

3 Limewood Road

Seacroft

Leeds

West Yorkshire

LS14 1AB

Employer's website

https://www.inspirenorth.co.uk/ (Opens in a new tab)