Quality Assurance Lead

Community Links

This job is now closed

Job summary

In this new role you will be the organisational lead for quality assurance. Working with the Head of Quality and Performance, you will support the development and implementation of Inspire Norths governance and quality assurance systems. Using quality kitemarks, client voice and best practice you will play a pivotal role in supporting the culture of continuous improvement. More importantly evidencing the high quality services of the Inspire North group.

Main duties of the job

You will have experience of using recognised quality improvement techniques and experience in working with external regulators. You will be proactive and innovative to excel in this role, with outstanding organisational skills and strong communication skills.

About us

Inspire North is the parent organisation of Community Links and Foundation, two outstanding charities with decades of experience in mental health and housing. Our values of People, Integrity, Collaboration and Passion are at the heart of what we do.

In return for your outstanding work youll receive a competitive salary and work with an amazing, friendly and talented team.

Date posted

13 August 2021

Pay scheme

Other

Salary

£30,451 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0447-21-8926

Job locations

3 Limewood Road

Seacroft

Leeds

West Yorkshire

LS14 1AB

Job description

Job responsibilities

To be the organisational lead for quality assurance. Supporting the development and implementation of Inspire Norths governance and quality assurance systems.

To advise on incidents, complaints, concerns, investigations and other instances affecting or potentially affecting high quality services to our clients.

Critical to success will be ensuring that the Inspire North Group complies with internal and external quality standards (including CQC), supporting a culture of continuous improvement; evidencing the provision of high-quality services to key stakeholders and the sharing of best practice.

To line manage the Project Coordinator and support Inspire North with successful project delivery.

You will be self-directed, proactive, and innovative in the management of your own workload.

Job description

Job responsibilities

To be the organisational lead for quality assurance. Supporting the development and implementation of Inspire Norths governance and quality assurance systems.

To advise on incidents, complaints, concerns, investigations and other instances affecting or potentially affecting high quality services to our clients.

To line manage the Project Coordinator and support Inspire North with successful project delivery.

You will be self-directed, proactive, and innovative in the management of your own workload.

Person Specification

Experience

Essential

Experience of using recognised quality improvement techniques;
Experience in quality assurance and governance;
Experience in working with external regulators i.e. CQC, Customer Service Excellence etc;
Previous experience in leading and guiding teams through change;

Desirable

Experience of being a service user, carer, or working/volunteering in our field of work

Approach

Essential

Demonstrate understanding and commitment to equal opportunities and diversity;
Demonstrate a commitment and enthusiasm for working with our service user group;
Able to build and maintain relationships whilst maintaining appropriate professional boundaries;
Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload;
Demonstrate confidence and ability to work independently and know when to challenge information and escalate issues;

Knowledge & Skills

Essential

Knowledge and experience of leading quality initiatives and audits;
Excellent technical literacy of Microsoft Applications e.g. Word, Excel, Power point, Outlook;
The ability to work flexibly and collaboratively as part of a team and develop effective working relationships at all levels;
Methodical, with outstanding organisation, planning and administrative skills;
Ability to prioritise, work calmly under pressure and meet tight deadlines;
Strong written and verbal communication skills, with keen attention to detail;
The ability to use your own initiative to identify opportunities for continuous improvement;

Desirable

Have access to a car for work purposes and hold a full current UK driving licence;
A second Language e.g. Urdu, Polish, BSL;

Qualifications

Desirable

Project management qualification i.e. PRINCE2, Agile, SCRUM etc.

Person Specification

Experience

Essential

Experience of using recognised quality improvement techniques;
Experience in quality assurance and governance;
Experience in working with external regulators i.e. CQC, Customer Service Excellence etc;
Previous experience in leading and guiding teams through change;

Desirable

Experience of being a service user, carer, or working/volunteering in our field of work

Approach

Essential

Demonstrate understanding and commitment to equal opportunities and diversity;
Demonstrate a commitment and enthusiasm for working with our service user group;
Able to build and maintain relationships whilst maintaining appropriate professional boundaries;
Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload;
Demonstrate confidence and ability to work independently and know when to challenge information and escalate issues;

Knowledge & Skills

Essential

Knowledge and experience of leading quality initiatives and audits;
Excellent technical literacy of Microsoft Applications e.g. Word, Excel, Power point, Outlook;
The ability to work flexibly and collaboratively as part of a team and develop effective working relationships at all levels;
Methodical, with outstanding organisation, planning and administrative skills;
Ability to prioritise, work calmly under pressure and meet tight deadlines;
Strong written and verbal communication skills, with keen attention to detail;
The ability to use your own initiative to identify opportunities for continuous improvement;

Desirable

Have access to a car for work purposes and hold a full current UK driving licence;
A second Language e.g. Urdu, Polish, BSL;

Qualifications

Desirable

Project management qualification i.e. PRINCE2, Agile, SCRUM etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.