Job summary
Join a
well-functioning, friendly charity, providing a psychotherapy service to people
with complex trauma-related dissociative disorders, who are referred and funded
by the NHS. Reporting directly to the Chief Executive you will
co-ordinate and contribute to strategy and business plans and lead the
non-clinical operation of the service.
The role is varied and wide ranging. As well as the
day-to-day operation of the service, areas of responsibility include securing
funding for patients from NHS Integrated Care Boards (ICBs), information,
communications, policy development and human resources, in an environment that
supports getting things done. You'll also be responsible for business
development, including developing, costing and marketing new activities.
Supported by a strong administrative team and working collaboratively with
expert clinicians, this is a demanding yet rewarding job. You may work from home for one day a week but be expected to work from the clinic the rest of your time. CDS UK supports flexible working.
Applicants
will need experience of operational management, delivering service
improvements, excellent staff management
and team work skills and the ability to handle the business development aspects
of the role. Understanding NHS structures and processes will be an advantage.
For questions about the job please contact Mark Linington (Chief Executive)
-recruitment@clinicds.com 020 7794 1655
Main duties of the job
To lead on all business areas and the non-clinical operational management of CDS UK, this will include;
- supporting the CEO and Board of Trustees by co-ordinating and contributing to strategy, development and business planning
- overseeing funding applications and the flow of patients from referral to assessment to treatment, to ensure funding applications and patients progress as quickly and efficiently as possible
- developing and implementing policy in a wide range of areas from human resources to patient records to estates to information governance
- developing and implementing standard operating procedures for CDS UK.
The postholder will also manage the CDS UK Business and Administrative Team. CDS UK will contract with a business consultant who can lead specific areas for agreed time periods and provide support in other areas. Other consultants and contractors will also be employed to support this area of work such as a human resources consultant, information technology and management provider and information governance contractor and work will also be delegated to the administrative team.
About us
The Clinic for
Dissociative Studies is a psychotherapy service, offering assessment and
long-term specialist outpatient treatment to people with dissociative
disorders. Its patients have often suffered the most extreme forms of
abuse over a long-period and represent one of the most vulnerable and complex
client groups. The Clinic is a charity and an Independent Provider to the
NHS, and is subcontracted by NHS commissioning organisations nationally on a
discretionary per-patient basis, where local mental health services are unable
to provide appropriate treatment
Job description
Job responsibilities
KEY TASKS
Business Development
To support the Board of Trustees and Chief Executive in the business aspects of CDS UK's strategy and annual plans, for example;
- To lead on the development and implementation of the Business Plan
- Develop, cost and market new services in conjunction with clinical colleagues
- Apply for grants, fundraise, develop project plans, respond to requests for training or clinical services, maintain a register of prospects.
- Lead on setting tariffs, costing methodology and advising on remuneration for contractors.
- Play a key role in developing partnerships including other organisations which provide services to people with dissociative disorders, and other potential partnerships, including the NHS
Operational Management
- Overseeing funding applications and the flow of patients from referral to assessment to treatment, to ensure funding applications progress as quickly and efficiently as possible and are successful.
- To identify and address any issues which impact on ongoing funding (e.g. treatment interruption), ensuring they are wherever possible resolved quickly and effectively with commissioners. Most patients are referred by the NHS and funded by NHS Integrated Care Boards (ICBs).
- Oversee the timeliness and quality of clinical reports, including treatment update reports and discharge reports for the ICB and referrers.
- Accountable for the overall operation of the non-clinical aspects of CDS UK, always seeking to improve the effectiveness, quality and efficiency of processes and ensuring systems (e.g. information or recruitment systems), and the environments people work in, are fit for purpose.
- Take a lead role in Information Governance (IG) working closely with IG consultants and ensuring CDS UK complies with legislation, including meeting the requirements of the data security toolkit and ensuring all staff complete regular IG training.
- Ensure the quality of data and compliance with procedures is audited and reviewed on an ongoing basis and that any necessary corrective action is swift and effective.
- To ensure projects in the business plan are appropriately managed and completed, this will include leading projects and project managing others.
- To ensure the organisation complies with legal requirements, including charity law, employment law and information governance requirements
- To ensure that staff and associates meet the contractual requirements of CDS UK (e.g. associates maintaining professional registration).
Policy
-
Maintain a policy overview document and ensure momentum is maintained in developing, ratifying and implementing policies.
- To lead on the development and implementation of non-clinical policies and procedures including charity commission requirements, health and safety, estates, human resources, complaints, corporate and patient records, patient referrals and funding, risk management strategy, incidents and maintenance of associated registers, information management and technology, information governance, GDPR, data quality, confidentiality, training requests and funding.
- Ensure CDS UK has the appropriate policies in place to meet the requirements of an NHS commissioned service and the specific requirements of contracts for individual patient contracts.
Management
-
To manage the Business and Administrative Team and develop a high-performance culture and a team which is responsive, with a can-do attitude and a determination to make a difference
- To lead, supervise and oversee the human resource work of the Executive Assistant.
Supplier Contracts
- To manage with the Office and Referrals Manager, the non-financial supplier contracts including, but not limited to; information technology, GDPR, insurance, human resources.
- To be responsible for contracting for specific pieces of work as required e.g. estates work, website, public relations and communication, supported by the Office and Referrals Manager.
Budget and Administration of Funds
- To support annual budget setting and the production of quarterly budget reports, by leading on estimating and reporting on income and inputting into the annual expenditure budget, working closely with the Head of Finance, business consultant and Chief Executive.
- To administer the two charitable funds CDS UK is responsible for.
Performance Management
- To play a key role in the development of performance indicators for CDS UK and regular reporting against these.
External Communications and Public Relations
- To lead the development of a communication and public relations strategy and oversee implementation.
External Environment
- To keep track of national priorities, areas of interest, policy development and the current practice of relevant NHS bodies (e.g. NHS England, ICBs) as they relate to the work of CDS UK and to ensure CDS UK influences these where appropriate and possible.
Training
- In conjunction with others responsible for training, to ensure appropriate training programmes are in place for new starters, for new policies and for an annual training programme and design and deliver relevant aspects of training.
Contracts with Commissioners, Contractors and Funding Requests
- Responsible for monitoring and pursuing funding requests for patients, training and research.
- Ensure comprehensive and up to date records are maintained and CDS UK complies with individual requirements in each contract.
- Ensure costing agreements are in place for each contractor delivering services to patients.
- Liaise and negotiate with commissioners as appropriate usually in regard to a named patient.
Other Tasks
- To undertake other tasks commensurate with the role.
Job description
Job responsibilities
KEY TASKS
Business Development
To support the Board of Trustees and Chief Executive in the business aspects of CDS UK's strategy and annual plans, for example;
- To lead on the development and implementation of the Business Plan
- Develop, cost and market new services in conjunction with clinical colleagues
- Apply for grants, fundraise, develop project plans, respond to requests for training or clinical services, maintain a register of prospects.
- Lead on setting tariffs, costing methodology and advising on remuneration for contractors.
- Play a key role in developing partnerships including other organisations which provide services to people with dissociative disorders, and other potential partnerships, including the NHS
Operational Management
- Overseeing funding applications and the flow of patients from referral to assessment to treatment, to ensure funding applications progress as quickly and efficiently as possible and are successful.
- To identify and address any issues which impact on ongoing funding (e.g. treatment interruption), ensuring they are wherever possible resolved quickly and effectively with commissioners. Most patients are referred by the NHS and funded by NHS Integrated Care Boards (ICBs).
- Oversee the timeliness and quality of clinical reports, including treatment update reports and discharge reports for the ICB and referrers.
- Accountable for the overall operation of the non-clinical aspects of CDS UK, always seeking to improve the effectiveness, quality and efficiency of processes and ensuring systems (e.g. information or recruitment systems), and the environments people work in, are fit for purpose.
- Take a lead role in Information Governance (IG) working closely with IG consultants and ensuring CDS UK complies with legislation, including meeting the requirements of the data security toolkit and ensuring all staff complete regular IG training.
- Ensure the quality of data and compliance with procedures is audited and reviewed on an ongoing basis and that any necessary corrective action is swift and effective.
- To ensure projects in the business plan are appropriately managed and completed, this will include leading projects and project managing others.
- To ensure the organisation complies with legal requirements, including charity law, employment law and information governance requirements
- To ensure that staff and associates meet the contractual requirements of CDS UK (e.g. associates maintaining professional registration).
Policy
-
Maintain a policy overview document and ensure momentum is maintained in developing, ratifying and implementing policies.
- To lead on the development and implementation of non-clinical policies and procedures including charity commission requirements, health and safety, estates, human resources, complaints, corporate and patient records, patient referrals and funding, risk management strategy, incidents and maintenance of associated registers, information management and technology, information governance, GDPR, data quality, confidentiality, training requests and funding.
- Ensure CDS UK has the appropriate policies in place to meet the requirements of an NHS commissioned service and the specific requirements of contracts for individual patient contracts.
Management
-
To manage the Business and Administrative Team and develop a high-performance culture and a team which is responsive, with a can-do attitude and a determination to make a difference
- To lead, supervise and oversee the human resource work of the Executive Assistant.
Supplier Contracts
- To manage with the Office and Referrals Manager, the non-financial supplier contracts including, but not limited to; information technology, GDPR, insurance, human resources.
- To be responsible for contracting for specific pieces of work as required e.g. estates work, website, public relations and communication, supported by the Office and Referrals Manager.
Budget and Administration of Funds
- To support annual budget setting and the production of quarterly budget reports, by leading on estimating and reporting on income and inputting into the annual expenditure budget, working closely with the Head of Finance, business consultant and Chief Executive.
- To administer the two charitable funds CDS UK is responsible for.
Performance Management
- To play a key role in the development of performance indicators for CDS UK and regular reporting against these.
External Communications and Public Relations
- To lead the development of a communication and public relations strategy and oversee implementation.
External Environment
- To keep track of national priorities, areas of interest, policy development and the current practice of relevant NHS bodies (e.g. NHS England, ICBs) as they relate to the work of CDS UK and to ensure CDS UK influences these where appropriate and possible.
Training
- In conjunction with others responsible for training, to ensure appropriate training programmes are in place for new starters, for new policies and for an annual training programme and design and deliver relevant aspects of training.
Contracts with Commissioners, Contractors and Funding Requests
- Responsible for monitoring and pursuing funding requests for patients, training and research.
- Ensure comprehensive and up to date records are maintained and CDS UK complies with individual requirements in each contract.
- Ensure costing agreements are in place for each contractor delivering services to patients.
- Liaise and negotiate with commissioners as appropriate usually in regard to a named patient.
Other Tasks
- To undertake other tasks commensurate with the role.
Person Specification
Experience
Essential
- Proven leadership and management, with the ability to influence, inspire, collaborate, empower, and motivate and to create a high-performance culture
- Experience of operational management and proven track record of achieving targets and results in a number of areas, ideally in an NHS or similar service
- Successfully using data to assess and improve service performance, including analysis of data quality and ideally undertaking audit and surveys
- Experience of developing and successfully implementing policy and or procedures and of compliance e.g. legal, quality assurance frameworks, national standards
Desirable
- Experience of business development e.g. developing new services, market assessment, costing, pricing and marketing
Knowledge, Skills, Abilities
Essential
- Demonstrable understanding of the structure and key policy drivers of the NHS, how CDS UK fits with this and the ability to understand stakeholders objectives and needs
- Proactive with ability to grasp critical issues and distil them into clear and manageable priorities
- A focus on service improvement and delivery with the ability to make excellent progress on a number of areas concurrently
- Exceptional written and verbal communication skills and excellent IT skills
- Ability to develop and lead projects
- Strong financial acumen with expertise in financial planning and management
- Ability to write, develop and implement strategic and business plans
Desirable
- Attention to detail as well as being able to see the big picture
- Good knowledge of a number of specialist areas e.g. human resources, health and safety, information technology, information governance, project management, performance management, risk management
Qualifications
Essential
- Educated to Masters degree level or equivalent experience
Desirable
- Relevant postgraduate professional qualification and/or evidence of continuing professional development e.g. management, human resources, health and safety, information technology, information governance, project management, performance management, risk management
Qualities
Essential
- Ability to deal with distressing and other emotional situations and discussions objectively and with emotional intelligence
- Ability to maintain appropriate professional boundaries and model the values and behaviour CDS UK expects from staff
- A can-do attitude with a determination to make a difference in all contexts; results orientated with the ability to execute actions thoughtfully and deliberately
- Ability to recognise own strengths and weaknesses and to be able to utilise and address these
Person Specification
Experience
Essential
- Proven leadership and management, with the ability to influence, inspire, collaborate, empower, and motivate and to create a high-performance culture
- Experience of operational management and proven track record of achieving targets and results in a number of areas, ideally in an NHS or similar service
- Successfully using data to assess and improve service performance, including analysis of data quality and ideally undertaking audit and surveys
- Experience of developing and successfully implementing policy and or procedures and of compliance e.g. legal, quality assurance frameworks, national standards
Desirable
- Experience of business development e.g. developing new services, market assessment, costing, pricing and marketing
Knowledge, Skills, Abilities
Essential
- Demonstrable understanding of the structure and key policy drivers of the NHS, how CDS UK fits with this and the ability to understand stakeholders objectives and needs
- Proactive with ability to grasp critical issues and distil them into clear and manageable priorities
- A focus on service improvement and delivery with the ability to make excellent progress on a number of areas concurrently
- Exceptional written and verbal communication skills and excellent IT skills
- Ability to develop and lead projects
- Strong financial acumen with expertise in financial planning and management
- Ability to write, develop and implement strategic and business plans
Desirable
- Attention to detail as well as being able to see the big picture
- Good knowledge of a number of specialist areas e.g. human resources, health and safety, information technology, information governance, project management, performance management, risk management
Qualifications
Essential
- Educated to Masters degree level or equivalent experience
Desirable
- Relevant postgraduate professional qualification and/or evidence of continuing professional development e.g. management, human resources, health and safety, information technology, information governance, project management, performance management, risk management
Qualities
Essential
- Ability to deal with distressing and other emotional situations and discussions objectively and with emotional intelligence
- Ability to maintain appropriate professional boundaries and model the values and behaviour CDS UK expects from staff
- A can-do attitude with a determination to make a difference in all contexts; results orientated with the ability to execute actions thoughtfully and deliberately
- Ability to recognise own strengths and weaknesses and to be able to utilise and address these
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
