Job summary
As our Operations Manager (AOM) at Great Ormond Street Hospital you will be an inspiring leader who supports, manages and develops our ambulance people to deliver exceptional patient care throughout all our ambulance operational activity. You will manage your operational area and team to contribute to the overall Urgent & Emergency Care Business Plan, and in turn our Strategy ensuring key outputs are met. You'll ensure our operational services run smoothly in your area through regular collaboration with key stakeholders and will maintain your currency in our work through carrying out clinical activity from time to time for personal development.
- Ensure the delivery of effective patient focussed clinical services at all times
- Provide visible, compassionate leadership, coaching, mentoring, co-ordination, and general organisation of front-line staff
- Act as a visible and credible leader for operational staff, motivating, leading, and inspiring staff at all times
- Ensure all operational issues are managed in accordance with the organisation's policies and procedures
- Work closely with cross-functional peers at similar levels to ensure our outputs can be met with a combined workforce and with available resources
- Be trained as an Educator to deliver station/contract-based timely initial and/or remedial education to ensure continuity of services
- Lead high standards at your operational location(s) at all times
Main duties of the job
- Be able to forecast changes in operational requirement and demand, planning and acting accordingly to mitigate these
- Maintain plans to improve overall operational performance in all Ambulance stations contained within the area of responsibility including but not limited to patient experience, clinical standards, cost control, health and safety, and other relevant KPls
- Create contract and performance reports, obtaining and interpreting data, drawing themes, and suggesting improvements
- Represent St John Ambulance at external stakeholder opportunities relative to the role and services
- Implement a performance management culture in line with SJA policies, including making sure that 1-2-1s, performance and development reviews and team meetings take place regularly and with recorded outcomes and actions
- Champion and exemplify compassionate leadership and St John values
- Engage, involve and empower St John People in problem-solving and improving the organisation
- Actively promote diversity and a variety of perspectives across the organisation
Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder
- Have a passion for delivering high quality, well led, patient centred ambulance services
- Inspire excellence and commitment in your team
- Can spot, and act on, opportunities to improve services
Are an excellent partner, colleague, critical friend, and support for your peers.
About us
- Our Values spell HEART which stands for Humanity, Excellence, Accountability, Responsiveness and Teamwork.
- Everyone who works at St John needs to be familiar with the HEART values and exemplify them.
We are committed to being an organisation that is inclusive and welcoming of individual differences while championing equality of treatment and opportunity.
About Us
This is a fantastic opportunity to join a team of over 1,900 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).
Job description
Job responsibilities
As an Operations Manager (AOM) you will be an inspiring leader who supports, manages and develops our ambulance people to deliver exceptional patient care throughout all our ambulance operational activity. You will manage your operational area and team to contribute to the overall Urgent & Emergency Care Business Plan, and in turn our Strategy ensuring key outputs are met. You'll ensure our operational services run smoothly in your area through regular collaboration with key stakeholders and will maintain your currency in our work through carrying out clinical activity from time to time for personal development.
- Ensure the delivery of effective patient focussed clinical services at all times
- Provide visible, compassionate leadership, coaching, mentoring, co-ordination, and general organisation of front-line staff
- Act as a visible and credible leader for operational staff, motivating, leading, and inspiring staff at all times
- Ensure all operational issues are managed in accordance with the organisation's policies and procedures
- Work closely with cross-functional peers at similar levels to ensure our outputs can be met with a combined workforce and with available resources
- Be trained as an Educator to deliver station/contract-based timely initial and/or remedial education to ensure continuity of services
- Lead high standards at your operational location(s) at all times
- Be able to forecast changes in operational requirement and demand, planning and acting accordingly to mitigate these
- Maintain plans to improve overall operational performance in all Ambulance stations contained within the area of responsibility including but not limited to patient experience, clinical standards, cost control, health and safety, and other relevant KPls
- Create contract and performance reports, obtaining and interpreting data, drawing themes, and suggesting improvements
- Represent St John Ambulance at external stakeholder opportunities relative to the role and services
- Implement a performance management culture in line with SJA policies, including making sure that 1-2-1s, performance and development reviews and team meetings take place regularly and with recorded outcomes and actions
- Champion and exemplify compassionate leadership and St John values
- Engage, involve and empower St John People in problem-solving and improving the organisation
- Actively promote diversity and a variety of perspectives across the organisation
Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder
- Have a passion for delivering high quality, well led, patient centred ambulance services
- Inspire excellence and commitment in your team
- Can spot, and act on, opportunities to improve services
Are an excellent partner, colleague, critical friend, and support for your peers
- Our Values spell HEART which stands for Humanity, Excellence, Accountability, Responsiveness and Teamwork.
- Everyone who works at St John needs to be familiar with the HEART values and exemplify them.
We are committed to being an organisation that is inclusive and welcoming of individual differences while championing equality of treatment and opportunity.
This is a fantastic opportunity to join a team of over 1,900 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).
Job description
Job responsibilities
As an Operations Manager (AOM) you will be an inspiring leader who supports, manages and develops our ambulance people to deliver exceptional patient care throughout all our ambulance operational activity. You will manage your operational area and team to contribute to the overall Urgent & Emergency Care Business Plan, and in turn our Strategy ensuring key outputs are met. You'll ensure our operational services run smoothly in your area through regular collaboration with key stakeholders and will maintain your currency in our work through carrying out clinical activity from time to time for personal development.
- Ensure the delivery of effective patient focussed clinical services at all times
- Provide visible, compassionate leadership, coaching, mentoring, co-ordination, and general organisation of front-line staff
- Act as a visible and credible leader for operational staff, motivating, leading, and inspiring staff at all times
- Ensure all operational issues are managed in accordance with the organisation's policies and procedures
- Work closely with cross-functional peers at similar levels to ensure our outputs can be met with a combined workforce and with available resources
- Be trained as an Educator to deliver station/contract-based timely initial and/or remedial education to ensure continuity of services
- Lead high standards at your operational location(s) at all times
- Be able to forecast changes in operational requirement and demand, planning and acting accordingly to mitigate these
- Maintain plans to improve overall operational performance in all Ambulance stations contained within the area of responsibility including but not limited to patient experience, clinical standards, cost control, health and safety, and other relevant KPls
- Create contract and performance reports, obtaining and interpreting data, drawing themes, and suggesting improvements
- Represent St John Ambulance at external stakeholder opportunities relative to the role and services
- Implement a performance management culture in line with SJA policies, including making sure that 1-2-1s, performance and development reviews and team meetings take place regularly and with recorded outcomes and actions
- Champion and exemplify compassionate leadership and St John values
- Engage, involve and empower St John People in problem-solving and improving the organisation
- Actively promote diversity and a variety of perspectives across the organisation
Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder
- Have a passion for delivering high quality, well led, patient centred ambulance services
- Inspire excellence and commitment in your team
- Can spot, and act on, opportunities to improve services
Are an excellent partner, colleague, critical friend, and support for your peers
- Our Values spell HEART which stands for Humanity, Excellence, Accountability, Responsiveness and Teamwork.
- Everyone who works at St John needs to be familiar with the HEART values and exemplify them.
We are committed to being an organisation that is inclusive and welcoming of individual differences while championing equality of treatment and opportunity.
This is a fantastic opportunity to join a team of over 1,900 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent (Grade C / 4) including Maths & English, minimum 5
- Clinical qualification (SJA-EAC or above, or willingness to obtain within first 12 months)
- Response driving qualification (or willingness to obtain within first 12 months
- Level 4 Certificate in Education and Training OR Level 3 Award in Education & Training or
- equivalent
- Level 3 Certificate in Assessing Vocational Achievement (CAVA) or equivalent
- Requirement to hold a C1 driving licence
Desirable
- Healthcare Leadership qualification (i.e. NHS Leadership Academy)
Skills, knowledge and abilities
Essential
- Excellent interpersonal skills, able to provide vibrant, compassionate leadership to a team
- Able to lead and manage people towards achieving goals by delegating and prioritising effectively
- Able to build and maintain effective networks, internally and externally
- Able to manage and resolve conflicting priorities and stakeholder concerns
- Be open to feedback and the learning that comes from it
- Be prepared to take action when poor behaviour is observed
- Able to influence through expert knowledge, able to focus on complex projects, interpret data, and
- form a clear, logical professional position in any discussion.
Desirable
- Analytical thinker, able to focus on complex clinical/operational transformation issues
- Knowledge of the Care Quality Commission fundamental standards
Experience
Essential
- People management experience
- Experience in developing operational workforce plans to meet current and future needs
- Experience in conducting investigations, root cause analysis, and mitigation planning
- Experience in developing and managing relationships with external stakeholders such as healthcare organisations and the NHS
- Experiencing of managing operational budgets including cost control
Desirable
- Experience of successfully implementing clinical quality systems
- Experience of working with a blended workforce of volunteers and employees
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent (Grade C / 4) including Maths & English, minimum 5
- Clinical qualification (SJA-EAC or above, or willingness to obtain within first 12 months)
- Response driving qualification (or willingness to obtain within first 12 months
- Level 4 Certificate in Education and Training OR Level 3 Award in Education & Training or
- equivalent
- Level 3 Certificate in Assessing Vocational Achievement (CAVA) or equivalent
- Requirement to hold a C1 driving licence
Desirable
- Healthcare Leadership qualification (i.e. NHS Leadership Academy)
Skills, knowledge and abilities
Essential
- Excellent interpersonal skills, able to provide vibrant, compassionate leadership to a team
- Able to lead and manage people towards achieving goals by delegating and prioritising effectively
- Able to build and maintain effective networks, internally and externally
- Able to manage and resolve conflicting priorities and stakeholder concerns
- Be open to feedback and the learning that comes from it
- Be prepared to take action when poor behaviour is observed
- Able to influence through expert knowledge, able to focus on complex projects, interpret data, and
- form a clear, logical professional position in any discussion.
Desirable
- Analytical thinker, able to focus on complex clinical/operational transformation issues
- Knowledge of the Care Quality Commission fundamental standards
Experience
Essential
- People management experience
- Experience in developing operational workforce plans to meet current and future needs
- Experience in conducting investigations, root cause analysis, and mitigation planning
- Experience in developing and managing relationships with external stakeholders such as healthcare organisations and the NHS
- Experiencing of managing operational budgets including cost control
Desirable
- Experience of successfully implementing clinical quality systems
- Experience of working with a blended workforce of volunteers and employees
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
