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LCW UCC

Primary Care Network (PCN) Administrator

The closing date is 11 November 2025

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Job summary

Please Note: We reserve the right to close this job advert early if we receive a high volume of applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

The PCN Administrator will play a pivotal role in supporting the day-to-day operations of the Primary Care Network. This individual will provide comprehensive administrative support to the PCN team including the Clinical Director and Non-Clinical Director, ensuring smooth coordination of meetings, projects, and communications across the network.

The PCN Administrator will need to work closely with practice managers, healthcare professionals, and external partners across the PCN which could involve working across other PCN sites.

Main duties of the job

Reporting & Collaboration:

The PCN Administrator will report to the PCN Operational Manager; if they are not in post/on leave the administrator will report to the Non-Clinical Director.

The PCN Administrator is expected to support both the Non-Clinical director and the Clinical Director of the PCN.

The Administrator will need to work closely with practice managers, healthcare professionals, and external partners across the PCN

About us

LCW is the employing organisation for roles within North H&F PCN and holds the NWL Standard contract for the same PCN. LCW runs the Partnership for Health GP Practice within the PCN (in partnership with Imperial NHS Trust).

London Central & West Unscheduled Care Collaborative is a not-for-profit Social Enterprise, now in its 30th year of providing high-quality services across a range of primary and urgent care contracts 24 hours a day, 365 days a year to 5 million patients in North West, North Central and North East London. We pride ourselves on delivering safe, effective, responsive, caring, and well-led patient centred clinical services as recognised by our Good CQC rating in all areas of our organisation.

Details

Date posted

05 November 2025

Pay scheme

Other

Salary

£24,000 to £30,000 a year

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

B0441-25-0050

Job locations

Hammersmith Centre for Health

Hammersmith Hospital, Du Cane Road

London

W12 0HS


Job description

Job responsibilities

North H&F PCN serves a well-defined geographical area that is roughly contiguous with the W12 Postcode. This is an area characterised by social housing and socio-economic deprivation, with 80% of residents falling into the most deprived two IMD quintiles and about 19,000 people being within the core 20 cohort.

The needs of this population are met by nine GP practices, which have a combined list size of about 58,000 and include:

1) Canberra Old Oak Surgery

2) Dr Canisius & Dr Hasan (Parkview Centre for Health & Wellbeing)

3) Dr RK Kukar(Parkview Centre for Health & Wellbeing)

4) Dr Uppal & Partners(Parkview Centre for Health & Wellbeing)

5) Hammersmith & Fulham Centres for Health

6) Shepherds Bush Medical Centre

7) The Medical Centre

8) The New Surgery

9) Westway Surgery

These practices are arranged in a hub and spoke configuration, with four based at a purpose-built Centre for Health and Wellbeing in the centre of the PCN geography, two to the north in Old Oak, and three to the south along Uxbridge Road. The PCN can be walked from north to south in about 15 minutes.

The PCN are investing into these roles recognising that these are needed to support them with their ongoing development. The post holder will support the PCN to continue to grow and mature so the role represents an exceptional opportunity to make a difference and establish a strong foundation for further development as part of this journey.

Key Responsibilities:

Meeting Coordination

Schedule and organise PCN meetings, including board, clinical, and operational sessions

Prepare agendas in collaboration with directors

Attend meetings to take accurate notes and formal minutes

Create action logs from meetings and chase action owners for responses.

Document & Presentation Preparation

Draft and format documents, reports, and presentations using Microsoft Word, Excel, and PowerPoint

Create and maintain templates for consistent communication and reporting

Project & Logistics Support

Assist with project planning and tracking, including timelines and deliverables

Coordinate logistics for PCN events, training sessions, and stakeholder engagements

Maintain shared calendars and task lists for directors and wider teams

Communication & Liaison

Act as a point of contact for internal and external stakeholders

Draft professional correspondence and disseminate information across practices

Ensure timely follow-up on action items and communications

Administrative Systems

Maintain filing systems, databases, and records in line with data protection policies

Support procurement and resource management as needed

Service support

Administration support to PCN service delivery

Activity recording and processing

Drafting of responses to complaint letters for review

Support to incident management

Ordering of equipment as directed

Scheduling resources to deliver services

Job description

Job responsibilities

North H&F PCN serves a well-defined geographical area that is roughly contiguous with the W12 Postcode. This is an area characterised by social housing and socio-economic deprivation, with 80% of residents falling into the most deprived two IMD quintiles and about 19,000 people being within the core 20 cohort.

The needs of this population are met by nine GP practices, which have a combined list size of about 58,000 and include:

1) Canberra Old Oak Surgery

2) Dr Canisius & Dr Hasan (Parkview Centre for Health & Wellbeing)

3) Dr RK Kukar(Parkview Centre for Health & Wellbeing)

4) Dr Uppal & Partners(Parkview Centre for Health & Wellbeing)

5) Hammersmith & Fulham Centres for Health

6) Shepherds Bush Medical Centre

7) The Medical Centre

8) The New Surgery

9) Westway Surgery

These practices are arranged in a hub and spoke configuration, with four based at a purpose-built Centre for Health and Wellbeing in the centre of the PCN geography, two to the north in Old Oak, and three to the south along Uxbridge Road. The PCN can be walked from north to south in about 15 minutes.

The PCN are investing into these roles recognising that these are needed to support them with their ongoing development. The post holder will support the PCN to continue to grow and mature so the role represents an exceptional opportunity to make a difference and establish a strong foundation for further development as part of this journey.

Key Responsibilities:

Meeting Coordination

Schedule and organise PCN meetings, including board, clinical, and operational sessions

Prepare agendas in collaboration with directors

Attend meetings to take accurate notes and formal minutes

Create action logs from meetings and chase action owners for responses.

Document & Presentation Preparation

Draft and format documents, reports, and presentations using Microsoft Word, Excel, and PowerPoint

Create and maintain templates for consistent communication and reporting

Project & Logistics Support

Assist with project planning and tracking, including timelines and deliverables

Coordinate logistics for PCN events, training sessions, and stakeholder engagements

Maintain shared calendars and task lists for directors and wider teams

Communication & Liaison

Act as a point of contact for internal and external stakeholders

Draft professional correspondence and disseminate information across practices

Ensure timely follow-up on action items and communications

Administrative Systems

Maintain filing systems, databases, and records in line with data protection policies

Support procurement and resource management as needed

Service support

Administration support to PCN service delivery

Activity recording and processing

Drafting of responses to complaint letters for review

Support to incident management

Ordering of equipment as directed

Scheduling resources to deliver services

Person Specification

Experience

Essential

  • Proven experience in administrative role
  • Experience supporting service delivery

Desirable

  • Proven experience in administrative roles, preferably within healthcare or public sector

Knowledge

Desirable

  • Familiarity with NHS structures and terminology
  • Experience with SystmOne Clinical System

Skills and Abilities

Essential

  • Excellent written and verbal communication skills
  • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Highly organised with attention to detail and ability to manage multiple priorities
  • Professional, proactive, and adaptable approach
  • Proficient note taker and minute taker
  • Able to work independently and as part of a multidisciplinary team

Qualifications

Essential

  • Educated to A Level / NVQ3 level or equivalent

Values

Essential

  • Exhibits behaviours in line with Organisation Values:
  • Patient First
  • Drive Change
  • Together
  • Belonging
  • Community Focused
Person Specification

Experience

Essential

  • Proven experience in administrative role
  • Experience supporting service delivery

Desirable

  • Proven experience in administrative roles, preferably within healthcare or public sector

Knowledge

Desirable

  • Familiarity with NHS structures and terminology
  • Experience with SystmOne Clinical System

Skills and Abilities

Essential

  • Excellent written and verbal communication skills
  • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Highly organised with attention to detail and ability to manage multiple priorities
  • Professional, proactive, and adaptable approach
  • Proficient note taker and minute taker
  • Able to work independently and as part of a multidisciplinary team

Qualifications

Essential

  • Educated to A Level / NVQ3 level or equivalent

Values

Essential

  • Exhibits behaviours in line with Organisation Values:
  • Patient First
  • Drive Change
  • Together
  • Belonging
  • Community Focused

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

LCW UCC

Address

Hammersmith Centre for Health

Hammersmith Hospital, Du Cane Road

London

W12 0HS


Employer's website

https://www.lcwucc.com/ (Opens in a new tab)

Employer details

Employer name

LCW UCC

Address

Hammersmith Centre for Health

Hammersmith Hospital, Du Cane Road

London

W12 0HS


Employer's website

https://www.lcwucc.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Recruitment Officer

Amanda Findley

a.findley@nhs.net

Details

Date posted

05 November 2025

Pay scheme

Other

Salary

£24,000 to £30,000 a year

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

B0441-25-0050

Job locations

Hammersmith Centre for Health

Hammersmith Hospital, Du Cane Road

London

W12 0HS


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