Job summary
Are you an experienced health care professional with NMC or HCPC registration who wants to join an expanding, innovative organisation? LCW are looking for as a Clinical Team Manager to join our team to drive forward the 111 Integrated Urgent Care Service at London Central and West Urgent Care Collaborative.
As the Clinical Team Manager, you will share our vision to ensure patients get the best possible care, in the right place, at the right time by continually improving access to integrated urgent care services. We are looking for a committed clinical professional with a passion to work our experienced team to manage the 111 contact centre and clinicians.
When on shift, you will have responsibility of the clinical systems, 111 clinical queue, patients, and direct reports. Working to a high standard, you will ensure the organisation meets its key performance indicators and work closely with stakeholders to make sure patient safety is a top priority.
Main duties of the job
As a Clinical Team Manager, you will work as part of a multidisciplinary team within the 111 service, providing high-quality, evidence-based healthcare which is appropriate to the immediate needs of the patients.
The role of the Clinical Team Manager is to act as a senior qualified clinical resource to support the day-to-day delivery of the 111 service. The post holder will be responsible for leading on the delivery of the highest standards of patient assessment and advice, providing leadership and supervision of more junior clinicians, leading the service in Pathways training, supporting quality, performance and reporting requirements and delivering key HR and safeguarding requirements within the call centre.
You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service.
The Clinical Team Manager will champion both the 111 Service and LCWs Vision and Values at all times through your professional behaviour and provide support to everyone else in the Call Centre to work to the same level.
The salary for this role includes a £12,000 per annum/pro rata recruitment and retention premia, with unsociable hours payment on top of the salary listed.
About us
London Central & West is a clinically led, social enterprise provider of integrated urgent care services to the NHS. We are proud that every penny we are paid to deliver services is reinvested in our people and in developing innovative models of urgent and unscheduled care. We work in partnership with NHS Trusts across northwest, north central, and northeast London, caring for up to 4.5 million patients each year.
We are one of the providers of NHS 111 services across England and have an extensive background in providing high quality and patient centred care services across London. In addition, we work with NHS Trusts to provide Urgent Care at hospitals, from GPs to frontline receptionists.
As part of our benefits package, we offer the ability to join the NHS pension scheme and offer an extensive range of NHS discounts. We also have an Employee Assistance Programme and are keen to support staff in their continued professional development. There are opportunities to develop your skills and gain additional qualifications through apprenticeship schemes. We offer a supportive, friendly working environment where you will be able to share your experience and help us to improve services for the local populations we serve.
Our staff make a real difference in the lives of local communities, join us to see for yourself.
Job description
Job responsibilities
Operational:
- To act in a line managerial role overseeing the performance and support of clinical staff in LCWs 111 Service, including clinicians in LCWs regional sites, ensuring a smooth running of service as well as setting and maintaining quality standards and ensuring targets are met.
- To continuously explore and identify opportunities for performance improvement, including the formulation of performance improvement plans under the direction of the 111 Clinical Lead in collaboration with the 111 Clinical Auditing team, Training and Developing (T&D) manager and operations team.
- To lead on and ensure achievement of required clinician performance targets by efficient management and providing support to clinical staff to achieve National Quality Requirements (NQRs) and other quality indicators and service requirements or Key Performance Indicators (KPIs).
Clinical Practice & Leadership and Management:- Develop/implement effective methods of monitoring and quality assuring the performance of the 111 clinical staff.
- Employ effective leadership, communication strategies and partnership working with clinical staff always.
- Ensure achievement of required clinician performance targets by efficient management and providing support to clinical staff.
- Work closely with the Operations team to ensure calls are answered in a timely manner and that where required warm transfer, call backs are performed within the agreed KPIs.
- Maintain clinical competency, skills, and knowledge through work online as a clinician for a minimum of 7.5 hours per week and providing support to clinical and non-clinical staff.
Training and Development:
- Support the T&D team in ensuring LCW meets obligations around training and Continuous Quality Improvement (CQI) required to remain compliant with the NHS Pathways Licence.
- Support, monitor and contribute to the development of a skilled clinical 111 workforce and facilitate a range of education, training and learning opportunities in partnership with the T&D team
Job description
Job responsibilities
Operational:
- To act in a line managerial role overseeing the performance and support of clinical staff in LCWs 111 Service, including clinicians in LCWs regional sites, ensuring a smooth running of service as well as setting and maintaining quality standards and ensuring targets are met.
- To continuously explore and identify opportunities for performance improvement, including the formulation of performance improvement plans under the direction of the 111 Clinical Lead in collaboration with the 111 Clinical Auditing team, Training and Developing (T&D) manager and operations team.
- To lead on and ensure achievement of required clinician performance targets by efficient management and providing support to clinical staff to achieve National Quality Requirements (NQRs) and other quality indicators and service requirements or Key Performance Indicators (KPIs).
Clinical Practice & Leadership and Management:- Develop/implement effective methods of monitoring and quality assuring the performance of the 111 clinical staff.
- Employ effective leadership, communication strategies and partnership working with clinical staff always.
- Ensure achievement of required clinician performance targets by efficient management and providing support to clinical staff.
- Work closely with the Operations team to ensure calls are answered in a timely manner and that where required warm transfer, call backs are performed within the agreed KPIs.
- Maintain clinical competency, skills, and knowledge through work online as a clinician for a minimum of 7.5 hours per week and providing support to clinical and non-clinical staff.
Training and Development:
- Support the T&D team in ensuring LCW meets obligations around training and Continuous Quality Improvement (CQI) required to remain compliant with the NHS Pathways Licence.
- Support, monitor and contribute to the development of a skilled clinical 111 workforce and facilitate a range of education, training and learning opportunities in partnership with the T&D team
Person Specification
Qualifications
Essential
- Registered health care professional with NMC or HCPC.
- Degree level educated in relevant discipline or equivalent experience.
- At least four years post qualification experience
- Pathways accreditation as clinician
- Evidence of on-going professional and personal development.
Training
Essential
- Commitment to continuous learning.
General
Essential
- Must be eligible to work in the UK
- Able to work unsocial hours, including 24/7 shift work and Bank Holidays
Experience
Essential
- Evidence of competency in clinical floor walking in 111 call centres.
- Minimum of 1 year experience as a fully accredited Pathways clinician.
- Experience, or pending coaching accreditation.
- Experience of clinical supervision (or equivalent role).
Skills
Essential
- Able to stay calm in the event of the unexpected and work under pressure
- Willingness to participate in service development
- Sound clinical decision-making capabilities & ability to demonstrate critical thinking
Person Specification
Qualifications
Essential
- Registered health care professional with NMC or HCPC.
- Degree level educated in relevant discipline or equivalent experience.
- At least four years post qualification experience
- Pathways accreditation as clinician
- Evidence of on-going professional and personal development.
Training
Essential
- Commitment to continuous learning.
General
Essential
- Must be eligible to work in the UK
- Able to work unsocial hours, including 24/7 shift work and Bank Holidays
Experience
Essential
- Evidence of competency in clinical floor walking in 111 call centres.
- Minimum of 1 year experience as a fully accredited Pathways clinician.
- Experience, or pending coaching accreditation.
- Experience of clinical supervision (or equivalent role).
Skills
Essential
- Able to stay calm in the event of the unexpected and work under pressure
- Willingness to participate in service development
- Sound clinical decision-making capabilities & ability to demonstrate critical thinking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
