Job summary
London Central & West (LCW UCC) are recruiting for a
talented Head of Quality, Governance and Patient Safety to join their governance
function, who will continue to drive forward clinical excellence through
effective quality improvement.
The Head of Quality, Governance and Patient Safety will play
a vital role in the organisation and lead a team to deliver patient safety,
quality, and clinical governance across the various services LCW provides. As
the lead, you will liaise closely with LCW operational and clinical colleagues
to ensure that the department has a wide reach and knowledge is transferred and
shared.
Main duties of the job
The Head of Quality, Governance and Patient Safety will work
alongside the Director of Governance and Medical Director to ensure that the
organisation has a robust clinical governance framework, which leads to good
outcomes and high-quality patient safety.
In addition, the post holder should be knowledgeable and
highly experienced in delivering excellence in healthcare, supporting the
nominated individuals to promote a positive patient experience and minimise
risk.
The Head of Quality, Governance and Patient Safety is also
responsible for the operational and organisational management of the Quality
Management System and spearhead on improvements and developments of the
Quality, Governance and Safety strategies across all services delivered by LCW.
For more information on this role, please contact Sue
Williams on 0300 033 9898 option 9, who will arrange a suitable time.
About us
London
Central & West is a clinically led, social enterprise provider of
integrated urgent care services to the NHS. We are proud that every penny we
are paid to deliver services is reinvested in our people and in developing
innovative models of urgent and unscheduled care. We work in partnership with
NHS Trusts across northwest, north central, and northeast London, caring for up
to 4.5 million patients each year.
We are one of the providers of NHS 111 services across
England and have a long background in providing patient centred care services
across London. In addition, we work with NHS Trusts to provide Urgent Care at
hospitals, from GPs to frontline receptionists.
As part of our benefits package, we offer the ability to
join the NHS pension scheme and offer an extensive range of NHS discounts. We
also have an Employee Assistance Programme and are keen to support staff in
their continued professional development. There are opportunities to develop
your skills and gain additional qualifications through apprenticeship schemes.
We offer a supportive, friendly working environment where you will be able to
share your experience and help us to improve services for the local populations
we serve.
Our staff make a real difference in the lives of local
communities, join us to see for yourself.
Job description
Job responsibilities
- Provide visible and effective leadership for clinical risk management and quality assurance across the LCW.
- Ensure that the organisation has robust assurance processes in place for undertaking self-assessments and evidence collection in line with all compliance requirements.
- Lead on the identification of areas requiring improvement to reach an acceptable level and to advise relevant leadership teams accordingly.
- Accountable for the development and implementation of a compliance framework, ensuring that the organisation is achieving the standards required for CQC registration.
- Ensure systems and processes are in place to respond to Care Quality Commission information and inspection requests.
- Oversight of the implementation of CQC recommendations and monitor delivery of improvement plans.
- Ensure appraisals of staff directly managed are undertaken and that the appraisal process is maintained throughout the team, leading and participating in recruitment as required.
- Participate in regular supervision and act as a role model for staff throughout the organisation at all levels. Attend all mandatory training and participate in annual appraisal and personal professional development.
Job description
Job responsibilities
- Provide visible and effective leadership for clinical risk management and quality assurance across the LCW.
- Ensure that the organisation has robust assurance processes in place for undertaking self-assessments and evidence collection in line with all compliance requirements.
- Lead on the identification of areas requiring improvement to reach an acceptable level and to advise relevant leadership teams accordingly.
- Accountable for the development and implementation of a compliance framework, ensuring that the organisation is achieving the standards required for CQC registration.
- Ensure systems and processes are in place to respond to Care Quality Commission information and inspection requests.
- Oversight of the implementation of CQC recommendations and monitor delivery of improvement plans.
- Ensure appraisals of staff directly managed are undertaken and that the appraisal process is maintained throughout the team, leading and participating in recruitment as required.
- Participate in regular supervision and act as a role model for staff throughout the organisation at all levels. Attend all mandatory training and participate in annual appraisal and personal professional development.
Person Specification
Experience
Essential
- Experience of Quality Management systems in the UK healthcare environment.
- Experience of the relevant regulatory systems and compliance, including CQC etc.
- Experience of incident and complaints management
Desirable
- Experience of co-ordinating and/or producing an Annual Report.
- Experience of using Radar or Datix system.
Qualifications
Essential
- Educated to Degree level, or equivalent experience
Desirable
- Post-graduate qualification such as Masters Leadership / management training or qualification
- Postgraduate Corporate Governance qualification: e.g. CGIUKI (ICSA)
Knowledge
Essential
- Extensive knowledge and experience of governance, regulation, quality improvement, patient safety and audit.
- Significant knowledge of clinical effectiveness and corporate governance and its application.
- Knowledge, understanding, practical application of UK Public Sector Regulatory Compliance and Corporate Governance.
- A clear understanding of healthcare specific assurance and improvement tools.
Desirable
- Knowledge of health & care services and integrated care.
Person Specification
Experience
Essential
- Experience of Quality Management systems in the UK healthcare environment.
- Experience of the relevant regulatory systems and compliance, including CQC etc.
- Experience of incident and complaints management
Desirable
- Experience of co-ordinating and/or producing an Annual Report.
- Experience of using Radar or Datix system.
Qualifications
Essential
- Educated to Degree level, or equivalent experience
Desirable
- Post-graduate qualification such as Masters Leadership / management training or qualification
- Postgraduate Corporate Governance qualification: e.g. CGIUKI (ICSA)
Knowledge
Essential
- Extensive knowledge and experience of governance, regulation, quality improvement, patient safety and audit.
- Significant knowledge of clinical effectiveness and corporate governance and its application.
- Knowledge, understanding, practical application of UK Public Sector Regulatory Compliance and Corporate Governance.
- A clear understanding of healthcare specific assurance and improvement tools.
Desirable
- Knowledge of health & care services and integrated care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
