SPOR Administrator

LCW UCC

This job is now closed

Job summary

Two, 12 months, Fixed Term Contracts for Maternity Cover

Shift Pattern to be covered: 08:00-16:00 / 08:00-18:00/ 14:00-22:00

Primary Base, St Charles Hospital, but required to travel to other LCW sites

The Single Point of Referral (SPOR) Administration Coordinator will be responsible for the effective management of referrals from the Tri-boroughs into the SPOR CIS service.

The post holder will be responsible for providing a comprehensive and high quality administrative support service to Community health care providers.

The post holder will assist the organsiation with logging of referrals from GP, Community services and to book patients into the CIS and Rapid response caseloads and manage clinic time-tables/rotas/diaries.

Main duties of the job

The post holder will take responsibility for booking appointments and visits, managing new referrals, updating waiting lists, responding appropriately to incoming telephone queries, and e-referrals in to the service, developing and maintaining efficient electronic filing systems and communicating appointment related information to patients, carers and clinicians.

About us

LCW UCC (London Central West Unscheduled Care Collaborative), a GP-led not for profit organisation, is a Certified Social Enterprise with the Social Enterprise Mark. This means that LCW has proved it is genuine against independently-assessed criteria for social enterprise. The Mark provides assurance that LCW funds are spent solely on providing and improving services to patients.

The same qualities have underpinned LCW since it was set up 20 years ago, namely that the patient is at the heart of a highly professional, not for profit service delivered by experienced staff familiar with the local environment. This approach ensures that LCW continues to be a real benefit to the local community.

LCW UCC provides an array of different Primary Care and Urgent Care Services including GP out of hours, NHS 111, GP Practices and Urgent Care Centres.

Date posted

08 March 2024

Pay scheme

Other

Salary

£23,000 a year Plus unsociable hours enhancements

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

B0441-23-0059

Job locations

Exmoor Street

London

W10 6DZ

Job description

Job responsibilities

Main Duties and Responsibilities:

1. To demonstrate excellent customer care and communication skills in the provision of a front line service for the team, assisting clients, carers, GPs and other health and social care professionals.

2. Communicate effectively with a wide range of stakeholders by competent use of email, telephone and written communication according to guidelines and customer care standards.

3. Responsible for receiving, tracking and accurately logging referrals in all formats, ensuring that patient identifiable data is treated in line with Information Governance guidelines.

4. Assist with triaging referrals, highlighting those, which require urgent attention. Provide administrative triage using protocols and direct referrals appropriately.

5. Work collaboratively with colleagues to avoid duplication of work and to identify errors that may hinder the effective processing of referrals.

6. To process all referrals in a timely manner, ensuring that all system based referrals are passed to the appropriate clinician. To ensure that any referrals into the service that does not meet the service specification is transferred to the appropriate service and back to the referrar.

7. To maintain a detailed and accurate message recording system, taking appropriate action where necessary, and contacting members of the team as appropriate if messages require urgent / early attention.

8. Take initial responsibility for the local resolution of problems that may arise with staff/clients. To deal with complaints according to policy and procedure. Exercise negotiating skills and tact to achieve agreement and co-operation.

9. To be fully aware of confidentiality guidelines and exercise judgment and care when exchanging confidential and sensitive patient information.

10. Recording of confidential and sensitive information in accordance with procedures, within negotiated time scales, and using a full range of IT packages.

11. General photocopying, faxing, scanning and electronic filing of confidential and non- confidential information.

12. Manage and maintain all filing systems including electronic.

13. Organise and maintain notice boards with relevant and updated information.

14. Ensure that up-to-date policy manuals are available electronically and are available within the department.

15. Organise interpreters as required

16. Implement and maintain efficient administrative systems. Review existing practice for own area and propose changes for improvement.

17. To signpost referral patients to more appropriate services as required. Provide patients or referrers with accurate advice and information.

18. Coordinate bookings for designated clinics

19. Complete documentation for referrals to other agencies and services as requested.

20. Work closely with relevant departments/leads to ensure that clinics are booked and necessary clinical information has been obtained in time for clinic.

SPOR administrators will have the option for hybrid working. This means some of the work time will be spent in the office and some of the time will be working from home and this will be based on a rolling rota. This hybrid solution will be offered after a period of 6 months full service for CIS and no issues with performance.

Your sickness, lateness and any work related performance will be monitored and fed back to you in your 1:1 with your line manager.

Any issues with the above will mean that your hybrid working solution could be suspended until you complete a performance review