Job summary
Who are we?
LCW is a Community Interest Company
(CIC) with a 28-year history of delivering high quality and patient centred
services across London. LCW is one of several organisations providing NHS
111 services across England.
In this role, you will become part of a
highly skilled and clinically lead team based in the heart of West London, next
to the World-famous Portobello Road Street Market. We are committed to staff
development and you will be presented with the opportunity to undertake
extensive training and development within the context of the NHS 111/ IUC Career Blueprint which the service has recently introduced.
You can also watch a brief video clip describing the NHS 111/ IUC Career
Blueprint here.
Main duties of the job
Who should apply?
You will be a people person and really enjoys helping and supporting others.
You will have the ability to remain calm in the face of great pressure.
You are compassionate and empathetic, and can easily build rapport with people from a variety of backgrounds
You may have had experience of looking after a sick family member or friend
You will receive great pay & NHS Pension, training, benefits and have the support of a strong team.
Job Objective:
111 Health Advisors are mediators, influencers, pacifiers and life savers no two calls are the same.
As a 111 Health Advisor, you will take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could range from booking a GP appointment, advising them to attend an out of hours service or even dispatching an ambulance.
You need to be a good communicator with an excellent telephone manner. It is essential that you are computer-literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.
About us
Training:
You will be provided with fully adequate paid training.
- Benefits:
- Training and support from our dedicated in-house education team.
- A nationally recognized qualification in Pathways.
- Access to continual professional development and opportunities within LCW
- Occupational Health support along with an Employee Assistance Programme.
- Enrolment into the NHS Pension Scheme
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
Please note you will be required to undertake and pass CM1 and CM2 assessment to progress
Opportunity:
Development and growth within the organisation to Team Leader, Trainer, Audit specialist and many other positions.
Eligibility:
Be at least 18 years old
Have the right to work in the UK
Be committed to excellence to our patients
Caring and understanding
Good communication skills
Commitment to quality
Disability support
Tell us if you have a disability when you apply, and we can offer reasonable adjustments to help with the Formal interview and Assessment.
Job description
Job responsibilities
Job Objective: Working as an integral part of the Integrated Urgent Care service (formerly 111 and OOH) as an IUC Health Advisor, you will be instrumental in delivering a model of urgent care that streamlines and improves outcomes for the patient. The success of this integrated model is reliant on a range of factors, including the workforce both the clinical and non-clinical staff working together with a focus on providing excellent patient care.
Working in LCW UCCs Integrated Urgent Care Service will put you on a career pathway that will see you progressing through the ranks should you wish from levels 2 to 6 - supported by a robust training and development plan.
The Integrated Urgent Care service operates 24 hours, 7 days a week, 52 weeks a year. As such, the successful applicant will be required to work on a rotational pattern over 4 week period including day, evenings, nights, weekends. Candidates will also need to work at least a minimum of 5 bank holidays per year. In recognition of this ask, you will receive an enhancement to your basic pay of 15% for night time working and for Saturday working, 30% for Sunday and 50% for Bank Holiday working.
LCW operate 7am to midnight 365 days a year so you need to be able to be flexible with shift patterns.
Role Summary: The post holder will be responsible for the prioritization of presenting clinical symptoms, supported by decision support software throughout a 24-hour period. This will include the transfer of patient calls to the appropriate endpoint and the giving of appropriate advice.
Job description
Job responsibilities
Job Objective: Working as an integral part of the Integrated Urgent Care service (formerly 111 and OOH) as an IUC Health Advisor, you will be instrumental in delivering a model of urgent care that streamlines and improves outcomes for the patient. The success of this integrated model is reliant on a range of factors, including the workforce both the clinical and non-clinical staff working together with a focus on providing excellent patient care.
Working in LCW UCCs Integrated Urgent Care Service will put you on a career pathway that will see you progressing through the ranks should you wish from levels 2 to 6 - supported by a robust training and development plan.
The Integrated Urgent Care service operates 24 hours, 7 days a week, 52 weeks a year. As such, the successful applicant will be required to work on a rotational pattern over 4 week period including day, evenings, nights, weekends. Candidates will also need to work at least a minimum of 5 bank holidays per year. In recognition of this ask, you will receive an enhancement to your basic pay of 15% for night time working and for Saturday working, 30% for Sunday and 50% for Bank Holiday working.
LCW operate 7am to midnight 365 days a year so you need to be able to be flexible with shift patterns.
Role Summary: The post holder will be responsible for the prioritization of presenting clinical symptoms, supported by decision support software throughout a 24-hour period. This will include the transfer of patient calls to the appropriate endpoint and the giving of appropriate advice.
Person Specification
Qualifications
Essential
- Minimum GCSE level English and Maths or equivalent
- Typing/word processing skills or qualification
Experience
Essential
- Previous experience working and communicating with the public
Desirable
- Computer experience
- Previous experience working in a team or with stakeholders across a range of settings
Person Specification
Qualifications
Essential
- Minimum GCSE level English and Maths or equivalent
- Typing/word processing skills or qualification
Experience
Essential
- Previous experience working and communicating with the public
Desirable
- Computer experience
- Previous experience working in a team or with stakeholders across a range of settings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
