Job responsibilities
Job Summary
The primary focus of this role is to carry out administrative duties to support the PCN Manager and Clinical Director. To provide project support for the delivery of contractual requirements of the Primary Care Network DES and support with any projects that are identified by the PCN Board and Practice Managers Group.
The role will involve working with Care Co-ordinators across the six practices in the PCN to support the delivery of the Impact and Investment Fund Indicators and any projects that need to be delivered across the practices.
Primary Responsibilities
To develop a network wide website/intranet where polices can be stored
To work with the PMs to develop a single storage facility to hold all records
To work with the PCN Care Co-Ordinators to support delivery of PCN DES and any projects identified by the Practice Manager group
Understanding of CQC, Compliance, Safeguarding and Operational Standards
Organise PCN Meetings and take minutes when needed
Act as a point of contact for member practices in regards to enquiries.
Represent the organisations on relevant system wide groups as required
Undertake administrative duties, using where appropriate computer-based systems, to support the needs of GPHC and PCN, flexibly and in a timely way to enable the organisations to meet their objectives
To develop standard policies for GPHC and PCN practices to ensure they are compliant with CQC regulations
Knowledge Skills and Experience
Experience of the development of best practice policies
Be cognisant of compliance with the CQC 5 key lines of enquiry
Experience of managing competing deadlines and responding quickly to shifting priorities
Experience of communicating with senior leaders within an organisation and having to explain, advocate and express facts and ideas in a convincing manner and negotiate with individuals and groups, internally and externally
Experience of working under pressure and managing and prioritising your own workload
Safeguarding:
All members of staff have a responsibility to ensure the Safeguarding of patients within the organisation.
Ensure knowledge of Safeguarding policies and training is up to date
Demonstrate due regard for safeguarding and promoting the welfare of children.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, member practices, staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data
Keep up to date with IG And GDPR legislation
Health & safety:
The post-holder will ensure the promotion and management of their own and others health, safety and security as defined in the organisations Health & Safety policy and the Infection Control policy and published procedures. This will include (but will not be limited to):
Ensuring adherence to individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across all areas
Using personal security systems within the workplace according to organisation guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers
Undertaking periodic infection control training (minimum annually)
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by GP Health Connect Limited/Lead Pharmacist as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
To undertake any identified training and development related to the post identified in annual review
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Ensure own actions contribute to the maintenance of a quality service provision
Be responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post
Undertake statutory and mandatory training as well as role specific training deemed appropriate
Quality:
The post-holder will strive to maintain quality within the organisation, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Develop and maintain effective working relationships with colleagues
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Act corporately as a member of the team and take a shared responsibility for the development of strategy, effectiveness and culture of the team and the organisation
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with other stakeholders, including shareholders, contract holders, subcontractors, practice managers and other practice staff
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply GP Health Connect Limited policies, standards and guidance
Apply relevant policies, standards and guidance of practice within which you work
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Conditions of employment including hours of work, holidays etc. are covered in the Contract of Employment. The staff handbook contains employment policies.
You are employed in the role as specified within your job description. However, in order to meet the needs of service users and ensure the efficient running of the service, a flexible approach to your duties is required. You may be required to undertake any other reasonable duty which is required such as covering for colleagues and undertaking general administration tasks in relation to working within GP Health Connect and local practices, this may on occasion not be planned and will be on an, as and when required basis.
