Job summary
GP Health Connect Limited is seeking
to recruit a Primary Care Digital Optimisation/Training Officer to develop
& support IT optimisation work across the 6 GP practices within
Runcorn. Secondment would be viewed favourably.
This is an innovative post and an
exciting opportunity to develop the Primary Care Digital Optimisation Service,
work on the digital inequality agenda and support primary care in Halton through
this rapid digital change by providing a dedicated digital transformation
resource to ensure that the benefits of this digital health revolution are
fully realized.
Halton practices have traditionally
excelled in digital innovation, however, there exists an opportunity to improve
how digital implementation and optimisation is realised. Haltons local NHS IT
organisation provides technical infrastructure and device management but does
not provide clinical system and project support, which is currently supported
by GP practice staff resources. This approach has limited the opportunities for
system wide digital standardisation, optimisation, and innovation.
This new and innovative service aims
to address this by enabling Halton to have a shared IT implementation and
optimisation resource, to focus on IT projects across constituent
practices. Work will also be undertaken to help further integrate Health
and Social Care with Primary Care by utilising new and existing IT infrastructures.
Main duties of the job
The post holder will
Be responsible for the
provision of system administration and support to the local health economy in
line with both local and national policies and procedures.
Provide support to
Primary Care by working closely with practices to enact the plans to optimize
the use of Primary Care systems, for example EMIS, Ardens, Apex, etc
Assist practices in
mapping their current state of usage with their Primary Care Systems in line
with the priorities identified by the ICS and Primary Care Network.
Work closely with the
Digital Optimisation Manager to ensure progress against all relevant indicators
and support with remedial action as required
Provide Primary Care
System training to Primary Care
Supporting the
development of digital resources in Care Homes to aid the development of
processes with Practices and Medicines Management Team
Assisting practices in
implementing future state utilisation against a defined action plan.
Create excellent
relationships with GP practice staff and the PCN and support their national and
local requirements.
Support the development
of Service Improvement workshops to identify future state requirements and
action plan against gaps.
Engage in information
gathering and data collection to inform the Benefits Realisation process
About us
GP Health Connect Limited is a
company with GP Shareholders developed to provide services into the community.
Our vision is Working together to sustain real improvements in both the care
of our patients and our working lives.
GP Practices in Runcorn have also
come together to form the R-Health PCN covering a population of approximately
66,000.
The 6 Runcorn practices in both
organisations are: Brookvale Practice, Castlefields Health Centre, Grove House
Practice, Murdishaw Health Centre, Tower House Practice and Weaver Vale
Practice.
By working together GP Health Connect
Limited are hoping to develop a high quality, multi-disciplinary workforce that
focuses on the needs of the population in our local area.
The successful candidate
will join a core team and will be supported by the Business Manager, Primary Care Digital Optimisation Manager, Operational Manager and Operations Administrator. Flexible/part time
working along with some homeworking will be available. Secondment is an option. Regular
development sessions, teaching, training and opportunities to upskill will be
provided
Job description
Job responsibilities
JOB SUMMARY
The post holder will
Be responsible for the provision of system administration and support to the local health economy in line with both local and national policies and procedures.
Provide support to Primary Care by working closely with practices to enact the plans to optimize the use of Primary Care systems, for example EMIS, Ardens, Apex, etc
Assist practices in mapping their current state of usage with their Primary Care Systems in line with the priorities identified by the ICS and Primary Care Network.
Work closely with the Digital Optimisation Manager to ensure progress against all relevant indicators and support with remedial action as required
Provide Primary Care System training to Primary Care
Supporting the development of digital resources in Care Homes to aid the development of processes with Practices and Medicines Management Team
Assisting practices in implementing future state utilisation against a defined action plan.
Create excellent relationships with GP practice staff and the PCN and support their national and local requirements.
Support the development of Service Improvement workshops to identify future state requirements and action plan against gaps.
Engage in information gathering and data collection to inform the Benefits Realisation process
KEY DUTIES AND RESPONSIBILITIES
- Ensure processes are in place to enable optimisation and standardisation of the use of Primary Care Systems (including telephony) across Runcorn.
- Identify the current usage of systems in GP practices for different levels of staff across all practices.
- Work with Care Homes, Practices and Medicines Management to improve digital use for the benefit of the residents
- Liaise with GP practices and the Primary Care Network to identify system gaps and work closely with the practices to optimise the use of the systems to reduce and remove these gaps.
- Ensure processes are in place to measure and capture progress against action plans.
- Work with staff within and outside GPHC to ensure system knowledge is maintained at a high standard.
- Administer and build all documentation required to support user optimisation (including specifications to suppliers, training plans, action plans).
- Support Digital Optimisation Lead with system optimization action plans in line with the ICS and PCN strategies.
- Liaise with system suppliers to log issues raised by customers and provide continual communication back to the user and ensure issues are concluded.
- Provide information relating to supplier performance for regular supplier reviews
- Administration support for the website procurement process and upkeep of place-based content.
- Run reports to evidence system issues and capture baseline and progress updates using both quantitative and qualitative information (such as surveys).
- Support the implementation of care home and long term conditions telehealth projects.
- Attend local Digital First Primary Care Group and support the implementation of local /place-based projects as required
- Improve the relationship of GP Health Connect with its GP practices and Primary Care Network by being a key member of the Primary Care Team.
- Take responsibility for reviewing and resolution of issues.
- Ensure confidentiality of patient data at all times, by awareness and compliance with existing legislation and good practice, for example Data Protection Act 1998; Caldicott principles and recommendations; local policies and procedures.
- To ensure that when creating, managing and sharing information records it is done in an appropriate way, subject to statutory requirements and agreed security and confidentiality policies, procedures and guidelines.
- The location/base of this role may change at any time, and the post-holder will work across numerous sites.
Safeguarding
- All members of staff have a responsibility to ensure the Safeguarding of patients within the organisation.
- Ensure knowledge of Safeguarding policies and training is up to date
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, member practices, staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential
Keep up to date with IG And GDPR legislation
Health & safety
The post-holder will ensure the promotion and management of their own and others health, safety and security as defined in the organisations Health & Safety policy and the Infection Control policy and published procedures. This will include (but will not be limited to):
- Ensuring adherence to individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
- Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across all areas
- Using personal security systems within the workplace according to organisation guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers
- Undertaking periodic infection control training (minimum annually)
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development
The post-holder will participate in any training programme implemented by GP Health Connect Limited as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
To undertake any identified training and development related to the post identified in annual review
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Ensure own actions contribute to the maintenance of a quality service provision
Undertake statutory and mandatory training as well as role specific training deemed appropriate
Quality
The post-holder will strive to maintain quality within the organisation, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Develop and maintain effective working relationships with colleagues
Effectively manage own time, workload and resources
Act corporately as a member of the team and take a shared responsibility for the development of strategy, effectiveness and culture of the team and the organisation
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with team members, other stakeholders, including shareholders, contract holders, subcontractors, practice managers and other practice staff
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will:
- Apply GP Health Connect Limited policies, standards and guidance
- Apply relevant policies, standards and guidance of practice within which you work
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job description
Job responsibilities
JOB SUMMARY
The post holder will
Be responsible for the provision of system administration and support to the local health economy in line with both local and national policies and procedures.
Provide support to Primary Care by working closely with practices to enact the plans to optimize the use of Primary Care systems, for example EMIS, Ardens, Apex, etc
Assist practices in mapping their current state of usage with their Primary Care Systems in line with the priorities identified by the ICS and Primary Care Network.
Work closely with the Digital Optimisation Manager to ensure progress against all relevant indicators and support with remedial action as required
Provide Primary Care System training to Primary Care
Supporting the development of digital resources in Care Homes to aid the development of processes with Practices and Medicines Management Team
Assisting practices in implementing future state utilisation against a defined action plan.
Create excellent relationships with GP practice staff and the PCN and support their national and local requirements.
Support the development of Service Improvement workshops to identify future state requirements and action plan against gaps.
Engage in information gathering and data collection to inform the Benefits Realisation process
KEY DUTIES AND RESPONSIBILITIES
- Ensure processes are in place to enable optimisation and standardisation of the use of Primary Care Systems (including telephony) across Runcorn.
- Identify the current usage of systems in GP practices for different levels of staff across all practices.
- Work with Care Homes, Practices and Medicines Management to improve digital use for the benefit of the residents
- Liaise with GP practices and the Primary Care Network to identify system gaps and work closely with the practices to optimise the use of the systems to reduce and remove these gaps.
- Ensure processes are in place to measure and capture progress against action plans.
- Work with staff within and outside GPHC to ensure system knowledge is maintained at a high standard.
- Administer and build all documentation required to support user optimisation (including specifications to suppliers, training plans, action plans).
- Support Digital Optimisation Lead with system optimization action plans in line with the ICS and PCN strategies.
- Liaise with system suppliers to log issues raised by customers and provide continual communication back to the user and ensure issues are concluded.
- Provide information relating to supplier performance for regular supplier reviews
- Administration support for the website procurement process and upkeep of place-based content.
- Run reports to evidence system issues and capture baseline and progress updates using both quantitative and qualitative information (such as surveys).
- Support the implementation of care home and long term conditions telehealth projects.
- Attend local Digital First Primary Care Group and support the implementation of local /place-based projects as required
- Improve the relationship of GP Health Connect with its GP practices and Primary Care Network by being a key member of the Primary Care Team.
- Take responsibility for reviewing and resolution of issues.
- Ensure confidentiality of patient data at all times, by awareness and compliance with existing legislation and good practice, for example Data Protection Act 1998; Caldicott principles and recommendations; local policies and procedures.
- To ensure that when creating, managing and sharing information records it is done in an appropriate way, subject to statutory requirements and agreed security and confidentiality policies, procedures and guidelines.
- The location/base of this role may change at any time, and the post-holder will work across numerous sites.
Safeguarding
- All members of staff have a responsibility to ensure the Safeguarding of patients within the organisation.
- Ensure knowledge of Safeguarding policies and training is up to date
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, member practices, staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential
Keep up to date with IG And GDPR legislation
Health & safety
The post-holder will ensure the promotion and management of their own and others health, safety and security as defined in the organisations Health & Safety policy and the Infection Control policy and published procedures. This will include (but will not be limited to):
- Ensuring adherence to individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
- Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across all areas
- Using personal security systems within the workplace according to organisation guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers
- Undertaking periodic infection control training (minimum annually)
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development
The post-holder will participate in any training programme implemented by GP Health Connect Limited as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
To undertake any identified training and development related to the post identified in annual review
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Ensure own actions contribute to the maintenance of a quality service provision
Undertake statutory and mandatory training as well as role specific training deemed appropriate
Quality
The post-holder will strive to maintain quality within the organisation, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Develop and maintain effective working relationships with colleagues
Effectively manage own time, workload and resources
Act corporately as a member of the team and take a shared responsibility for the development of strategy, effectiveness and culture of the team and the organisation
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with team members, other stakeholders, including shareholders, contract holders, subcontractors, practice managers and other practice staff
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will:
- Apply GP Health Connect Limited policies, standards and guidance
- Apply relevant policies, standards and guidance of practice within which you work
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Qualifications
Essential
- 5 A*-C GCSEs including English and Maths and/ or equivalent qualification
- Qualification or significant experience with key clinical systems such as EMIS and/ or equivalent qualification and/ or equivalent experience
Desirable
- Educated to degree level or equivalent and/ or equivalent qualification
- Relevant IT/info related qualifications (eg ITIL/PRINCE2) and/ or equivalent qualification and/ or equivalent experience
Experience
Essential
- Previous experience in a Primary Care systems related role
- Experience in Service Improvement methodologies
- Planning and organising workload to meet deadlines
- Experience of hands-on use of and an in-depth working knowledge of IT systems in Primary Care
- Ability to demonstrate success in collecting, collating, analysing and reporting data
- Experience of managing change in clinical environments
- Experience of interaction with staff in various disciplines at different levels
- Understanding and in-depth experience with GP Practice systems
- Understanding of NHS working practices
SKILLS
Essential
- Advanced MS-Office skills
- Report writing and presentational skills
- Ability to prioritise workload
- Ability to interact with all levels of staff in all environments
- Ability to work under pressure and produce high quality work to tight deadlines
- Strong interpersonal team working skills
- Excellent Communication Skills
- Completer/finisher with a customer focused attitude
- Ability to work on own initiative
- Skills in interpreting information in order to relay knowledge
- Presentation skills, to deliver seminars/workshops as appropriate
- Strong co-ordination skills to ensure that initiatives are well planned and successfully achieved
Desirable
- Advanced GP IT system skills
- Project Management skills and experience
- Advanced skills in the use of reporting tools such as Visio and Excel
OTHER
Essential
- Ability to travel various practice locations by own car/ assisted driver
Person Specification
Qualifications
Essential
- 5 A*-C GCSEs including English and Maths and/ or equivalent qualification
- Qualification or significant experience with key clinical systems such as EMIS and/ or equivalent qualification and/ or equivalent experience
Desirable
- Educated to degree level or equivalent and/ or equivalent qualification
- Relevant IT/info related qualifications (eg ITIL/PRINCE2) and/ or equivalent qualification and/ or equivalent experience
Experience
Essential
- Previous experience in a Primary Care systems related role
- Experience in Service Improvement methodologies
- Planning and organising workload to meet deadlines
- Experience of hands-on use of and an in-depth working knowledge of IT systems in Primary Care
- Ability to demonstrate success in collecting, collating, analysing and reporting data
- Experience of managing change in clinical environments
- Experience of interaction with staff in various disciplines at different levels
- Understanding and in-depth experience with GP Practice systems
- Understanding of NHS working practices
SKILLS
Essential
- Advanced MS-Office skills
- Report writing and presentational skills
- Ability to prioritise workload
- Ability to interact with all levels of staff in all environments
- Ability to work under pressure and produce high quality work to tight deadlines
- Strong interpersonal team working skills
- Excellent Communication Skills
- Completer/finisher with a customer focused attitude
- Ability to work on own initiative
- Skills in interpreting information in order to relay knowledge
- Presentation skills, to deliver seminars/workshops as appropriate
- Strong co-ordination skills to ensure that initiatives are well planned and successfully achieved
Desirable
- Advanced GP IT system skills
- Project Management skills and experience
- Advanced skills in the use of reporting tools such as Visio and Excel
OTHER
Essential
- Ability to travel various practice locations by own car/ assisted driver
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
