Job summary
Job Overview - Operational Support Officer
Hours of work: Monday and Wednesday 11.30pm to 7.00pm
Tuesday and
Thursday1pm to 8.30pm
Friday
10.00am
to 6pm
Saturday
(alternate weeks) 10am to 2pm
Hourly Rate: £12.00
GP Health Connect
Limited is seeking to recruit an Operational Support Officer to primarily
provide support to the Operational Manager and to provide assistance to the
wider team. Secondment will be considered favourably.
We expect staff
members to project a positive and friendly image to patients,
staff, stakeholders, and other visitors, either in person or via the telephone.
Confidentiality is extremely important, and we require all staff to ensure that
this is always maintained. Flexibility
is also a key criterion for this post as our services do not all run at the
same time nor in the same place. Hours do have some flexibility and include
half hour unpaid lunch break.
The successful candidate will join a core team and will be supported by the Business Manager, Operational Manager and other members of the team. Regular development sessions, teaching, training and opportunities to upskill will be provided.
Main duties of the job
Main duties of the post
To deputise for the Operational Manager during periods of leave or sickness, as required
To ensure rotas are complete to ensure clinical and administration cover is in place
To supervise the reception team on a day-to-day basis and bring any areas of concern to the attention of the Operational Manager appropriately
To ensure cover is sorted for late notice sickness or absence (if necessary, providing that reception cover in person)
To ensure adequate stock levels are maintained and kept up-to-date and secure
To ensure all weekly/monthly/annual reports on the services are provided to the management team in an accurate and timely fashion, as required
To provide administration support to the Digital Optimisation Team
Support the PCN and practices as a Learning Environment Facilitator
To carry out relevant audits regularly and feedback appropriately
To ensure that staff training logs are maintained and up to date
To review staff registrations and DBS checks
To provide support in provision of new service delivery
To work with the management team to ensure the safe and effective utilisation of resources
To liaise with Practices and other stakeholders as required
About us
About Us
GP Health Connect Limited is a company with GP Shareholders developed to provide services into the community. Our vision is To be seen as an effective partner in Runcorn primary care: providing high quality, at-scale patient services while offering fulfilling and sustainable working lives for a thriving GP community
GP Practices in Runcorn have also come together to form the R-Health PCN covering a population of approximately 66,000.
The 6 Runcorn practices in both organisations are: Brookvale Practice, Castlefields Health Centre, Grove House Practice, Murdishaw Health Centre, Tower House Practice and Weaver Vale Practice.
By working together GP Health Connect Limited are hoping to develop a high quality, multi-disciplinary workforce that focuses on the needs of the population in our local area.
The successful candidate will join a core team and will be supported by the Business Manager, Operational Manager and other members of the team. Regular development sessions, teaching, training and opportunities to upskill will be provided.
Job description
Job responsibilities
The actual duties over time may change as the company develops and service contracts start and end, subject to agreement with the post holder. However, we are a small company, and the main purpose of the role will not change - the post holder will work closely with the Operational Manager. As such, the prime duties are as follows:
- To deputise for the Operational Manager during periods of leave or sickness, as required
- Service Support to include but not limited to:
o To ensure rotas are complete and clinical and administration cover is in place
o To supervise the reception team on a day-to-day basis and bring any areas of concern to the attention of the Operational Manager asap
o To ensure cover is sorted for late notice sickness or absence (if necessary, providing that reception cover in person)
o To ensure adequate stock levels are maintained and kept up-to-date and secure
o To ensure all weekly/monthly/annual reports on the services are provided to the management team in an accurate and timely fashion, as required
o To audit the discharge summary element of the services and discuss any remedial action required with the Operational Manager
o To audit the blood sampling element of the service and discuss and remedial action required with the Operational Manager
o To ensure the patient registrations are kept accurate and up to date
o To respond to requests within the contractual timescale for Pulse Oximetry Services
o To keep adequate and accurate reports for all services as required contractually
General Support:
o To ensure that training logs are maintained and up to date
o To review staff registrations and DBS checks
o To provide support in provision of new service delivery
o To work with the management team to ensure the safe and effective utilisation of resources
o To provide administration support to the Digital Optimisation Team
o Support the PCN and practices as a Learning Environment Facilitator
o To liaise with Practices as required
o To support with complaints and incidents as required
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, GP Health Connect staff and other healthcare workers. They may also have access to information relating to the GP Health Connect as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with GP Health Connect policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health and Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the organisations health & safety policy, GP Health Connects health & safety manual, infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to organisation guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by GP Health Connect as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the organisation, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job description
Job responsibilities
The actual duties over time may change as the company develops and service contracts start and end, subject to agreement with the post holder. However, we are a small company, and the main purpose of the role will not change - the post holder will work closely with the Operational Manager. As such, the prime duties are as follows:
- To deputise for the Operational Manager during periods of leave or sickness, as required
- Service Support to include but not limited to:
o To ensure rotas are complete and clinical and administration cover is in place
o To supervise the reception team on a day-to-day basis and bring any areas of concern to the attention of the Operational Manager asap
o To ensure cover is sorted for late notice sickness or absence (if necessary, providing that reception cover in person)
o To ensure adequate stock levels are maintained and kept up-to-date and secure
o To ensure all weekly/monthly/annual reports on the services are provided to the management team in an accurate and timely fashion, as required
o To audit the discharge summary element of the services and discuss any remedial action required with the Operational Manager
o To audit the blood sampling element of the service and discuss and remedial action required with the Operational Manager
o To ensure the patient registrations are kept accurate and up to date
o To respond to requests within the contractual timescale for Pulse Oximetry Services
o To keep adequate and accurate reports for all services as required contractually
General Support:
o To ensure that training logs are maintained and up to date
o To review staff registrations and DBS checks
o To provide support in provision of new service delivery
o To work with the management team to ensure the safe and effective utilisation of resources
o To provide administration support to the Digital Optimisation Team
o Support the PCN and practices as a Learning Environment Facilitator
o To liaise with Practices as required
o To support with complaints and incidents as required
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, GP Health Connect staff and other healthcare workers. They may also have access to information relating to the GP Health Connect as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with GP Health Connect policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health and Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the organisations health & safety policy, GP Health Connects health & safety manual, infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to organisation guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by GP Health Connect as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the organisation, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Skills
Essential
- Flexibility - able to work different hours (including evenings and weekends), as needed
- Excellent attention to detail
- Numerate
- Excellent communication skills (both oral and written)
- Able to work under own initiative
Desirable
Qualifications
Essential
- Educated to A-level equivalent or above
Experience
Essential
- EMIS
- Previous GP Practice engagement
- Setting up and using Excel spreadsheets
- Writing reports/minutes
Desirable
- Performance management - employees
- Performance management - services
- Using Sage (or similar) accounting systems
- Stock control systems
- Managing a team
Other
Essential
- Full Clean Driving Licence
Person Specification
Skills
Essential
- Flexibility - able to work different hours (including evenings and weekends), as needed
- Excellent attention to detail
- Numerate
- Excellent communication skills (both oral and written)
- Able to work under own initiative
Desirable
Qualifications
Essential
- Educated to A-level equivalent or above
Experience
Essential
- EMIS
- Previous GP Practice engagement
- Setting up and using Excel spreadsheets
- Writing reports/minutes
Desirable
- Performance management - employees
- Performance management - services
- Using Sage (or similar) accounting systems
- Stock control systems
- Managing a team
Other
Essential
- Full Clean Driving Licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
