Job responsibilities
Clinic Manager
Role Purpose
Holding CQC registration, the Clinic Manager will have the operational oversight into the day to day delivery of the Clinic, alongside ensuring its financial success.
Providing strong leadership and management to the management and wider clinic team
Being responsible for ensuring efficient and effective delivery processes and systems are in place to enable high standards of clinical care and governance within the clinic.
Co-ordinating the three elements of the clinic to ensure a wholly successful venture:
1. The therapeutic and clinical client treatment offer in conjunction with the medical lead, lead quality nurse and lead psychologist
2. A robust and effective marketing offer to ensure sufficient client numbers to secure financial viability in conjunction with the Marketing and Communications Manager
3. An proficient service delivery model in conjunction with the Business Manager
Key duties and activities of the role
Provide strategic and clinical leadership for the successful running of the Clinic, in line with all requirements of our regulatory bodies and Via policies and procedures.
Be the CQC registered manager for the clinic; building and maintaining effective working relationships with CQC in order to successfully embed the service framework
Responsible for the line management supervision of the clinics wider management team in line with associated responsibilities including recruitment, induction, performance management and work evaluation.
Ensure all staff are providing excellent standards of support to the clients, in line with regulatory and internal quality standards.
Lead the development of all staff in the clinic to achieve robust lines of authority, delegation and accountability.
Provide a high level of clinical excellence within the clinic ensuring all clinical staff are professionally qualified and compliant for the delivery of high-quality care.
Maintain an excellent standard of safeguarding practice and awareness throughout the service and staff team.
Keep up to date with local and national policies, alongside research related to psychedelic assisted therapies
Responsible for Business Development including attending and presenting at conferences, proactively reaching out to and building relationships with clinicians to establish referral relationships, effectively managing client lead generation to ensure sufficient client numbers and utilisation of staff.
Maximise opportunities for service development and improvement, ensuring the existence of a culture of continuous improvement and high quality client care.
In conjunction with the Marketing and Communications Manager, ensure the clinic generates the required level of income and maximises the opportunity for income generation and efficiency.
Overarching responsibility for the performance management of the clinic.
Manage the clinic as a financially profitable and viable business,
including monitoring of cost control, maintaining high occupancy levels, fee adjustments and effective budgeting.
Deliver clinic revenue targets via new client acquisition and referrals, client retention and experience, and utilisation of clinic staff and treatment rooms.
Person specification for the role
An experienced manager with a minimum of a level 5 ILM/ CMI or a willingness to achieve this
A relevant professional registration is also desirable (NMC, GMB, BACP, BPS)
Experience of working in mental health, substance misuse or other complex needs settings at a senior level
A passion and interest in psychedelic-assisted therapies and an ability to ensure you keep up to date with new research and evidence based practice
Excellent knowledge and experience of working within CQC regulations, health and social care legislation and other regulatory requirements including home office licencing.
Proven ability of successful and high performing service management, including business development and lateral growth
Effective budget management experience and an understanding of financial modelling
A flexible approach and positive attitude with the ability to make appropriate management decisions and use your own initiative
Confidence to succeed and overcome obstacles to achieve the best outcomes for service improvement
Excellent oral and written communication skills, including the delivery of complex reports and data to a senior level audience
Proven IT skills and the ability to work in a digital environment
Demonstratable interpersonal skills including the ability to advise, persuade and influence staff and stakeholders at all levels.
Responsibilities for all Via staff
To work within Via values and ethos, supportively collaborating with all colleagues, and demonstrating active engagement with the wider organisation.
To promote and deliver positive, inclusive and anti-discriminatory practices in line with Via policies, professional and sector requirements, and legislative frameworks.
To act on all Safeguarding concerns so that all statutory and organisational Safeguarding responsibilities are met and that all learning is shared.
To observe professional integrity and candour at all times and with all people.
To comply with all organisational policies and procedures including GDPR and all Health and Safety policy and guidance, taking responsibility for your own safety and contributing to that of colleagues and others as applicable.
To regularly participate in one-to-one / supervision sessions, objective setting and review, training, practice and learning forums.
A commitment to learning and to continuously improve everyones knowledge and skills.
To work flexibly to enable the delivery of effective services. This may
include flexibility across sites or flexible hours and any other duties that may reasonably be required of you within your role.
