Regional Engagement & Support Lead

Job responsibilities

Demonstrable experience working within health or social care settings, with an understanding of multi-disciplinary and cross-organisational working.

Experience in delivering training, presentations, or educational sessions to diverse professional groups.

Strong IT skills, including experience with electronic patient records or digital care systems.

Excellent verbal and written communication skills, with the ability to engage and influence a wide range of stakeholders.

Effective interpersonal skills

Flexible and positive

Responsible

Well organised

Full, valid UK driving licence

Self-motivated

Ability to work effectively under pressure, to deadlines and to prioritise workloads.

Ability to work effectively as part of a team with good interpersonal skills.

Demonstrable commitment to own continuous professional development.

Ability to travel independently to other sites.

DUTIES & RESPONSIBILITIES

Quality and Coordination of End-of-Life Care

Teach and promote accurate and timely recording of patients needs, wishes, and preferences in MCCR.

Facilitate the secure sharing of patient information across all relevant care settings.

Work with clinical teams to embed MCCR into routine care pathways.

Stakeholder Engagement

Build and maintain effective working relationships with stakeholders including primary care, community services, acute hospitals, hospices, care homes, mental health trusts, ambulance services, and out-of-hours providers.

Identify and address barriers to adoption and use of MCCR, escalating issues as appropriate.

Act as a key point of contact for queries, feedback, and support related to MCCR.

Education and Training

Develop and deliver training sessions, workshops, and resources tailored to different professional groups.

Maintain up-to-date user guides, FAQs, and best practice materials.

Support

Provide ongoing support and troubleshooting for staff using MCCR.

Troubleshooting basic issues with users accounts and installations of the application.

Communicating with end users IT support teams.

Acting as the liaison between the end user and the supplier support teams for more complex issues.

Monitoring, Reporting, and Quality Improvement

Establish and maintain systems for collecting feedback from users and stakeholders.

Monitor MCCR usage, data quality, and outcomes through regular audits and reporting.

Analyse data to identify trends, gaps, and opportunities for improvement.

Support and contribute to quality improvement projects related to end-of-life care and digital record use.

Promotion and Communication

Contribute the development and dissemination of communications that promote the benefits and impact of MCCR.

Organise and participate in awareness-raising events, meetings, and forums.

Engage with patient, carer, and public groups to gather input and share updates.

Governance and Compliance

Help to ensure compliance with information governance, data protection, and confidentiality requirements.

Support the development and review of policies, protocols, and standard operating procedures for MCCR use.

8. System Development and Integration

Liaise with IT and digital teams to support system updates, enhancements, and integration with other digital health records.

Gather and relay user feedback to inform ongoing system development.

Miscellaneous

The role is hybrid, involving both remote work and substantial local travel across the ICS footprint to facilitate face-to-face engagement, training, and support.

Provide cover for Regional Engagement & Support Lead MCCR (insert region) when required.

Communication

Essential

• Excellent verbal and written communication skills, with the ability to engage and influence a wide range of stakeholders.
• Effective interpersonal skills

Desirable

• Skills in training groups
• Skills in negotiating tenders and contracts.

Qualities

Essential

• Flexible and positive
• Responsible
• Well organised
• Self-motivated
• Ability to work effectively under pressure, to deadlines and to prioritise workloads.
• Ability to work effectively as part of a team with good interpersonal skills.
• Demonstrable commitment to own continuous professional development.
• Ability to travel independently to other sites.

Desirable

• Creative
• Humorous

Skills and Knowledge

Essential

• Strong IT skills, including experience with electronic patient records or digital care systems

Desirable

• Information Governance
• NHS Software systems

Qualifications

Essential

• Relevant degree or professional qualification
• Full UK driving licence

Desirable

• Relevant degree or professional qualification in health, social care, or a related field (e.g., nursing, allied health, social work, health informatics, or digital health

Experience

Essential

• Demonstrable experience working within health or social care settings, with an understanding of multi-disciplinary and cross-organisational working.
• Experience in delivering training, presentations, or educational sessions to diverse professional groups.

Desirable

• Specialist End-of-Life Care Knowledge
• Additional training or certification in palliative or end-of-life care.
• Experience or training in quality improvement methodologies (e.g., QI, Lean, Six Sigma).
• Knowledge of data protection, information governance, and confidentiality in health and social care.
• Experience supporting the implementation of new systems, processes, or service improvements.