Rapid Response Senior Staff Nurse
St Helena Hospice
The closing date is 24 June 2021
Are you a registered nurse looking for a new challenge? Are you passionate and enthusiastic about providing excellent palliative care in the community?
St Helena hospice has an exciting new opportunity for a Senior Rapid response nurse.
No two days are the same providing support over the phone and responding to crisis End of Life care situations in the community.
You will be working as part of a team to provide high standards of specialist palliative care to patients and their relatives, including assessment, planning, implementation and evaluation of holistic care needs.
Previous experience in palliative care or community care is desirable. We would like to welcome applications from enthusiastic Registered Nurses who have the desire to provide gold standard palliative care and make a difference to those in their care.
Main duties of the job
- Provide high standards of holistic, individualised care and support to patients and families, through a process of assessment, planning, implementation, and evaluation of care needs both on the phone and on community visits
- To act as a resource to patients and their families in the community, providing telephone advice and support with the Hospice in the Home MDT over 24/7 time frame
- To provide a rapid response visit to patients with urgent palliative or end of life care needs as part of a wider Hospice in the Home MDT.
Please note that a DBS (Disclosure & Barring Service) check will be undertaken as part of our pre-employment screening for the successful candidate.
St Helena provides a friendly, supportive and positive working environment across all our sites and diverse teams. We are an ambitious organisation determined to make a difference to local people across North Essex who face incurable illness and bereavement. That means working with us is a demanding but hugely fulfilling experience.
In addition to a lovely work environment we currently offer the following discretionary benefits:
Competitive salaries and holiday allowance
We invest in you, providing a wide range of training and development opportunities
Employee Assistance Programme
All of our staff, whatever their role, share a common goal: to be here every step of the way for everyone who needs us.
JOB TITLE:Rapid Response Senior Staff Nurse
DEPARTMENT:Hospice in The Home
LOCATION:Myland Hall, Colchester
REPORTS TO:Hospice in the Home Matron
KEY WORKING RELATIONSHIPS
Hospice in the Home Matron
Hospice in the Home Multidisciplinary Team
Primary Care Services
Patients and families
The post holder will accountable to the Director of care for performance in relation to professional practice.
The Registered Nurse will be responsible for triaging calls over 24 hours and giving advice and support to patients who are known to St Helena or have their details recorded on the My Care Choices Register.
The Registered Nurse will also provide rapid response visits to patients in crisis in the community.
The role will involve being a clinical resource to Health Care Assistants in the team and who work in the Virtual Ward, as well as to Administrators and Call Handlers within SinglePoint.
The Registered Nurse will work closely with community and primary care colleagues, St Helena and hospital staff in order to ensure that patients requiring end of life care receive an integrated service in a timely manner.
The role will include working overnight, taking calls from patients and professionals and undertaking home visits as necessary throughout North East Essex.
DUTIES & RESPONSIBILITIES
As a registered nurse, providing high standards of holistic, individualised care and support to patients and families, through a process of assessment, planning, implementation and evaluation of care needs.
To act as a resource to patients and their families in the community, providing telephone advice and support.
To provide a rapid response visit to patients with urgent palliative or end of life care needs within the last 3 months of life
To be responsive to changing patient needs and flexibly visit according to suggested triaged response time
To work shifts including overnight, triaging calls to the centre and visiting patients as necessary, often as a lone worker.
Take responsibility for accurate assessments of patients and families and to provide ongoing plans of care for St Helena staff and other healthcare providers.
Ensuring patient records are accurately written, in line with NMC and St Helena regulations.
To work with the Hospice in the Home Matron to plan and implement change and development within St Helena where this would increase effectiveness and efficiency of practice, deputising for them as required.
To provide supervision and work alongside Healthcare Assistants and provide guidance and expert advice, assisting in the identification and meeting of their educational needs.
To maintain and promote effective and efficient working and communication with other community professionals, hospital professionals, voluntary, private and statutory agencies and other hospices.
Participate in the audit process and encourage colleagues to embrace the opportunities and improvement gained from the audit cycle.
To ensure end of life procedures are carried out sensitively and appropriately.
1. All of the above activities are governed by the operational policies, Standing Financial Instructions, policies and procedures and standards of St Helena as well as legislation and professional standards and guidelines.
2. All employees must comply with St Helenas Equal Opportunity Policy and must not discriminate on the grounds of sex, colour, race, ethnic, or national origins, marital status, age, disability, sexual orientation or religious belief.
3. Employees have a responsibility to themselves and others in relation to managing risk, health and safety and will be required to work within the policies and procedures laid down by St Helena. All staff have a responsibility to access occupational health, other staff support services and/or any relevant others in times of need and advice.
4. All employees have the right to work in an environment which is safe and to be protected from all forms of abuse, violence, harassment and undue stress. All employees are responsible for helping to ensure that individuals do not suffer harassment or bullying in any form. All employees will be personally accountable for their actions and behaviour in cases of complaint of harassment or bullying.
5. St Helena is a smoke free organisation. Smoking is not allowed in any St Helena premises. If you would like help to give up smoking you should contact your GP or call the NHS Stop Smoking Help Line.
Be aware of own development needs and take appropriate action.
Keep updated of evidence based practice and government policies related to care. Act as an effective role model at all times.
To maintain personal professional status, ensuring that the requirements laid down by the relevant professional body for registration are compliant.
Exercise professional accountability as guided by the relevant professional body and maintained in accordance with the policies of the department and St Helena.
The post holder will be appraised on an annual basis and the process will include a review of the past years performance, setting of aims and objectives for the coming year and identification of educational needs.
All staff will undertake such training as is necessary to perform the duties allocated and any mandatory requirements of St Helena. This will include mandatory training in line with your job role
St Helena aims towards maintaining the goodwill and confidence of its own staff and of the general public. To assist in achieving the objective it is essential that at all times, employees carry out their duties in a courteous and sympathetic manner.
Your attention is drawn to the confidential nature of information collected and used throughout the NHS. The unauthorised use or disclosure of patient, staff or other personal information is a dismissible offence. The unauthorised disclosure of information could also result in a prosecution for an offence, or action for civil damaged, under GDPR.
All St Helena employees are required to act in such a way that at all times safeguards (and promotes) the health and well-being of children and vulnerable adults. Familiarisation with and adherence to St Helena safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training.
St Helenas core values and behaviours will be embedded in our recruitment, training and development review and decision making process
Always considering others
Finding strength in teamwork
Being passionate about hospice care
Caring in all that we do and provide
Showing appreciation for all
A thank you matters
Taking the time to be excellent communicators
This job description is not an exhaustive document but is a reflection of the current position. Details and emphasis may change in line with service needs and after consultation with the post holder.
Evidence of further palliative care education
Degree in relevant subject
1st Degree Palliative Care
Clinical Supervision qualification
Advanced Communication Skills Training
Significant post registration experience at Band 5 equivalent or above in any setting, working with palliative care patients
Experience of working in the community
Experience of working with people with mental health needs
Experience of working with people with sensory and learning disabilities
Skills & Knowledge
Knowledge of common end of life symptom management.
knowledge and understanding of issues affecting vulnerable people and child protection
Ability to recognise and respond to potential distress in individuals and to manage crisis situations.
Knowledge of End of Life care tools and the My Care Choices Register.
Full Driving Licence (and access to a vehicle)
Understanding of the interface between community and acute settings
An awareness of St Helena as an organisation and the services it provides
Sensitive communication skills with patients with a life-limiting condition and their families/ carers
Excellent written and oral communication skills.
Good IT skills
Skills in communicating with people with specific communication needs including learning disabilities and sensory disabilities
Participate in an open and honest communication
culture within the team
Ability to work autonomously and as part of a team
Ability to use own initiative
Flexible approach to work and shift system.
Role model who can influence, motivate and encourage others
Positive, self-motivated and committed to achieving results
and solving problems
Innovative and creative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
St Helena Hospice
10 June 2021
£32,000 to £34,276 a year